CBC1501
ASSESSMENT 7
SOLUTIONS
SEMESTER 2
0|Page
, DOCUMENT OVERVIEW
QUESTION ONE
Commission for Conciliation, Mediation and Arbitration (CCMA)
123 Commissioner Street
Johannesburg Gauteng
2000
Dear Sir/Madam,
Re: Concerns and Request for Mediation – Implementation of New Late-
Coming Policy
I hope this letter finds you well. I am writing to you as the representative of the
junior staff at Zamokuhle Graduate Apparel, with a pressing matter that we
believe requires the intervention of the Commission for Conciliation, Mediation,
and Arbitration (CCMA).
Recently, a conflict has arisen between the junior staff and the management at
our organization regarding the implementation of a new late-coming policy.
The policy stipulates that a deduction of 30 minutes will be made from our shift
pay if we are late by over 5 minutes. Since the announcement of this new
policy, the staff has become deeply disheartened, which has adversely
affected morale and, consequently, the quality of service we provide to clients,
including the University of South Africa (UNISA).
The organizational culture at Zamokuhle Graduate Apparel has, for a
considerable time, lacked an official structure for work times. This has meant
that junior staff members often work late into the evenings without receiving
overtime pay. Given the absence of clear guidelines, this flexible approach to
work times has been ingrained within our organization. Therefore, the sudden
imposition
1 | P a g e of strict penalties for tardiness without prior consultation or
ASSESSMENT 7
SOLUTIONS
SEMESTER 2
0|Page
, DOCUMENT OVERVIEW
QUESTION ONE
Commission for Conciliation, Mediation and Arbitration (CCMA)
123 Commissioner Street
Johannesburg Gauteng
2000
Dear Sir/Madam,
Re: Concerns and Request for Mediation – Implementation of New Late-
Coming Policy
I hope this letter finds you well. I am writing to you as the representative of the
junior staff at Zamokuhle Graduate Apparel, with a pressing matter that we
believe requires the intervention of the Commission for Conciliation, Mediation,
and Arbitration (CCMA).
Recently, a conflict has arisen between the junior staff and the management at
our organization regarding the implementation of a new late-coming policy.
The policy stipulates that a deduction of 30 minutes will be made from our shift
pay if we are late by over 5 minutes. Since the announcement of this new
policy, the staff has become deeply disheartened, which has adversely
affected morale and, consequently, the quality of service we provide to clients,
including the University of South Africa (UNISA).
The organizational culture at Zamokuhle Graduate Apparel has, for a
considerable time, lacked an official structure for work times. This has meant
that junior staff members often work late into the evenings without receiving
overtime pay. Given the absence of clear guidelines, this flexible approach to
work times has been ingrained within our organization. Therefore, the sudden
imposition
1 | P a g e of strict penalties for tardiness without prior consultation or
