CMAA Scheduling with answers

Purpose of a matrix Indicate when the provider is not able to see patients A patient requests a follow up visit for an unavailable time slot, you should? Schedule an appointment closest to the required time 00:52 01:34 Before scheduling a patient for surgery, the CMAA must verify which of the following? Completion of any pre-surgery laboratory results What is the primary reason for a CMAA to document "no shows" and cancellations with less than 24 hour notice? To maintain scheduling integrity Who is responsible for obtaining pre-authorization for in-patient hospitalizations? The provider or his/her designee who is admitting the patient Several patients cancel their appointments for the day;what is the first action the CMAA should take? Contact the patients who are on the waiting list A patient is hesitant to provide health information and returns an incomplete patient registration form;which of the following is appropriate action for the CMAA to take? Assure the patient that all their information is kept confidential Where should a CMAA document patient cancellations In the progress notes. In the patient chart Which of the following is mist likely the result in adequate patient flow? Wave scheduling A patient presents to the office with flu like symptoms;which of the following actions should the CMAA take first? Ask for demographic information A CMAA is rescheduling an appointment for a patient who has a history of cancelling his appointments. She/he notices that all the cancellations are not listed in the patient's chart. What should the assistant do? Amend the chart noting all cancellations Which if the following is the most effective way for a CMAA to reduce the number of "no-show" appointments? Call patients 1-2 days before the scheduled appintment 00:00 01:34 Which of the following actions should a CMAA do during the check-out procedure of a patient? Schedule a follow-up appointment What is the best way for a CMAA to greet an established patient when arriving for an appinment? "Good afternoon, Mr. Smith" Which of the following should a CMAA explain to new patient prior to an initial visit? The procedure to cancel an appointment What action should a CMAA take of a patient calls the office complaining of chest pain? Tell the patient to hand up and call 911 or EMS immediately When a patient needs to have a diagnostic test at a hospital, what action should the CMAA take? Schedule the test with the hospital A type of scheduling practice known as _______ is when a small group of pa to end are chedule at intervals throughout the hour. Modified wave scheduling A provider is running 30 minutes behind schedule because of an early morning emergency, which of the following actions should the CMAA take to maintain effective scheduling? Inform patients who are waiting that an emergency had caused a delay in the physician arrival and they can wait or reschedule