PS 104 Teamwork and Communication
Questions and Answers Already Passed
Effective health care teams have several important characteristics, including:
a) The ability to rehearse procedures together, like a choir or a sports team.
b) Stable membership; that is, they have the same people on the team from day-to-day.
c) Effective two-way communication (effective communication techniques)
d) The ability to achieve good results without strong communication. ✔✔c) Effective two-way
communication (effective communication techniques)
Which of the following is likely to be the most immediate result of building an effective health
care team? (not my IHI)
a) Less costly health care
b) More effective handoffs
c) Fewer delays in care
d) Elimination of waste in the system ✔✔b) More effective handoffs
Which of the following is likely to be the most immediate result of building an effective health
care team?
,a) Less costly health care
b) Safer care
c) Fewer delays in care
d) Elimination of waste in the system ✔✔b) safer care
As a nurse practitioner in a small, rural urgent care clinic, you believe that your clinic team
works well together. Which of the following facts would best support your belief?
a) Not a single complaint about unprofessional behavior has been filed by clinic members over
the past year.
b) The providers work in rotating shifts and rarely need to transmit information from one shift to
the next.
c) The team routinely takes a moment to discuss the plan and voice concerns before doing a
procedure.
d) All of the above. ✔✔c) The team routinely takes a moment to discuss the plan and voice
concerns before doing a procedure
One reason it's critical for caregivers to improve their teams' effectiveness is:
a) Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers.
, b) Effective teams limit the number of caregivers patients have to speak with, reducing
confusion among patients and families.
c) Teams rely less on technology and more on human capabilities, thus leading to better care.
d) All of the above ✔✔a) Effective teams reduce the risk of errors by providing a "safety net"
for individual caregivers.
When considering your role within a health care team, it is important to keep in mind that:
a) No matter what profession you belong to, you will be a member of the team and must work
intentionally toward making that team effective.
b) You may be part of a team, but will likely be able to work autonomously without much input
or help from others.
c) Teamwork skills will come naturally to you, because we all learn them in other settings.
d) You will need to be a good team member until you become an expert in your field, at which
point you probably won't need teamwork skills ✔✔a) No matter what profession you belong to,
you will be a member of the team and must work intentionally toward making that team
effective.
Effective team leaders:
Questions and Answers Already Passed
Effective health care teams have several important characteristics, including:
a) The ability to rehearse procedures together, like a choir or a sports team.
b) Stable membership; that is, they have the same people on the team from day-to-day.
c) Effective two-way communication (effective communication techniques)
d) The ability to achieve good results without strong communication. ✔✔c) Effective two-way
communication (effective communication techniques)
Which of the following is likely to be the most immediate result of building an effective health
care team? (not my IHI)
a) Less costly health care
b) More effective handoffs
c) Fewer delays in care
d) Elimination of waste in the system ✔✔b) More effective handoffs
Which of the following is likely to be the most immediate result of building an effective health
care team?
,a) Less costly health care
b) Safer care
c) Fewer delays in care
d) Elimination of waste in the system ✔✔b) safer care
As a nurse practitioner in a small, rural urgent care clinic, you believe that your clinic team
works well together. Which of the following facts would best support your belief?
a) Not a single complaint about unprofessional behavior has been filed by clinic members over
the past year.
b) The providers work in rotating shifts and rarely need to transmit information from one shift to
the next.
c) The team routinely takes a moment to discuss the plan and voice concerns before doing a
procedure.
d) All of the above. ✔✔c) The team routinely takes a moment to discuss the plan and voice
concerns before doing a procedure
One reason it's critical for caregivers to improve their teams' effectiveness is:
a) Effective teams reduce the risk of errors by providing a "safety net" for individual caregivers.
, b) Effective teams limit the number of caregivers patients have to speak with, reducing
confusion among patients and families.
c) Teams rely less on technology and more on human capabilities, thus leading to better care.
d) All of the above ✔✔a) Effective teams reduce the risk of errors by providing a "safety net"
for individual caregivers.
When considering your role within a health care team, it is important to keep in mind that:
a) No matter what profession you belong to, you will be a member of the team and must work
intentionally toward making that team effective.
b) You may be part of a team, but will likely be able to work autonomously without much input
or help from others.
c) Teamwork skills will come naturally to you, because we all learn them in other settings.
d) You will need to be a good team member until you become an expert in your field, at which
point you probably won't need teamwork skills ✔✔a) No matter what profession you belong to,
you will be a member of the team and must work intentionally toward making that team
effective.
Effective team leaders:
