COPE Junior Health Scholars Exam with complete solutions

who is the CEO of COPE health solutions? - Answer- Allen Miller what hospital did COPE begin at? - Answer- Santa Monica hospital, CA who is the executive VP of COPE health solutions? - Answer- Dawn Hawkins-Johnson who is the VP of COPE health solutions? - Answer- Elizabeth Dubois who is the Swedish Seattle Program Manager? - Answer- Justin Park how many unexcused missed shifts are you allowed per rotation? - Answer- 0 Six hours before your scheduled shift, an emergency arises and you will not be able to perform your weekly participant duties. You must do which of the following? - Answer- Call the Charge Nurse of your department and Email your Department Coordinator what are the 3 ways of exiting the program? - Answer- graduation, withdrawal, dismissal what is important to know about ID badges? - Answer- -if you forget it, you are unable to attend shift -LOA greater than 2 weeks, must be returned -is property of the site and must be returned upon exit 48 hours before shift begins... - Answer- rescheduled shift 48 hours before shift begins... - Answer- excused missed shift after shift begins... - Answer- unexcused missed shift when can additional shifts be added? - Answer- after the calendar is finalized; wait for confirmation before attending shift what to do for ANY missed shift? - Answer- -call department 15 mins after shift has started -email Department Coordinator at least 24 hours prior with: reason, new shift date how many shifts are able to be rescheduled per rotation? - Answer- 3 (no more than 1 per month) how many excused missed shifts are allowed per rotation? - Answer- 2 (no more than 1 per month) what to do if your Health Scholar is not present? - Answer- 1. ask charge nurse if they have called in sick 2. wait 30 mins before moving to a previously trained floor/starter dept. (LOBBY AMBASSADOR/PATIENT EXPERIENCE AMBASSADOR) (clock out for these minutes) 3. if there are 2 JHS already shadowing, you cannot shift on that floor 4. proceed home 5. email department coordinator and inform them of the change to reschedule when is it appropriate to take a break? - Answer- two four hour shifts back to back (30 min break) when must a competency checklist be filled out? - Answer- every rotation what to do when done with Competency Checklist? - Answer- -scan copy to CORE -return to Department Binder when are Competency Checklists due? - Answer- end of week 2 of rotation how many mandatory meeting are there during each rotation? - Answer- 2 how many mandatory meetings can be missed before absence is a reason for suspension? - Answer- 1 what is the procedure for counseling sessions? - Answer- 1. violation reported in CORE 2. notification of suspension of shifts via email 3. scholar response within 2 days of suspension notice 4. counseling session within 2 weeks of notice when is a leave of absence necessary - Answer- when a Scholar will miss 14 consecutive days or longer (up to 110) (110-179 days requires retraining) how many days of absence can you take in your first rotation? - Answer- less than 30 what are examples of invalid reasons to take a LOA? - Answer- work/school-related reasons *including exams, participation in other curriculars what is the emergency pager number for Swedish? - Answer- what are the 5 key components of the US healthcare system? - Answer- payers, regulators, providers, consumers, community social determinants of health what are some examples of providers? - Answer- hospitals, clinics, long-term care facilities, physicians what individuals does medicare cover? - Answer- ages 65+ and disabled individuals what individuals does medicaid cover? - Answer- based on income If a Scholar's back is hurting the morning they wake up for their shift, so much so that they have difficulty getting out of bed, what should they do? - Answer- Cancel their shift by emailing their Department Coordinator, call the unit 15 minutes after the shift start time to inform the unit staff, and attend to back pain with health care professional input If a Scholar wants to publish an article, school paper, research poster, etc. with site or program data, what actions must they take? - Answer- Request written approval for data/logo use from the PM and the appropriate site department If a Scholar observes another Scholar taking a selfie with a patient, what should they do? - Answer- Remind the Scholar of CHS and site policies, ensure the picture is deleted from all folders in the phone, and then report the situation to the Charge Nurse and Program Manager If a Scholar receives a suspension email requesting dates/times they are available for a counseling session, how soon does the Scholar need to reply and how soon do they need to attend a counseling session? - Answer- 48 hours; 2 weeks definition of providers - Answer- people/organizations involved with the direct delivery of healthcare services what are the 2 examples of government payers? - Answer- medicare and medicaid what are the 2 examples of private payers? - Answer- PPO and HMO plans what is the ACA also known as? - Answer- ObamaCare Approx. how many uninsured americans are there in the US? - Answer- 47 million examples of goods provided by the healthcare system for consumers - Answer- education, screening, public health, medication what are some social determinants of health? - Answer- education, screening, public health, food, status, transportation, medication until what age does the ACA cover parent health policies? - Answer- age 26 describe the ACA - Answer- -eliminates health insurance discrimination based on pre-existing conditions -eliminated lifetime caps on health insurance what are the two types of regulators (+examples of each) - Answer- -policy (CMS, AMA) -compliance (accrediting agencies, NCQA what are the 11 HCAHPS measures? - Answer- -communication about pain -environment cleanliness -environment quietness -discharge information -nurse communication -physician communication -responsiveness of hospital staff -communications about medication -transition of care -overall hospital rating -likeliness to recommend What does HCAHPS stand for? - Answer- Hospital Consumer Assessment of Healthcare Providers and Systems what does AIDET stand for? - Answer- acknowledge, introduce, duration, explanation, thank you