SHRM Learning System Practice Exam with Certified Solutions

As part of the strategic planning process, a manufacturing organization outlines plans to expand its product line over a five-year period. To support the organization's strategic planning process, what type of plan should the training department use to present product knowledge training to customer service agents? Answers Strategic Internal Tactical Actionable test Which of the following is the primary goal of HR analytics in organizations? Answers Track HR policies and procedures. Measure the impact of HR on organizational outcomes. Identify under performing functions. Improve human capital decisions. test Which is a measure of internal processes in the balanced scorecard framework? Answers Utilization of capital Operational effectiveness Profit and loss Employee capabilities test What is most useful for attracting high-fit managerial or executive candidates when using erecruiting? Answers A simple, universal interface that allows the candidate to see all listings at once without filters Information about the company culture, including a realistic job preview The top salary and benefits package for each position Statistical information about the proportion of candidates who are successful on the job test Which is an effective method for preventing salary compression? Answers Limit salary increases for employees at the top of salary ranges. Develop annual budgets and policies that limit annual salary increases. Develop large recruiting pools. Encourage promotions from within the company. test Companies that assign managers to foreign locations from headquarters follow what kind of international staffing policy? Answers Polycentric Ethnocentric Geocentric Regiocentric To avoid potential retaliation claims, which documents should be kept in a confidential file rather than in an employee's personnel file? Answers Disciplinary reports Employee grievances Compensation history Employment contract An international company that grows and harvests tea from locations throughout Asia is reviewing its corporate strategy. As part of the strategy, the company provides incentives to farmers to encourage responsible harvesting of tea leaves, minimizing the impact of the harvest on local villages. These incentives are embedded in what area of the corporate strategy? Answers Profitability Sustainability Productivity Usability When might a company prefer to use alternative dispute resolution as a means to address employee relations issues? Answers When the company has not established a budget line item for attorney fees When there is no union contract with a mutually agreed upon grievance procedure When the company wishes to resolve issues in a less contentious way than is typical of addressing complaints through the legal system When the company has too few employees to be covered by employment discrimination laws The HR director notices a trend of companies partnering with a not-for-profit organization. Which type of risk could the company avoid by aligning with the charity? Answers Legal Financial Operational Strategic How might differing viewpoints, resulting from workplace diversity, impact group and organizational decision making? Answers By leading to faster decisions By increasing conflict, but leading to higher quality decisions By decreasing the likelihood of participants accepting the group's decision By leading to participants being dissatisfied with the decision-making process