MIS535_Group_1_UPS_Competes_Globally_with_Information__FINAL STUDY GUIDE complete

UPS Competes Globally with Information Technology Keller Graduate School of Management DeVry University Professor Clark Swafford By Juliana Gonzales, Myrtle Curts and Sharon Floyd Table of Contents Summary 3 Sustainability 5 Evaluation UPS Business Model and Strategy 7 Case Question/Answer 8 References 12 SUMMARY The case study “Technology UPS Competes Globally with Information Technology” discussed the evolution of UPS and how the company competes and continues to be one of the top multi-national supply chain management and package delivery in the world. In 1907, with entrepreneurial spirit, Jim Casey and his old colleague, Claude Ryan, reunited and start a messenger service. They borrowed $100 and started the American Messenger Company in Seattle, Washington on August 28, 1907. The company went thru several transitions until February 1919, when the company adopted the name United Parcel Service, UPS. (Hoover, G, 2018). In 2017, UPS generated $54 billion in package operation revenues, delivering 5.1 billion packages and documents, with service area of more than 220 countries and territories. (UPS Fact Sheet, 2018). In order to achieve this, UPS is using advanced technologies and continues to create business solution using the latest technologies. It begins with scannable bar-coded label containing detail information of the package, including origin & destination of the package, barcode label of the tracking number, weight of the package and much more. This technology opens the ability to automate the process that follows the creation of the label, such as; data from entered to create the label is transmitted to UPS computer centers, which will assign the best route for the specific package. This concept of barcode labels is used in small packages, direct-to- consumer business, and business-to-business (B2B) shipments. Retrieved from : UPS Crabb Radermacher In 1991, UPS developed and deployed the first Delivery Information Acquisition Device, known as DIAD. DIAD is a handheld device that captured delivery information, scanned bar codes, programmed route, and has 0.75 megabytes of memory. (The Evolution, 2018). In 1992, UPS started tracking ................................................continued...................................................