CPHQ Certification Exam Test With Complete Solution

CPHQ Certification Exam Test With Complete Solution Triple Aim - ANSWER 1. Ensure quality of care for individual 2 Improve health of the population 3. Control costs Critical components of a leadership team - ANSWER Understand the concepts of organizations as complex systems, culture, strategic planning, change, innovation and creativity IOM definition of healthcare quality - ANSWER The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge Quality Management definition - ANSWER A strategic, integrated management system, which involves all managers and employees and uses quantitative methods to continuously improve an organization's processes to meet and exceed customer needs, wants and expectations IOMs 6 aims for healthcare improvement - ANSWER Safety Effectiveness (avoid overuse and underuse) Patient-centeredness - ensure patient values guide all clinical decisions Timeliness - reduce waits and sometimes harmful delays Efficiency - avoiding waste Equity - providing care that does not vary in quality with respect to personal onlystudents characterisitics, ethnicity, geographic location or socioeconomic status system definition - ANSWER A regularly interacting or independent group of items forming a unified whole Benefits of system thinking - ANSWER Aiding in identifying and understanding the big picture Facilitating the identification of major components Identifying important relationships and providing proper perspective Avoiding excessive attention to a single part Allowing for a broad-scope solution Fostering integration Providing a basis for redesign Healthcare organizations are ... - ANSWER Complex Adaptive Systems (CASs) Making change in one process or dept naturally requires changes in other processes, functions and depts. Effectiveness is dependent on alignment of parts of the system