SHRM Learning System Practice Exam with Certified Solutions

As part of the strategic planning process, a manufacturing organization outlines plans to expand its product line over a five-year period. To support the organization's strategic planning process, what type of plan should the training department use to present product knowledge training to customer service agents? Answers Strategic Internal Tactical Actionable test Which of the following is the primary goal of HR analytics in organizations? Answers Track HR policies and procedures. Measure the impact of HR on organizational outcomes. Identify under performing functions. Improve human capital decisions. test Which is a measure of internal processes in the balanced scorecard framework? Answers Utilization of capital Operational effectiveness Profit and loss Employee capabilities test What is most useful for attracting high-fit managerial or executive candidates when using erecruiting? Answers A simple, universal interface that allows the candidate to see all listings at once without filters Information about the company culture, including a realistic job preview The top salary and benefits package for each position Statistical information about the proportion of candidates who are successful on the job test Which is an effective method for preventing salary compression? Answers Limit salary increases for employees at the top of salary ranges. Develop annual budgets and policies that limit annual salary increases. Develop large recruiting pools. Encourage promotions from within the company. test Companies that assign managers to foreign locations from headquarters follow what kind of international staffing policy? Answers Polycentric Ethnocentric Geocentric Regiocentric To avoid potential retaliation claims, which documents should be kept in a confidential file rather than in an employee's personnel file? Answers Disciplinary reports Employee grievances Compensation history Employment contract An international company that grows and harvests tea from locations throughout Asia is reviewing its corporate strategy. As part of the strategy, the company provides incentives to farmers to encourage responsible harvesting of tea leaves, minimizing the impact of the harvest on local villages. These incentives are embedded in what area of the corporate strategy? Answers Profitability Sustainability Productivity Usability When might a company prefer to use alternative dispute resolution as a means to address employee relations issues? Answers When the company has not established a budget line item for attorney fees When there is no union contract with a mutually agreed upon grievance procedure When the company wishes to resolve issues in a less contentious way than is typical of addressing complaints through the legal system When the company has too few employees to be covered by employment discrimination laws The HR director notices a trend of companies partnering with a not-for-profit organization. Which type of risk could the company avoid by aligning with the charity? Answers Legal Financial Operational Strategic How might differing viewpoints, resulting from workplace diversity, impact group and organizational decision making? Answers By leading to faster decisions By increasing conflict, but leading to higher quality decisions By decreasing the likelihood of participants accepting the group's decision By leading to participants being dissatisfied with the decision-making process What is a characteristic of a low-context culture? Answers Words are few and there are long pauses. Time is flexible. Others are blamed for failure. The end product is the most important. Which metric would be most useful for measuring the success of a change management program for an HR management system implementation? Answers Training completion Engagement score Business adoption Budget achievement What is the first step in the workforce planning process? Answers Analyze the available labor supply. Identify the strategic staffing goals. Forecast the organization's demand for labor. Identify the business strategy. Which search strategy is an HR manager most likely to request from a professional recruitment firm contracted to source a candidate for a mid-level managerial position? Answers Retained Delimited Contingent Engaged Which characteristic of the Health Insurance Portability and Accountability Act of 1996 should an HR manager focus on if given a limited amount of time to discuss how it impacts employees? Answers Requires certificates of creditable coverage upon request at a cost of $10 or less. Preserves states' rights to regulate health insurance and set state-specific protections. Prevents indexed premiums based on health-status related factors. Limits exclusions for pre-existing medical conditions in health insurance coverage. What conflict management technique is the most appropriate when maintaining a good long-term relationship is very important? Answers Compromising Avoiding Accommodating Collaborating Which is a common unintended consequence of implementing an employee self-service portal? Answers Increased HR operational costs Decreased employee satisfaction Decreased time spent on strategic issues Increased complexity of IT systems What factor would be considered an HR organizational strength in a strengths, weaknesses, opportunities and threats analysis? Answers Market position Global expansion Intellectual capital Technological advances Which represents areas of focus in a bureaucratic organizational culture? Answers Internal focus and support of a methodical approach to doing business by reinforcing the values of tradition Involvement and participation by the organization's members on rapidly changing external factors Sales growth and market share with a clear vision of the organization's purpose and goals External environment through flexibility and change to meet customer needs Organizations are most likely to utilize external vendors and consultants for which activity? Answers Establishing a learning management system Conducting an organizational needs assessment Designing a management development program Establishing an on-the-job training program Which employee recognition practice best fulfills an employee's need for self-actualization under Maslow's hierarchy of needs? Answers Job-specific training Peer-to-peer recognition programs Compensation and benefits Career development opportunities Which HR structural model should be developed to enable a global company's HR business partners to provide specialized HR expertise? Answers Develop HR service teams that can provide seamless support and deliver integrated services to various business functions. Outsource most of the HR activities to a specialized vendor or develop an in-house shared services team to provide support. Establish a corporate HR strategy team that guides the HR Business Partners on which aspect of HR needs to be done at the business function level. Use corporate centers of excellence to complement the use of decentralized generalists by giving them a source of expert help. Which principle of international labor is a global organization following by eliminating child labor in its worldwide factories? Answers Core labor standards International framework agreement Decent work agenda Forced labor convention An organization with a horizontal integration growth strategy is pursuing global acquisitions. For which training topic should HR develop programs to support this effort? Answers Communication skills Creativity and innovation Shared culture Management development At which step in the development of an organization's corporate social responsibility (CSR) program is HR representation most critical? Answers Establishing the mission, vision, and values Developing the CSR strategy Responding to reports of violations of corporate standards of conduct Conducting orientation and training Which is the best example of noise during the communication process? Answers Attempting to understand the technical jargon contained in a colleague's memo Failing to carefully read an important message due to a high volume of emails Communicating gaps in benefits knowledge to an associate Using video conferencing instead of a conference call when meeting with a client Which is a key benefit of effective knowledge retention and management strategies? Answers Improved person-job fit Lower training costs Reduced attrition rates Increased employee engagement Which environmental factor is the most consistent throughout a global organization? Answers Technological Political Social Economical Which is an example of an intangible reward provided as part of a total rewards compensation philosophy? Answers Paid time off Workplace autonomy Employee training Equity award According to the balanced scorecard approach, which key performance indicator falls under the internal business processes area? Answers Mystery shopper score of 80% for the branch ISO 9001 certification by year-end Appropriate certification of all the staff in wealth management by midyear Increase in profit of 10% by year-end