Spectrum Final Exam 2023-2024 Questions and Answers 100% Correct
What installation code should we use when doing a transfer in CSG? - ANSWER-
Transfer Service
What is the tool where we can send a temporary PIN to authenticate an account? - ANSWER-CAAT
What are the phone codes we should use in CSG when we are bundling internet and home phone? - ANSWER-HP Autho, S Wifi Opt In, HP Active
When are we supposed to use the code S NO HSD in CSG? - ANSWER-When bundling TV & Phone
What reason code are we supposed to use when doing shipping or pick up in CSG? - ANSWER-XT (No Truck)
What reason code we should use when we are creating n account or when we are adding a line of business with professional installation? - ANSWER-SC (New Sale)
What is the reason code we should use in CSG when creating a transfer of service from
one address to another? - ANSWER-1C
What installation code should we use for an existing customer adding cable to an existing Internet customer? - ANSWER-Truck Roll Upgrade Fee
What is the structure of a proper notation/documentation? - ANSWER-Name
Reason for calling
Resolution
Explanation of charges
Follow up needed
When will in agent deliver a verbatim statement in a call? - ANSWER-When adding Apple TV or Mobile
Where should I go in CSG if I want to add a line of business to existing customers account? - ANSWER-Select Order Work Flow & Change of Service
Where should I go if I want to see future payments? - ANSWER-Billing / Money Sign
What installation code should we use when doing a transfer in CSG? - ANSWER-
Transfer Service
What is the tool where we can send a temporary PIN to authenticate an account? - ANSWER-CAAT
What are the phone codes we should use in CSG when we are bundling internet and home phone? - ANSWER-HP Autho, S Wifi Opt In, HP Active
When are we supposed to use the code S NO HSD in CSG? - ANSWER-When bundling TV & Phone
What reason code are we supposed to use when doing shipping or pick up in CSG? - ANSWER-XT (No Truck)
What reason code we should use when we are creating n account or when we are adding a line of business with professional installation? - ANSWER-SC (New Sale)
What is the reason code we should use in CSG when creating a transfer of service from
one address to another? - ANSWER-1C
What installation code should we use for an existing customer adding cable to an existing Internet customer? - ANSWER-Truck Roll Upgrade Fee
What is the structure of a proper notation/documentation? - ANSWER-Name
Reason for calling
Resolution
Explanation of charges
Follow up needed
When will in agent deliver a verbatim statement in a call? - ANSWER-When adding Apple TV or Mobile
Where should I go in CSG if I want to add a line of business to existing customers account? - ANSWER-Select Order Work Flow & Change of Service
Where should I go if I want to see future payments? - ANSWER-Billing / Money Sign
