MNB1601 final exams 2023

South Africa Airways (SAA) strives for low variability in respect of times of scheduled departures to various destinations. Lower variability is the positive result of doing things _________________ . - right every time The inputs-process-output elements of the value chain is also known as the _____________ . - transformation model Which one of the following represents an input for an airline which makes transformation possible? - Pilots and cabin crew Which one of the following represents an input for an airline which is transformed? - Passengers Which one of the following represents an output for an airline? - Passengers at new destinations Which one of the following represents the transformation process of an airline? - Change of location of passengers Airports such as OR Tambo International must be able to deal with a short waiting tolerance as passengers experience most value-adding activities first-hand. Passengers should be able to collect baggage from terminals in a reasonable time period. This refers to the _____________ of output. - visibility Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International? - Labour intensive Identify the correct operational process used by BMW, a motor vehicle manufacturer. - Mass process The different processes required to manufacture the new Toyota Prius are arranged in consecutive order and the layout is adapted to the Prius. This is known as the ____________________ layout. - product Financial bonuses, such as the one offered to Derby employees for teamwork and productivity, is an example of which kind of compensation? - Rewards The Marketing Director was of the view that Derby should be moving towards a plan to introduce a system of employee empowerment. This plan is a recognised employee motivational strategy. Which one of the following options is also an employee motivational strategy that Derby could use? - Job design