Business Communication (BCEN 3510) Final Exam Prep Questions and answers. Graded A+

Business Communication (BCEN 3510) Final Exam Prep Questions and answers. Graded A+ Competence (Routine) - -shows when you know how to manage and resolve routine business tasks Caring (Routine) - -shows when you are responsive to others and show respect for their time Character (Routine) - -shows when you live up to your promises and your company's commitments Components of Routine Messages - -State primary message (10 words or fewer) Provide details in paragraphs of 20 to 80 words Restate request or key message in more specific terms State goodwill Components of Requests - -Make request Provide rationale Call to action (for some) State goodwill Components of Expectations - -Explain overall expectation Describe responsibilities Provide deadlines Discuss coordination State goodwill Components of Directions - -State goal Give step-by-step directions State goodwill Components of Inquiry Responses - -Provide responses State goodwill Components of Announcements - -Gain attention Give announcement Provide details Call to action (for some) State goodwill Components of Claims - -Make claim Provide rationale Call to action State goodwill Components of Appreciation Messages - -Give thanks Provide rationale State goodwill Components of Apologies - -Make acknowledgment Express regret Take responsibility Offer commitment State goodwill Components of Sympathy Messages - -Express sympathy Offer support State goodwill Consistency - -Based on the idea that once people make an explicit commitment, they tend to follow through or honor that commitment. Reciprocation - -A principle of influence based on returning favors. Social Proof - -A principle of influence whereby people determine what is right, correct, or desirable by seeing what others do. Liking - -A principle of influence whereby people are more likely to be persuaded by people who they like. Authority - -A principle of influence whereby people follow authority figures. Scarcity - -A principle of influence whereby people think there is limited availability of something they want or need, so they must act quickly. Direct (business writing) - -you begin with a main idea or argument and then provide the supporting reasons Explicit (business writing) - -nothing is implied; statements contain full and unambiguous meaning Writing directly and explicitly... - -helps readers understand your message and shows respect for their time Persuasive messages are usually... - -indirect and implicit