State Farm Auto Adjuster Certification

State Farm Auto Adjuster Certification ACV Ans- actual cash value After Market Parts Ans- Parts produced by a 3rd party for use on automobiles. Betterment Ans- An improvement made to and automobile that increases its value, rather than a repair that simply maintains its current value BL Ans- Blend Blend Ans- This operation is equal to half the RF time on a panel. Blend would be necessary if an adjacent panel required some paint so the color would match. If damage is within 18" of an adjacent panel then blend. Allow 36" if it is a metallic or gold paint, because the paints are hard to match. Bridge Ans- Bridging occurs between 2 surfaces painted at the same time. A good example would be seen between a molding and the panel Eventually the bridge will crack between the two and the integrity of the paint will deteriorate. Bridging is most often related to R&I. If a shoes does not strip a panel naked then bridging will most likely occur. CEG Ans- Collision Estimating Guide Collision Estimating Guide Ans- A reference for how much time the average mechanic or painter will require performing a specific task. Clean and Retape Ans- When an adhesive molding, nameplate, or emblem is removed and reinstalled. The painter must clean the glue off and apply a new coat. Clear Coat Ans- is used to seal in the color pigment on a panel. Most vehicles have two stage paint which is first coat color, second coat clear. Corrosion Protection Ans- This material is applied to the underside of a panel to prevent corrosion. This protection needs to be considered when when estimating damage repair. Deductible Ans- An amount, stated on the policy , for which the policy holder is responsible. Deductibles are assessed on a per incident basis. Depreciation Ans- The decrease in the market value of a vehicle over time. The amount of yearly depreciation is affected by variables including car condition, resale market supply and demand, and reputation of the manufacturer and or model. DOL Ans- Date of Loss Date of Loss Ans- The date when the damage occurred. EFS Ans- Estimator Fact Sheet Estimator Fact Sheet Ans- the fact sheet is accompanied with each claim. Before evaluating the damage you will need to verify all information on the efs. It will have important information such as the deductible, VIN, and date of loss. Flex Additive Ans- This is added to the paint when applying it to a plastic part. Plastic parts will bend slightly with wind and the paint must be flexible to prevent cracking. HSLA Ans- High Strength Low Alloy High Strength Low Alloy Ans- A high strength, light weight metal commonly used for hoods on some pickups and cars. HLSA requires more heat and is difficult to repair. Indemnify Ans- An insurance company is responsible to return their policy holder to Pre-Loss conditions. LKQ Ans- Like Kind and Quality Like Kind and Quality Ans- Used parts of similar quality to those they are replacing. These will most likely be used when it is difficult or impossible to get new OEM parts. Long Expansion Ans- Commonly called the "snowflake" in Mitchell. It will be your best friend. Long Expansion contains often repeated operations that will be used in writing an estimate. Magnuson - Moss Act Ans- Manufacturer cannot void a warranty if aftermarket parts are used as long as the aftermarket parts meet or exceed the manufacturer's specifications. Masking Ans- Protecting an area from paint application. Typically masking is a covered operation for most painting, but occasionally we will have to cover additional masking. NAGS Ans- National Auto Glass Specifications National Auto Glass Specifications Ans- Aftermarket glass, gennerally heavily discounted and usually cheaper than OEM glass. OTH Ans- Other than Hail Other than hail Ans- This is when damage on the vehicle is obviously not caused by hail.. It is important to remember. Hail will not scratch paint. Overlap Ans- Overlap pertaining to estimatics occurs when two adjacent panels will share common procedures such as masking for prep. An example of overlap would be a hood and fender panel requiring refinishing. The hood would be the first major panel on the estimate and the fender would follow with a 0.4 deduction to account or the overlap time The 0.4 hr accounts for prep and masking which is removed from the operation of refinishing because the panels are adjacent. It is important to understand overlap because the estimatic software will remove overlap as the estimate is being created. P-Pages Ans- Procedure Pages Procedure Pages Ans- Where you would find what is included in a R&R operation. Panel Ans- Refers to an exterior panel, such as a hood or fender. It could be plastic, fiberglass, or metal. Paint code Ans- Found on the firewall or inside the drivers side door. This defines the manufactured paint color. Important for distinguishing between two and three stage paints. PCP's Ans- Prevailing Competitive Prices Prevailing Competitive Prices Ans- Prices charged by not less than a majority of the repair market. PCP's are used to develop the practices when determining prices for body, mechanical and refinishing labor hour wages. PDR Ans- Paint less Dent Repair Paintless Dent Repair Ans- Some hail dents can be removed with this technique if access is availablr and the dent is small. This is possible bcause hail will not scratch paint. policy holder Ans- one who owns the insurance policy Practices Ans- Guideline set up that has averaged rates, supply costs, and contact numbers for that particular region. Pre loss condition Ans- Condition in which the vehicle was in just prior to the loss. RF Ans- Refinish Refinish Ans- A fancy way to say paint the panel. It includes all operations required to refinish the panel. Such as finish sanding, priming, and spraying. Rope Ans- Roping is done to pull back a rubber reveal molding around a windshield or back glass. Long Expansion item. RP Ans- Repair Repair Ans- When a part can be fixed we must use the RP opertaion. This iperation will always require you to input an hour estimate based upon your judgement. The repair process can include operations such as hammering, pulling, grinding, filling, and rough sanding. R&I Ans- Remove and Install Remove and Install Ans- Remove identified par then reinstall the same part. Ex: To repair the left fender, we must first R&I the parking lamp and the side molding. R&R Ans- remove and replace Remove and Replace Ans- Remove the identified part and replace it with a new part. Salvage Ans- A vehicles value if sold is is at a salvage auction. Smount is determined by a salvage vendor. Subrogation Ans- This is when a third party pays for damages then pursues another party to reimburse for damages. Supplement Ans- Estimate are not exact. Some damage may be hidden or part price differences may result in additional payment. The goal is to keep the supplements to a minimum.q Three Stage Paint Ans- A paint job is first coat color, second coat possible a tinted clear, and third coat clear. Ex Pearl white. TLSR Ans- Total Loss Summary Report Total Loss Summary Report Ans- Estimator would be responsible to fill out this report in Mitchell if the vehicle is considered a total loss. Two Tone Ans- When the paint is done in two different colors and the painter will need to use both colors during repair then we will need to add a two tone operation in the estimate. The operation two tone basically pays for the painter to clean his equipment between colors. VIN Ans- Vehicle Identification Number Vehicle Identification Number Ans- A 17 digit identification code which is needed for Mitchell to decode make and model of a vehicle. Hinge/lock/pillars Ans