(Human Resource Management Functions, Applications, Skill Development, 3e Robert N. Lussier, John Hendo
(Test Bank all Chapters)
Chapter 1
Multiple Choice
1. In an annual report, the CEO of Acme Global emphasizes the importance of the
people who work for Acme Global and their contribution to the organization’s success.
The CEO is talking about Acme Global’s ______.
A. human resources
B. cost center
C. revenue center
D. productivity
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
2. ______ is a combination of job satisfaction, ability, and a willingness to perform for
the organization at a high level and over an extended period of time.
A. Empathy
B. Employee engagement
C. Sustainability
D. Productivity
Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
SHRM: Job Analysis/Job Design
3. Bryan has been employed at Acme Global for 15 years. He is satisfied with his job
and performs it very well. He has been a high performer for all 15 years. According to
HR, Bryan has a high level of ______.
A. sustainability
B. employee engagement
C. empathy
D. efficiency
,Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Application
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Hard
AACSB Standard: Group and individual behaviors
SHRM: Job Analysis/Job Design
4. ______ and the ability to analyze large data sets have disrupted every industry and
the way every organization does, or should do, business.
A. Productivity
B. Efficiency
C. Revenue
D. Technology
Ans: D
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM Past and Present
Difficulty Level: Easy
AACSB Standard: Information technology
SHRM: HR’s Role in Organizations
5. In the past, an organization’s human resource department would have been
considered a ______.
A. cost center
B. revenue center
C. productivity center
D. technical skill
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
6. A ______ is a division or department within the organization that brings in no revenue
or profit for the organization. This type of division or department only costs money for
the organization to run.
A. revenue center
B. business center
C. cost center
,D. productivity center
Ans: C
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
7. ______ are divisions or departments in organizations that generate monetary returns
for the organizations.
A. Human resources
B. Cost centers
C. Productivity centers
D. Revenue centers
Ans: D
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
8. At the Acme Global Corporation, the human resources department provides limited
services to the organization. These services include things like keeping track of job
applicants, maintaining employee paperwork, and filing annual performance
evaluations. This view of the HR department is consistent with the ______ view of
human resource management.
A. 21st century
B. traditional
C. sustainable
D. revenue center
Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: HRM in the Past
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
, 9. At the Acme Global Corporation, the human resources department deals primarily
with improving the productivity of the people within the organization. This view of the HR
department is consistent with the ______ view of human resource management.
A. present
B. engagement
C. sustainable
D. traditional
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: Productivity Centers
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
10. A(n) ______ is a revenue center that enhances profitability of the organization
through enhancing the productivity of the people within the organization.
A. productivity center
B. cost center
C. employee engagement
D. human resources
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Productivity Centers
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
11. In the present view of the field, human resource managers no longer run an
organizational ______. Their function, along with all other managers, is to improve
organizational revenues and profits.
A. revenue center
B. productivity center
C. cost center
D. business skill
Ans: C
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Productivity Centers
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
(Test Bank all Chapters)
Chapter 1
Multiple Choice
1. In an annual report, the CEO of Acme Global emphasizes the importance of the
people who work for Acme Global and their contribution to the organization’s success.
The CEO is talking about Acme Global’s ______.
A. human resources
B. cost center
C. revenue center
D. productivity
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
2. ______ is a combination of job satisfaction, ability, and a willingness to perform for
the organization at a high level and over an extended period of time.
A. Empathy
B. Employee engagement
C. Sustainability
D. Productivity
Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Easy
AACSB Standard: Group and individual behaviors
SHRM: Job Analysis/Job Design
3. Bryan has been employed at Acme Global for 15 years. He is satisfied with his job
and performs it very well. He has been a high performer for all 15 years. According to
HR, Bryan has a high level of ______.
A. sustainability
B. employee engagement
C. empathy
D. efficiency
,Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Application
Answer Location: Why Study Human Resource Management (HRM)?
Difficulty Level: Hard
AACSB Standard: Group and individual behaviors
SHRM: Job Analysis/Job Design
4. ______ and the ability to analyze large data sets have disrupted every industry and
the way every organization does, or should do, business.
A. Productivity
B. Efficiency
C. Revenue
D. Technology
Ans: D
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM Past and Present
Difficulty Level: Easy
AACSB Standard: Information technology
SHRM: HR’s Role in Organizations
5. In the past, an organization’s human resource department would have been
considered a ______.
A. cost center
B. revenue center
C. productivity center
D. technical skill
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
6. A ______ is a division or department within the organization that brings in no revenue
or profit for the organization. This type of division or department only costs money for
the organization to run.
A. revenue center
B. business center
C. cost center
,D. productivity center
Ans: C
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
7. ______ are divisions or departments in organizations that generate monetary returns
for the organizations.
A. Human resources
B. Cost centers
C. Productivity centers
D. Revenue centers
Ans: D
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: HRM in the Past
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
8. At the Acme Global Corporation, the human resources department provides limited
services to the organization. These services include things like keeping track of job
applicants, maintaining employee paperwork, and filing annual performance
evaluations. This view of the HR department is consistent with the ______ view of
human resource management.
A. 21st century
B. traditional
C. sustainable
D. revenue center
Ans: B
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: HRM in the Past
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
, 9. At the Acme Global Corporation, the human resources department deals primarily
with improving the productivity of the people within the organization. This view of the HR
department is consistent with the ______ view of human resource management.
A. present
B. engagement
C. sustainable
D. traditional
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Comprehension
Answer Location: Productivity Centers
Difficulty Level: Medium
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
10. A(n) ______ is a revenue center that enhances profitability of the organization
through enhancing the productivity of the people within the organization.
A. productivity center
B. cost center
C. employee engagement
D. human resources
Ans: A
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Productivity Centers
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
SHRM: HR’s Role in Organizations
11. In the present view of the field, human resource managers no longer run an
organizational ______. Their function, along with all other managers, is to improve
organizational revenues and profits.
A. revenue center
B. productivity center
C. cost center
D. business skill
Ans: C
Learning Objective: 1-1: Identify the difference between the traditional view of human
resource management (HRM) and the present view.
Cognitive Domain: Knowledge
Answer Location: Productivity Centers
Difficulty Level: Easy
AACSB Standard: Systems and processes in organizations
