Servpro practice test questions with
complete solutions
It is the responsibility of the ____________ or property ____________ or authorized agent to approve and authorize emergency procedures as soon as possible, to preserve and protect the property from further damage. correct answer: insured, owner
Due to water migration, most drapery and upholstery that are in contact with moisture will develop ________ stains/rings over time. correct answer: water
For health reasons, never allow an indoor humidity level to exceed 60% RH. A standard range of ______-______% RH is allowable. correct answer: 30-50%
Remember that the water damage restoration is not complete until all materials are returned to a ____-________ condition. correct answer: pre-loss
As the humidity increases, hydroscopic materials take on more and more moisture, water vapor, from the air until they reach an __________ with the environment correct answer: equilibrium
Carpet ______ is always replaced in category 2&3 losses correct
answer: pad What category water loss would cause slight discomfort or sickness if consumed by or exposed to humans? correct answer: Category 2
What are the three categories on water? correct answer: Cat 1 (clean), Cat2 (grey), Cat3 (black)
What are the four classes of water damage? correct answer: 1 (<5%), 2 (5%-40%), 3 (>40%), 4
Is all the water the same? correct answer: No
What are the two types of secondary damage? correct answer: Hygroscopic
Fungal
The Standard of care for water damage restoration is _________
correct answer: ANSI S-500
Accurate written ___________ must begin when the phone call is first received correct answer: records
The property owner, insured, or authorized agent, must sign a work _________ before you begin work. correct answer: authorization
A requirement for an insurance _________ should be clearly explained over the telephone before you respond. correct answer: deductible (deposit)
complete solutions
It is the responsibility of the ____________ or property ____________ or authorized agent to approve and authorize emergency procedures as soon as possible, to preserve and protect the property from further damage. correct answer: insured, owner
Due to water migration, most drapery and upholstery that are in contact with moisture will develop ________ stains/rings over time. correct answer: water
For health reasons, never allow an indoor humidity level to exceed 60% RH. A standard range of ______-______% RH is allowable. correct answer: 30-50%
Remember that the water damage restoration is not complete until all materials are returned to a ____-________ condition. correct answer: pre-loss
As the humidity increases, hydroscopic materials take on more and more moisture, water vapor, from the air until they reach an __________ with the environment correct answer: equilibrium
Carpet ______ is always replaced in category 2&3 losses correct
answer: pad What category water loss would cause slight discomfort or sickness if consumed by or exposed to humans? correct answer: Category 2
What are the three categories on water? correct answer: Cat 1 (clean), Cat2 (grey), Cat3 (black)
What are the four classes of water damage? correct answer: 1 (<5%), 2 (5%-40%), 3 (>40%), 4
Is all the water the same? correct answer: No
What are the two types of secondary damage? correct answer: Hygroscopic
Fungal
The Standard of care for water damage restoration is _________
correct answer: ANSI S-500
Accurate written ___________ must begin when the phone call is first received correct answer: records
The property owner, insured, or authorized agent, must sign a work _________ before you begin work. correct answer: authorization
A requirement for an insurance _________ should be clearly explained over the telephone before you respond. correct answer: deductible (deposit)
