WGU PRE-ASSESSMENT: PATHOPHYSIOLOGY
(PCCO)
Exam Answered
The support staff of a large urgent care facility sees no career advancement opportunities within the organization.
The organization knows it must identify other ways to increase job satisfaction or there will be high employee
turnover.
Which action can improve job satisfaction in this scenario?
Your Correct
Answer Answer
Starting recognition programs
Conducting employee surveys
Providing autocratic leadership
Increasing horizontal communication
2.
A hospital’s governing board of trustees has asked a hospital administrator to find a solution to numerous compliance
issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
Your Correct
Answer Answer
Promoting service excellence
Developing a corrective action
plan Encouraging autocratic
leadership
Implementing an employee recognition program
3.
The former chief administrator of a health and wellness center is reassigned after the staff lost trust in leadership due
to lack of visibility.
How can the new chief administrator correct this problem?
Your Correct
Answer Answer
By rounding with the staff
By holding meetings with leadership
By implementing a non-monetary employee recognition program
By surveying the employees to determine unresolved problems
4 ,A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused increased wait
times. The hospital must use new strategies to reduce employee turnover and decrease wait times.
Which leadership strategy should be used? Empow from outside the organization
ering Empowering nurses to use holding
human areas for patients being admitted
Increasing patient to nurse ratios in the emergency room resourc
Expanding the triage area space with an additional triage es to
RN hire
,Your Answer C
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, 5.
A large healthcare system is currently implementing an initiative to reduce catheter-associated infections for its
inpatients—not only for patient safety, but also as a strategy to ensure the organization is not penalized in its
reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
Your Correct
Answer Answer
Engaging front line employees’ feedback on current practices
Submitting a request for proposal (RFP) for a new catheter vendor
Evaluating previous financial impact to determine potential penalties
Providing mandatory training to help employees implement the
protocols
6.
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer Assessment of
Healthcare Providers and Systems program and has discussed best practices that should be implemented based on
a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
Your Correct
Answer Answer
Engaging with all stakeholders
Providing an informative web page
Educating volunteers on guidelines
Reviewing reports of similar
facilities
7.
A well-established medical chain has discovered that infighting is taking place between its high-level leaders over
boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-fighting.
Which conflict resolution method should the CEO use to resolve this issue?
Your Correct
Answer Answer
Forcing
Win-win
Compromise
Accommodation
(PCCO)
Exam Answered
The support staff of a large urgent care facility sees no career advancement opportunities within the organization.
The organization knows it must identify other ways to increase job satisfaction or there will be high employee
turnover.
Which action can improve job satisfaction in this scenario?
Your Correct
Answer Answer
Starting recognition programs
Conducting employee surveys
Providing autocratic leadership
Increasing horizontal communication
2.
A hospital’s governing board of trustees has asked a hospital administrator to find a solution to numerous compliance
issues that have ultimately affected the hospital's performance.
Which initial action should the hospital take to address these compliance issues?
Your Correct
Answer Answer
Promoting service excellence
Developing a corrective action
plan Encouraging autocratic
leadership
Implementing an employee recognition program
3.
The former chief administrator of a health and wellness center is reassigned after the staff lost trust in leadership due
to lack of visibility.
How can the new chief administrator correct this problem?
Your Correct
Answer Answer
By rounding with the staff
By holding meetings with leadership
By implementing a non-monetary employee recognition program
By surveying the employees to determine unresolved problems
4 ,A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused increased wait
times. The hospital must use new strategies to reduce employee turnover and decrease wait times.
Which leadership strategy should be used? Empow from outside the organization
ering Empowering nurses to use holding
human areas for patients being admitted
Increasing patient to nurse ratios in the emergency room resourc
Expanding the triage area space with an additional triage es to
RN hire
,Your Answer C
o
r
r
e
c
t
A
n
s
w
e
r
, 5.
A large healthcare system is currently implementing an initiative to reduce catheter-associated infections for its
inpatients—not only for patient safety, but also as a strategy to ensure the organization is not penalized in its
reimbursements.
Which two practices will assist in the implementation of this initiative?
Choose 2 answers
Your Correct
Answer Answer
Engaging front line employees’ feedback on current practices
Submitting a request for proposal (RFP) for a new catheter vendor
Evaluating previous financial impact to determine potential penalties
Providing mandatory training to help employees implement the
protocols
6.
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer Assessment of
Healthcare Providers and Systems program and has discussed best practices that should be implemented based on
a recent leadership seminar the team attended on the subject.
Which strategy should be used to ensure successful implementation of the program?
Your Correct
Answer Answer
Engaging with all stakeholders
Providing an informative web page
Educating volunteers on guidelines
Reviewing reports of similar
facilities
7.
A well-established medical chain has discovered that infighting is taking place between its high-level leaders over
boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-fighting.
Which conflict resolution method should the CEO use to resolve this issue?
Your Correct
Answer Answer
Forcing
Win-win
Compromise
Accommodation
