Manager Certification Test –Questions and Answers

Table Touching means that the manager out cleaning tables. - Answer- False Team members must be restricted from any task that deals with food when exhibiting which of the following: - Answer- A Fever B Diarrhea C Sore throat D [Either A or C] E None of the above If the hold time of a food product is exceeded, what should you do with the food? Choose all that apply. - Answer- Discard it or Track as Waste After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This was the correct action for the manager to take. - Answer- False Which document do you consult to review notes from the previous shift for special events and orders? - Answer- Managers Log After arriving at the location, you check to X see how closing went the night before. When you open the reach-in cooler, you see the picture below. What error was made at closing? - Answer- All surfaces of the station were not properly cleaned Which of these choices should be performed (or considered) prior to filtering oil? Choose all that apply. - Answer- Fryers must be turned off before beginning the filtering process & The filter paper needs to be changed before filtering can begin Which of the following items would be considered waste? Choose all that apply. - Answer- • A chicken finger that fell off the plate and onto the counter. • An incorrectly made Big Zalad • Tomatoes that have mold growing on them • • Hot product being held at 135 degrees • A pan of Crinkle Fries that was dropped on the floor What tool is used to hold team members accountable for stocking their stations at the end of the shift? - Answer- Stock List A manager notices a team member with loose, long hair working in the back of house. The manager asks that the team member's hair be tied back into either pigtails or a ponytail. This was the correct action for the manager to take. - Answer- True Counting all petty cash including the safe and all tills, placing all cash drawers needed in the registers, verifying the deposit from the previous night and taking it to the bank are all considered what part of opening responsibilities? - Answer- Cash management You are informed after your RER inspection that some of the equipment in your back of house area had incorrect temperature readings. Which document on file will assist in you in proving evidence of your daily temperature checks? - Answer- Time/Temperature Log A guest calls the store to complain about items missing from their drive-thru order. During your phone conversation, you should do which of the following? - Answer- Empathize with the guest and offer a genuine apology In order to help maintain accuracy of product par levels, which of the following tasks should be completed and how often? - Answer- Conduct critical item inventory count three times a day Where can you find the recommended temperature range of a specific fryer? - Answer- Time/Temperature Log Which of the following is allowed to be worn while on the clock? - Answer- Plain wedding band If oil in the W2 Fryer is discarded, what should you do? - Answer- Rotate oil from W1 Fryer to W2 Fryer and add new oil in W1 Fryer Your team member shows up for work and is complaining of diarrhea and vomiting. What should you do? - Answer- Send them home In counting inventory, which description best describes this image? - Answer- 1/2 case of Zax Sauce Which of the following are reasons to complete a Positioning Chart prior to each shift? Choose all that apply. - Answer- • Allows manager to effectively place team members where they work best •Communicates expectations to each team member • Provides an easy reference for team members to identify what position they are assigned for their shift All of the following are characteristics of spent oil - Answer- Dark Burnt Metallic How often should the hood system be professionally cleaned? - Answer- Quarterly Value can be added to gift cards multiple times after the initial purchase. - Answer- False How many cashiers should be assigned to a cash drawer at any given time? - Answer- 1 Unless a different time is specified by the guest, an online order must be ready within how many minutes? - Answer- 10 minutes maximum from the time the order is placed A guest complains to you about an odd taste in the water coming from the Freestyle machine. What actions do you take to remedy the situation? - Answer- Check the nozzle What are some actions and duties that need to X be performed during closing to prepare the store for opening the next morning? - Answer- Wash, rinse, sanitize and air-dry tea urns and wraps As a best practice, how long should a pre- shift meeting last? - Answer- Less than 5 minutes Where should hood vents be initially sprayed off after removing them? - Answer- Мор sink The ideal operating temperature for the fry freezer is: - Answer- 0° - 10°F The store phone should be answered within how many rings? C 3 - Answer- C 3 Your cashier notifies you a guest is trying to pay for their order with a picture of a gift card on their mobile device. What is your appropriate response to the guest? - Answer- Acknowledge the guest and inform them about Zaxby's gift card policy How many times per day should the fryer oil be filtered? - Answer- 2