MNG2601 MOCK TEST AND ANSWERS 2023

MOCK THE TEST ASSESSMENT ____ is the process of taking corrective action to find a solution, while _____ is a process of selecting an alternative course of action that will solve a problem. A. Control; decision-making B. Decision-making; control C. Problem-solving; decision-making D. Decision-making; problem-solving The focus of _____ plans is broad, while _____ plans are narrowly focused. A. strategic; operational B. operational; tactical C. tactical; strategic D. tactical; operational Which one of the following is an example of operational control? ? A. PERT B. Quality control C. Performance management D. Enterprise resource planning Valence refers to _____. A. the desirability of various work outcomes to a worker B. adding a greater variety of tasks to a worker’s existing job C. adding additional responsibilities, previously done by that worker’s supervisor D. the extent to which a worker performs the job in its entirety leading to high job satisfaction Which of the information systems are categorised as management information systems? (Multiple correct) A. Executive information B. Process control C. Expert information system D. Information reporting E. Office automation F. Decision support system The strategic goals of organisations will often focus on areas such as _____, which are also the focus areas of the balanced scorecard. A. finance, customers, internal processes, technology and learning and innovation B. finance, customers, external processes, technology and learning and innovation C. finance, customers, internal processes and learning and innovation D. finance, customers, external processes and learning and innovation One of the benefits of planning is that it _____. A. leads to organisational structure B. will improve the morale of employees C. leads to a participatory work environment D. will decrease the chances of deviations occurring Which one of the following is associated with the interpersonal role of management? A. Monitor B. Leader C. Negotiator D. Spokesperson Which one of the following concepts is not related to personality and work? A. Self-monitoring lOMoARcPSD| B. Self-efficacy C. Locus of control D. Self-fulfilment The three components of attitude are _____, _____ and _____. A. behavioural; ability; affective B. affective; cognitive; evaluation C. cognitive; ability; behavioural D. cognitive; affective; behavioural “Managers group activities together, establish authority, allocate resources and delegate tasks.” This sentence best describes the managerial function of _____. A. leading B. controlling C. organising D. planning A(n) _____ information system enables managers to make routine decisions that control physical processes. A. process control B. transaction processing C. office automation D. manufacturing Reset Selection Task identity _____. ? A. refers to the control a worker has over decision-making B. is the desirability of various work outcomes to a worker C. is adding a greater variety of tasks to a worker’s existing job D. is the extent to which a worker performs the job in its entirety leading to high job satisfaction The MARS model of individual behaviour consists of four factors, namely, motivation, _____, _____, and _____. A. action; recognition; security B. ability; role perception; situational factors C. affection; recognition; self-monitoring D. action; role perception; self-efficacy Job _____ involves increasing the scope of an employee’s job. ? A. empowerment B. enlargement C. enrichment D. rotation Which one of the following decision-making tools combines the objective quantity approach with some subjectivity? A. Pay-off matrix B. Cost-benefit analysis C. Keper-Fourie method D. Break-even analysis The _____ is not an example of a force that increases the competition within a particular market environment. A. threat of a new competitor entering the market B. threat of substitute products and services C. threat of a new intermediary entering the market D. bargaining power of consumers and suppliers Downloaded by Thomas Mboya () lOMoARcPSD| Which one of the following is not a step in the control process? A. Evaluating deviations B. Taking corrective action C. Measuring actual performance D. Evaluating various courses of action If a control system has the characteristics of _____ and _____, it is a control system that accommodates change and is able to give a goal-oriented and precise picture of the situation. A. flexibility; accuracy B. timeliness; flexibility C. accuracy; unnecessary complexity D. unnecessary complexity; timeliness Job enlargement is _____. A. the desirability of various work outcomes to a worker B. adding a greater variety of tasks to a worker’s existing job C. adding additional responsibilities, previously done by that worker’s supervisor D. the extent to which a worker performs the job in its entirety leading to high job satisfaction Which of the information systems are categorised as operations information systems? (Multiple correct) A. Executive information B. Process control C. Expert information system D. Information reporting E. Office automation F. Decision support system _____ is achieved by reducing the number of employees in various departments. A. Delegating B. Downsizing C. Delayering D. Dividing work Conformity, as a value in Schwartz’s value circumflex, refers to the _____. A. preservation and enhancement of the welfare of people with whom one is in frequent personal contact B. restraints on actions, inclinations and impulses likely to upset or harm others C. respect, commitment and acceptance of the customs and ideas that traditional culture provides D. understanding, appreciation, tolerance and protection for the welfare of all people and nature Monitors, keyboards and mouses are examples of _____ resources, while the program to compile reports and graphical illustrations are examples of _____ resources. ? A. hardware; software B. physical; hardware C. hardware; physical D. software; physical Strategic control _____. A. anticipates and prevents possible problems regarding any of the resources that the organisation feeds into the system B. is the action taken during the transformation of resources into products and services to ensure that the organisation meets the quality standards for the products they produce or the services they render C. focuses on the outputs of the transformation process and involves actions taken to fix a faulty output D. entails a study of an organisation's effectiveness, productivity and management effectiveness A top manager is responsible for _____. A. long-term planning and implementing strategies Downloaded by Thomas Mboya () lOMoARcPSD| B. determining the vision, mission, goals and strategies of the organisation C. implementing the policies, plans and strategies developed by top management D. planning, organising, leading and controlling his division or department Which of the activities listed below would typically fall within the responsibilities of marketing management? (Multiple correct) A. Position the organisation in relation to its competitors. B. Ensure that the organisation is profitable. C. Decide on the design and packaging, price and promotion of products and services. D. Transform raw materials into final products and services. E. Develop new products and improve current product lines. F. Decide on appropriate schedules for distribution. Consider the following conversation between two colleagues and answer the question: Chelsea: Hi, Kelvin. A colleague told me that different needs are predominant in different people. Can you please give me an example of such a need – according to the acquired needs model? Kelvin: Hi Chelsea. The need for (i)____ is such an example. Chelsea: And what about “recognition”? Isn’t that also a motivating factor according to the acquired needs model? Kelvin: Not according to the acquired needs model! However, it is a motivator according to the (ii)_____, and just like the acquired needs model, it is a (iii)_____ of motivation. Fill in the blanks by choosing the correct option provided below: ? A. (i) achievement; (ii) two-factor theory; (iii) content theory B. (i) power; (ii) expectancy theory; (iii) content theory C. (i) relatedness; (ii) ERG theory; (iii) process theory D. (i) affiliation; (ii) two-factor theory; (iii) process theory The nominal group technique is a _____. A. technique used to stimulate creative or imaginative solutions to organisational problems B. structured group decision-making technique where group members are all physically present, but members operate independently C. decision-making technique that does not require the physical presence of the participants D. generic term that refers to various kinds of computer-supported group decision-making systems According to Maslow’s hierarchy of needs, _____ needs is an example of a higher order need, while _____ is an example of a lower order need. A. affiliation; security B. esteem; self-actualisation C. self-actualisation; affiliation D. physiological; security Reset Selection Systems _____ involves monitoring, evaluating and modifying or enhancing a system once it is implemented. A. design B. analysis C. investigation D. maintenance Reset Selection According to Herzberg’s two factor theory, _____ is an example of a motivator factor, while _____ is an example of a hygiene factor. A. recognition; work itself B. responsibility; salary C. salary; organisational policy D. work itself; responsibility Which one of the following equations can be used to determine performance of employees? A. Opportunity x Ability = Performance Downloaded by Thomas Mboya () lOMoARcPSD| B. Motivation x Willingness x Ability = Performance C. Motivation x Ability x Opportunity = Performance D. Motivation x Opportunity x Willingness = Performance Reset Selection Control, as a management function, complements _____ because it shows when deviations occur. A. planning B. leading C. organising D. goal setting Which of the activities listed below would typically fall within the responsibilities of the research and development function? A. Manage the cash flow of the organisation. B. Transform raw materials into final products and services. C. Develop new products and improve current product lines. D. Decide on appropriate schedules for suppliers to deliver goods. A(n)_____ information system provides management and end-users with the information reports needed for decision-making; while _____ systems provide managers with interactive information support during the decision-making process. A. informational reporting; operations information B. operations information; information reporting C. information reporting; decision support D. decision support; information reporting Which one of the following is not a barrier to effective planning? ? A. Managers not being creative and lacking intuition B. Managers finding planning too time consuming C. Managers being resistant to change D. Environmental complexity and volatility Identify the incorrect statement regarding delegation. A. Delegation is the process through which managers assign a portion of their total workload to others. B. Managers assign a portion of their workload to an employee, who then has the authority to deploy the necessary resources in order to complete the delegated task. C. A manager delegates authority and accountability to a subordinate, who is then responsible for the completion of a job. D. Delegation is important for organisations as it promotes succession planning. One example of _____ is _____ which _____. A. the Big Five personality dimensions; agreeableness; states that such a person gets along easily with people and is generally trustworthy B. the concept of personality; locus of control; refers to an individual’s level of sensitivity in expressing the behaviour of others C. the Myers-Briggs Type Indicator; Sensing(s) – Intuition (N); is a scale concerning the lifestyle of a particular individual D. emotional intelligence; emotional alchemy; involves knowledge and understanding of one’s own emotions and how they function Single-use plans are examples of _____ plans. A. individual B. long-term C. tactical D. operational