State Farm Auto Adjuster Certification
with correct answers 2022
ACV - correct answer actual cash value
After Market Parts - correct answer Parts produced by a 3rd party for use on
automobiles.
Betterment - correct answer An improvement made to and automobile that increases its
value, rather than a repair that simply maintains its current value
BL - correct answer Blend
Blend - correct answer This operation is equal to half the RF time on a panel. Blend
would be necessary if an adjacent panel required some paint so the color would match.
If damage is within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or
gold paint, because the paints are hard to match.
Bridge - correct answer Bridging occurs between 2 surfaces painted at the same time. A
good example would be seen between a molding and the panel Eventually the bridge
will crack between the two and the integrity of the paint will deteriorate. Bridging is most
often related to R&I. If a shoes does not strip a panel naked then bridging will most
likely occur.
CEG - correct answer Collision Estimating Guide
Collision Estimating Guide - correct answer A reference for how much time the average
mechanic or painter will require performing a specific task.
Clean and Retape - correct answer When an adhesive molding, nameplate, or emblem
is removed and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - correct answer is used to seal in the color pigment on a panel. Most
vehicles have two stage paint which is first coat color, second coat clear.
Corrosion Protection - correct answer This material is applied to the underside of a
panel to prevent corrosion. This protection needs to be considered when when
estimating damage repair.
Deductible - correct answer An amount, stated on the policy , for which the policy holder
is responsible. Deductibles are assessed on a per incident basis.
, Depreciation - correct answer The decrease in the market value of a vehicle over time.
The amount of yearly depreciation is affected by variables including car condition,
resale market supply and demand, and reputation of the manufacturer and or model.
DOL - correct answer Date of Loss
Date of Loss - correct answer The date when the damage occurred.
EFS - correct answer Estimator Fact Sheet
Estimator Fact Sheet - correct answer the fact sheet is accompanied with each claim.
Before evaluating the damage you will need to verify all information on the efs. It will
have important information such as the deductible, VIN, and date of loss.
Flex Additive - correct answer This is added to the paint when applying it to a plastic
part. Plastic parts will bend slightly with wind and the paint must be flexible to prevent
cracking.
HSLA - correct answer High Strength Low Alloy
High Strength Low Alloy - correct answer A high strength, light weight metal commonly
used for hoods on some pickups and cars. HLSA requires more heat and is difficult to
repair.
Indemnify - correct answer An insurance company is responsible to return their policy
holder to Pre-Loss conditions.
LKQ - correct answer Like Kind and Quality
Like Kind and Quality - correct answer Used parts of similar quality to those they are
replacing. These will most likely be used when it is difficult or impossible to get new
OEM parts.
Long Expansion - correct answer Commonly called the "snowflake" in Mitchell. It will be
your best friend. Long Expansion contains often repeated operations that will be used in
writing an estimate.
Magnuson - Moss Act - correct answer Manufacturer cannot void a warranty if
aftermarket parts are used as long as the aftermarket parts meet or exceed the
manufacturer's specifications.
Masking - correct answer Protecting an area from paint application. Typically masking is
a covered operation for most painting, but occasionally we will have to cover additional
masking.
NAGS - correct answer National Auto Glass Specifications
with correct answers 2022
ACV - correct answer actual cash value
After Market Parts - correct answer Parts produced by a 3rd party for use on
automobiles.
Betterment - correct answer An improvement made to and automobile that increases its
value, rather than a repair that simply maintains its current value
BL - correct answer Blend
Blend - correct answer This operation is equal to half the RF time on a panel. Blend
would be necessary if an adjacent panel required some paint so the color would match.
If damage is within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or
gold paint, because the paints are hard to match.
Bridge - correct answer Bridging occurs between 2 surfaces painted at the same time. A
good example would be seen between a molding and the panel Eventually the bridge
will crack between the two and the integrity of the paint will deteriorate. Bridging is most
often related to R&I. If a shoes does not strip a panel naked then bridging will most
likely occur.
CEG - correct answer Collision Estimating Guide
Collision Estimating Guide - correct answer A reference for how much time the average
mechanic or painter will require performing a specific task.
Clean and Retape - correct answer When an adhesive molding, nameplate, or emblem
is removed and reinstalled. The painter must clean the glue off and apply a new coat.
Clear Coat - correct answer is used to seal in the color pigment on a panel. Most
vehicles have two stage paint which is first coat color, second coat clear.
Corrosion Protection - correct answer This material is applied to the underside of a
panel to prevent corrosion. This protection needs to be considered when when
estimating damage repair.
Deductible - correct answer An amount, stated on the policy , for which the policy holder
is responsible. Deductibles are assessed on a per incident basis.
, Depreciation - correct answer The decrease in the market value of a vehicle over time.
The amount of yearly depreciation is affected by variables including car condition,
resale market supply and demand, and reputation of the manufacturer and or model.
DOL - correct answer Date of Loss
Date of Loss - correct answer The date when the damage occurred.
EFS - correct answer Estimator Fact Sheet
Estimator Fact Sheet - correct answer the fact sheet is accompanied with each claim.
Before evaluating the damage you will need to verify all information on the efs. It will
have important information such as the deductible, VIN, and date of loss.
Flex Additive - correct answer This is added to the paint when applying it to a plastic
part. Plastic parts will bend slightly with wind and the paint must be flexible to prevent
cracking.
HSLA - correct answer High Strength Low Alloy
High Strength Low Alloy - correct answer A high strength, light weight metal commonly
used for hoods on some pickups and cars. HLSA requires more heat and is difficult to
repair.
Indemnify - correct answer An insurance company is responsible to return their policy
holder to Pre-Loss conditions.
LKQ - correct answer Like Kind and Quality
Like Kind and Quality - correct answer Used parts of similar quality to those they are
replacing. These will most likely be used when it is difficult or impossible to get new
OEM parts.
Long Expansion - correct answer Commonly called the "snowflake" in Mitchell. It will be
your best friend. Long Expansion contains often repeated operations that will be used in
writing an estimate.
Magnuson - Moss Act - correct answer Manufacturer cannot void a warranty if
aftermarket parts are used as long as the aftermarket parts meet or exceed the
manufacturer's specifications.
Masking - correct answer Protecting an area from paint application. Typically masking is
a covered operation for most painting, but occasionally we will have to cover additional
masking.
NAGS - correct answer National Auto Glass Specifications
