Air Methods PAC Study Guide- Latest Version-

24/7 telephone # for DPL - Answer- CEO of Airmethods - Answer-Aaron Todd President of DPL - Answer-Wayne Sensor Manager of Training - Answer-Lisa Housler How are breaks handled at DPL - Answer-workforce will email your schedule, (2)15min breaks & 30min lunch how vacation time, sick time, and bereavement leave are handled and how they are accrued & what happens if you exceed either one - Answer-vacation is scheduled at least 24hr advanced, sick time (asap), bereavement is 4 consecutive for current immediate family member, 2 con/days for extended family. Accural= 3.5hrs per paycheck. Sick= 1.8hrs per paycheck. if you exceed sick hrs, they will use vacation hrs. What is the T:Drive and why is it important - Answer-it is a resource drive/folder. Reference materials/ information for all our hospitals protocols, etc Understand the chain of command DPL - Answer-PTF-PAC-OPERATIONS LEAD- OPERATIONS SUPERVISOR- OPERATIONS MANAGER- OP DIRECTOR-PRESIDENT Understand the importance of customer service - Answer-we are representing our hospital Understand the importance of logging out of instant messenger prior to logging in to citrix - Answer-you wont be able to open IM in citrix if its open on your main desktop Understand what information you can access on ULTIPRO - Answer-payroll website, changer address, password, direct deposit, etc Be familiar with policies - Answer-Attendance, Cell Phone, Gossip, Dress Code, Fire Safety, Tornado Safety, On Call Understand what HIPAA stands for and what it entails - Answer-Health Information Portability Accountability Act Know what PHI is and understand that all documents with PHI must be shred