WGU C985 Exam with Complete Solutions

A hospital researcher is interested in the association between patient satisfaction and hospital market share. The researcher hypothesizes that increased patient satisfaction will lead to an increase in hospital market share. Research Methods A longitudinal study of seven years will be conducted to assess the change in hospital market share over time. Urban hospitals from the United States that have more than 100 beds will be included in the analysis. The data set will include hospital characteristics and market characteristics. Administrative data will be obtained from the American Hospital Association's Annual Survey of Hospitals, the Area Health Resources File, and the Hospital Compare website. The variables included in the data set will control for other factors that may impact hospital patient satisfaction. Statistical significance will be set at α = 0.05 for the analysis. The results of the analysis will be of interest to hospital administrators and policy makers. Which component is missing from the research methods? - ANSWER-Analysis plan A large urban hospital has implemented a new patient registration system to reduce patient complaints, streamline the process, and make it easier to understand. The hospital had been monitoring patient wait times for registration prior to implementing this change. Which aspect of wait time was analyzed in the application of descriptive statistics applied for this scenario? - ANSWER-An average of wait times was analyzed. A surgical center is experiencing patient attrition. The center has received bad reviews online. One area of complaints is that the center is dirty in common areas. The center conducted a survey to ascertain what the major complaints were. The center has decided to outsource its maintenance in an effort to improve patient satisfaction scores. The median patient satisfaction scores were determined from the survey. How were descriptive statistics applied in this scenario? - ANSWER-To determine the 50th percentile of patient satisfaction scores An administrator at an established hospital decided to create a new data collection plan for the quality improvement initiative because the former plan was not acceptable. One concern with the old plan was with the timeliness of the data and with missing data elements associated with wait times and communication.