Six Sigma Black Belt Study Guide

What's Contained on the Charter? - Answer- Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule What are the Three Pillars of PE? - Answer- Lean, DMAIIC, DMADV What is used to set Specification Limits? - Answer- Customer requirements What is the difference between an Activity Flowchart and a Deployment Flowchart? - Answer- Activity Flowchart: displays complexity & decision points in a process done by 1 person. Deployment Flowchart: highlights handoff areas in processes between people or functions. Clarifies roles and dependencies. Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or deliverables from each phase. - Answer- Define: Business case/problem to be addressed and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm with data, Improve/Innovate: Develop & implement solutions, Control: Maintain the gains by standardizing processes for on-going improvement. What is Market Segmentation? - Answer- Marketing strategy that divides broad target market into subsets that have common needs and priorities. What's the difference between proactive and reactive VOC? - Answer- Reactive: Information comes to you whether you take it or not (complaints, returns). Proactive: Self-initiated to gather information (market research, customer interviews, surveys). CTQ's are derived from what? - Answer- Customer specifications/requirements used to create a CTQ tree to translate broad requirements into specific requirements. VOC. What's a Stakeholder's Analysis? - Answer- Identification of individuals/groups that affect or are affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them. What's the difference between a SIPOC and a Process Flow Map? - Answer- A SIPOC is high level process map which takes suppliers, inputs, outputs, and customers into account. A Process Flow Map is detailed flow diagram of the process that drills further detail. What's an Affinity Diagram? - Answer- A tool that gathers large amounts of language dat