SHRM-CP Study Guide

SMART goals should have which of the following characteristics? - Correct Answer- Specific, Measurable, Achievable, Relevant, Timely When performing a cost-benefit analysis of a proposed project, what is a project worker's salary an example of? - Correct Answer-A cost Which of the following is a tool from the Six Sigma approach? - Correct Answer- Value stream mapping An organizations overall attitude towards dress code, working remotely, social retreats for employees, and designated break times can be best described as which of the following? - Correct Answer-Corporate Culture Which components of a SWOT matrix examine influences that are EXTERNAL to the organization? - Correct Answer-Opportunities and threats Which components of a SWOT matrix examine influences that are INTERNAL to the organization? - Correct Answer-Strengths and weaknesses Which of the following data collection methods require the services of a skilled facilitator? - Correct Answer-Focus Groups What does it mean when a process has been validated? - Correct Answer-That process inputs are tightly-controlled and produce the same desired output each time the process takes place. What is the practice of benchmakring - Correct Answer-Comparing an organizations inactivates and outcomes against competition and/or industry standards. What is confirmation bias? - Correct Answer-The human tendency to seek, favor or influence data to match personal preferences or an established hypothesis. When working with multiple stakeholders who have varied interest, what is the best way to propose and develop a new initiative? - Correct Answer-Select an overlapping interest that could have a feasible solution. Self-awareness, social awareness, relationship management and self-management are components of which of the following? - Correct Answer-Emotional Intelligence What factors does a PESTLE analysis take into consideration? - Correct Answer- Political, economic, social, technological, legal and environmental trends that influence the project. What is the purpose of a root cause analysis? - Correct Answer-To determine the foundation-level reason as to why an overarching issue is occurring. What are two popular search tools to find peer-reviewed, evidence-based research? - Correct Answer-Google Scholar and PubMed Meeting, learning from, and socializing with colleagues within and outside of one's organization is known as which of the following practices? - Correct Answer- Networking An HR team is a developing a budget for a hiring campaign. The associated costs include marketing materials; a venue rental for a hiring fair; and the time, labor and salaries of the staff who will work at the fair. What types of costs are these? - Correct Answer-Direct Costs Each fiscal quarter within a fiscal year is an example of what? - Correct Answer-A milestone ADDIE stands for - Correct Answer-Analysis Design Development Implementation Evaluation ADR stands for - Correct Answer-Alternative Dispute Resolution ATS stands for - Correct Answer-Applicant Tracking System CHRO - Correct Answer-Chief HR Officer CSR - Correct Answer-Corporate Social Responsibility EAP - Correct Answer-Employee Assistance Program EVP - Correct Answer-Employer Value Proposition HRBP - Correct Answer-HR Business Partner KPI - Correct Answer-Key Performance Indicator KSAO - Correct Answer-Knowledge, Skills, Abilities and Other Characteristics M&A - Correct Answer-Merger and Acquisition MNC - Correct Answer-Multinational Corporation PESTLE - Correct Answer-Political, Economic, Social, Technological, Legal, Environmental ROI - Correct Answer-Return on Investment SWOT - Correct Answer-strengths, weaknesses, opportunities, threats ADA - Correct Answer-Americans with Disabilities Act ADAAA - Correct Answer-Americans with Disabilities Amendment Act