CHL Certification Exam Questions & Answers 2023/2024

CHL Certification Exam Questions & Answers 2023/2024 Skill Set - ANSWER-The skills required to accomplish a specific task or function (pg 5) Unity of Command - ANSWER-An organizing principle that suggests each employee should have one supervisor. (pg 7) Culture - ANSWER-The beliefs, values, and norms shared by the department personnel that are considered valid and are passed on to new employees in the department (pge 12) Zero-tolerance policy - ANSWER-A policy that performs no amount of leniency regarding harassment behavior (pge 14) CCU - ANSWER-Nursing unit reserved for patients with intensive nursing needs that requires skilled nursing or constant care and supoervision Chief Nursing Officer (CNO) - ANSWER-Supervises registered nurses and LNA's DashBoard - ANSWER-A collection of statistical data about a central service department's key performance indicators that indicates the extent to which goals are being attained Organizational Chart - ANSWER-A graphic usually presented as a flow outline that identifies position titles and relationships in an organization bench Mark - ANSWER-A standard used to compare and improve a departments own products or services by measuring them against specific standards Key Performance Indicator - ANSWER-A set of quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals