ServiceNow Certified System
Administrator Exam 2022 summer
Global Text Search
- Displayed on the banner frame. In the top right hand corner. Brings back all records
related to a specific term as entered by the user.
- Search multiple record types from a single search field.
Application Navigator > Filter navigator
- Quickly sort through applications and modules within application navigator.
- Used to navigate quickly to applications and modules.
- Can filter Favorites
- Can access directly to table
*** Các applications và modules được hiển thị dựa theo role của user đang login.
Application Navigator > History Tab
- Tracked: Lists, records, homepages.
- Not tracked: UI Pages, non-standard interfaces.
- Default 30 (sys_properties.list > glide.ui.nav.history_length)
Impersonate User
(ADMIN ONLY) Allows the admin to switch user views without logging out
*** For testing and visibility
Saving forms (Submit, Update, Save, Insert, Insert & Stay)
- Submit: Save changes on new form and return to previous page.
- Update: Save changes on existing record and return to previous page
- Save: Saves changes without leaving page
- Insert: Saves new record to database instead of updating current item
- Insert & Stay: Saves new record to database instead of updating and stays on page
UI16
- Switch: (ADMIN ONLY) Gear icon > Switch to UI16
- Differences UI15:
+ Banner frame comparison
+ Application navigator
+ Favorites tab / Edge (removed)
+ System settings / Split Layout (removed)
+ Basic configuration (banner size, color scheme, ...) and company logo
- Configuration:
+ Page header caption / Browser tab title
+ Banner image
+ System timezone. Date time format
, + Text / Background / Border color
+ Base theme
List Context Menus
Right-click menus that provide 3 levels of controls which are:
1. List Title (List Context Menu)
2. List Column Header (Column Context Menu)
3. List Row (Record Context Menu)
List Filters
Three components that make up a filter condition include:
+ Field
+ Operator
+ Value
Users / Groups / Roles
- User: (sys_user)
- Group: (sys_user_group) Set of users who share a common purpose, offering an easy
way to refer to those users collectively.
- Role:
+ are a collection of permissions that are used to Grant access and Assign Security.
+ a persona that is assigned to a group or a single user; A user can be assigned more
than one. May contain other ones. It's an organizational element. Used to grant access
to applications. Inherits all permissions of any others it includes.
*** Assign role to group rather than assign role to user.
Form Design
- Form Context Menu > Configure > Form Design.
- Create new or change existing form views.
How to add more fields to a form ?
Form Design / Form Layout
Personalize List Columns
- AKA Slush Bucket.
- To show or hide fields on a view, as well as change the list column order for the
current logged-in user.
Task
- A task is any record that can be assigned or completed by a user in ServiceNow
- A task record is created from a table that extends the Task [task] table
- Work is performed upon a task and it is eventually moved to a closed state.
- Tasks are created by users who are requesting the task to be performed, and are then
updated as the task moves along a workflow.
- Tasks can be assigned to specific users or user groups.
Administrator Exam 2022 summer
Global Text Search
- Displayed on the banner frame. In the top right hand corner. Brings back all records
related to a specific term as entered by the user.
- Search multiple record types from a single search field.
Application Navigator > Filter navigator
- Quickly sort through applications and modules within application navigator.
- Used to navigate quickly to applications and modules.
- Can filter Favorites
- Can access directly to table
*** Các applications và modules được hiển thị dựa theo role của user đang login.
Application Navigator > History Tab
- Tracked: Lists, records, homepages.
- Not tracked: UI Pages, non-standard interfaces.
- Default 30 (sys_properties.list > glide.ui.nav.history_length)
Impersonate User
(ADMIN ONLY) Allows the admin to switch user views without logging out
*** For testing and visibility
Saving forms (Submit, Update, Save, Insert, Insert & Stay)
- Submit: Save changes on new form and return to previous page.
- Update: Save changes on existing record and return to previous page
- Save: Saves changes without leaving page
- Insert: Saves new record to database instead of updating current item
- Insert & Stay: Saves new record to database instead of updating and stays on page
UI16
- Switch: (ADMIN ONLY) Gear icon > Switch to UI16
- Differences UI15:
+ Banner frame comparison
+ Application navigator
+ Favorites tab / Edge (removed)
+ System settings / Split Layout (removed)
+ Basic configuration (banner size, color scheme, ...) and company logo
- Configuration:
+ Page header caption / Browser tab title
+ Banner image
+ System timezone. Date time format
, + Text / Background / Border color
+ Base theme
List Context Menus
Right-click menus that provide 3 levels of controls which are:
1. List Title (List Context Menu)
2. List Column Header (Column Context Menu)
3. List Row (Record Context Menu)
List Filters
Three components that make up a filter condition include:
+ Field
+ Operator
+ Value
Users / Groups / Roles
- User: (sys_user)
- Group: (sys_user_group) Set of users who share a common purpose, offering an easy
way to refer to those users collectively.
- Role:
+ are a collection of permissions that are used to Grant access and Assign Security.
+ a persona that is assigned to a group or a single user; A user can be assigned more
than one. May contain other ones. It's an organizational element. Used to grant access
to applications. Inherits all permissions of any others it includes.
*** Assign role to group rather than assign role to user.
Form Design
- Form Context Menu > Configure > Form Design.
- Create new or change existing form views.
How to add more fields to a form ?
Form Design / Form Layout
Personalize List Columns
- AKA Slush Bucket.
- To show or hide fields on a view, as well as change the list column order for the
current logged-in user.
Task
- A task is any record that can be assigned or completed by a user in ServiceNow
- A task record is created from a table that extends the Task [task] table
- Work is performed upon a task and it is eventually moved to a closed state.
- Tasks are created by users who are requesting the task to be performed, and are then
updated as the task moves along a workflow.
- Tasks can be assigned to specific users or user groups.
