Chapter 1 Roles And Responsibilities Exam Questions And Answers

A non-profit standard-setting organization promoting safe and effective emergency dispatch services worldwide. The IAED (Academy) A umbrella organization that includes the International Academy of Emergency Medical Dispatch (IAEMD), the International Academy of Emergency Fire Dispatch (IAEFD), and the International Academy of Emergency Police Dispatch (IAEPD). The IAED (Academy) What organizations are part of the IAED (Academy)? International Academy of Emergency Medical Dispatch (IAEMD), Emergency Fire Dispatch (IAEFD), Emergency Police Dispatch (IAEPD). What does the IAED (Academy) do? Creates and maintains standards and recommendations pertaining to all aspects of emergency call-taking/dispatching. What are the standards of the IAED (Academy)? 1. Protocol 2. Curriculum and training 3. Emergency Telecommunication certification 4. Agency Accreditation (ACE) 5. Quality standards (QA) 6. Research 7. Model Legislation What is the stated mission from the IAED? "Dedicated to promoting excellence in emergency dispatching by setting professional industry standards and recognizing agencies and individuals who meet those standards." "The art and science of communicating over a distance by telephone, telegraph, and radio. The transmission, reception, and switching of signals, such as electrical or optical, by wire, fiber, or electromagnetic means." Telecommunication A public safety employee who asks questions to determine the "who", "what", "where", "how", and "why" in a multitude of circumstances. Emergency Telecommunicator (ETC) Each communication center that is part of THIS automatic emergency number network is referred to as... Public Safety Answering Point (PSAP) What are the two main duties for emergency telecommunicators within the communication center? Calltaking and Dispatching In agencies with more than one emergency telecommunicator on duty, there may be a division of responsibilities between the call taking and dispatching functions. What is this called? "Horizontal Dispatch" The call taking and dispatching responsibilities are preformed by the same person is called what? "Vertical Dispatch" What combination produces good calltakers and dispatchers? Training and temperament In this corse, the "three P's" refer to as... Protocol, procedure, and policy In the medical world, the sorting of and allocation of treatment to patients and disaster victims according to a system of priorities is known as... Triage In many agencies, the emergency telecommunicatiors get help from a system to properly priories calls. What is this called? Computer-aided dispatch (CAD) Who is responsible for the coordination of logistics, resources, and services of an emergency call? Emergency Dispatcher Who is the central source of information and coordination for field units, other telecommunicators, and associated agencies? Emergency Telecommunicators What is a PIO? Public Information Officer A highly defined and structured procedure that is organized into a reference system. Protocols The specific steps or actions to be completed in a given situation. Procedure A general course of action that is desired or required in certain circumstances or events. Policy What exists to establish the agency's goal of standardized and accurate employee performance under both general and specific situations. Standard Operating Procedures (SOP) Which is vital when processing calls that need analysis and decisions regarding complex information sets, such as medical calls: Protocol, Procedures, and Policies. Protocol