Cchp Final Study Guide

key words in the definition of culture - Answer- accepted or familiar stages of health communication model - Answer- 1. planning and strategy development 2. developing & pretesting concepts, messages, & materials 3. implementing the program 4. assessing effectiveness & making refinements paralanguage - Answer- language without the words proxemics - Answer- perception and use of interpersonal and personal space nonverbal communication - Answer- communication using body movements, gestures, and facial expressions rather than speech concepts representative of all cultures - Answer- - paralanguage - proxemics - nonverbal communication - cultural knowledge comes from dialogue CLAS standards (definition) - Answer- national standards for providing culturally & linguistically appropriate services in health care what are the CLAS standards - Answer- - provide language assistance services - individual must be made aware that services are available - competent providing language assistance - health related material in patient's preferred language historical perspectives - Answer- - misunderstanding & mistrust lead to conflict - people label those of another nation as one thing - individuals within cultures need to be viewed as wholes and made of their own diverse parts below basic health literacy - Answer- indicates no more than the most simple & concrete literacy skills (~14%) basic health literacy - Answer- indicates skills necessary to perform simple & everyday literacy activities (~22%) intermediate health literacy - Answer- indicates skills necessary to perform moderately challenging literacy activities (~53%) proficient health literacy - Answer- indicates skills necessary to perform more complex and challenging literacy activities (~12%)