C215 WGU Operations Mgmt- Post Exam correctly answered 2023

C215 WGU Operations Mgmt- Post Exam correctly answered 2023 Demand-Based Options - correct answer includes two reactive options and one proactive option Reactive option - correct answer the operations department uses inventories and back orders to react to demand fluctuations Proactive option - correct answer marketing tries to shift the demand patterns to minimize demand fluctuations Capacity-Based Options - correct answer changes output capacity to meet demand finished goods inventory - correct answer used to absorb demand fluctuations; allows your company to develop a stable work environment Shifting demand - correct answer proactive marketing approach to leveling demand in which your company tries to change consumer buying patterns by offering incentives level aggregate plan - correct answer maintains a constant workforce and produces the same amount of product in each time period of the plan The level plan is often used with make-to-stock products such as... - correct answer stereos, kitchen appliances, and hardware To calculate the number of employees needed... - correct answer divide the number of units needed per month by the monthly output per employee chase aggregate plan - correct answer produces exactly what is needed to satisfy demand during each period This may be a better option when a company produces make-to-order products such as custom cabinets, special-purpose equipment, one-of-a-kind items, or highly perishable products - correct answer chase aggregate plan hybrid aggregate plan - correct answer uses a combination of options. With this plan, your company might maintain a stable workforce supplemented by an inventory buildup and some overtime production to meet demand. Sales and operations planning - correct answer integrates the medium-range functional plans developed by marketing, operations, engineering, and finance aggregate plan - correct answer Includes the budgeted levels of finished products, inventory, backlogs, workforce size, and aggregate production rate needed to support the marketing plan Also called production plan - correct answer Aggregate plan Supports marketing plan - correct answer Aggregate plan master production schedule - correct answer The anticipated production schedule for the company expressed in specific configurations, quantities, and dates point of departure - correct answer the percentage of normal capacity your company is currently operating at Duration of the change - correct answer the length of time you expect to need the different level of capacity Steps to Develop an Aggregate Plan - correct answer Step 1 Identify the type of aggregate plan Step 2 Based on the aggregate plan, determine the aggregate production rate. Step 3 Calculate the size of the workforce. Step 4 Test the aggregate plan. Step 5 Evaluate the plan's performance Psychological criteria - correct answer a subjective definition that focuses on the judgmental evaluation of what constitutes product or service quality support services - correct answer how the quality of a product or service is judged Value for price paid - correct answer a definition of quality that consumers often use for product or service usefulness Conformance to specifications - correct answer measures how well the product or service meets the targets and tolerances determined by its designers Fitness for use - correct answer focuses on how well the product performs its intended function or use continuous improvement - correct answer A philosophy of never-ending improvement. benchmarking - correct answer Studying the business practices of other companies for purposes of comparison. plan-do-study-act (PDSA) cycle - correct answer describes the activities a company needs to perform in order to incorporate continuous improvement in its operation external customers - correct answer those that purchase the company's goods and services internal customers - correct answer employees of the organization who receive goods or services from others in the company quality circle - correct answer A team of volunteer production employees and their supervisors who meet regularly to solve quality problems. fishbone diagrams - correct answer cause and effect diagrams cause and effect diagrams - correct answer A chart that identifies potential causes of particular quality problems. flowchart - correct answer a schematic diagram of the sequence of steps involved in an operation or process. It provides a visual tool that is easy to use and understand checkists - correct answer a list of common defects and the number of observed occurrences of these defects control chart - correct answer used to evaluate whether a process is operating within expectations relative to some measured value such as weight, width, or volume scatter diagram - correct answer graphs that show how two variables are related to one another. What diagram? as production speed increases, so does the number of defects. - correct answer Scatter diagram