WGU C724 Information Systems Management Unit 2 Test COMPLETE SOLUTION

WGU C724 Information Systems Management Unit 2 Test COMPLETE SOLUTION 1. Information Systems: WHAT accepts data as input? a.) Information b.) People c.) Information Systems 2. EIS: There are different types of information systems based on the different levels of hierarchy in an organization. Which one helps senior executives analyze information and come up with alternate actions and business strategies? a.) DSS b.) EIS c.) MIS d.) TPS 3. MIS: There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps managers manage their departments more efficiently? a.) DSS b.) EIS c.) MIS d.) TPS 4. DSS: There are different types of information systems based on the different levels of hierarchy in an organization. Which system helps support business decision-making activities by manipulating and building upon the information from the systems below it in the hierarchy? a.) DSS b.) EIS c.) TPS d.) MIS 5. Technology: Businesses face difficult decisions regarding their hardware needs. Constant changes in WHAT can lead to obsolescence? a.) Technology b.) Communication c.) Training 6. Software: Various types of WHAT enable companies to utilize their information systems hardware and networks more effectively? a.) Software b.) Technology c.) People 7. False: True or false. Telephones are an example of how information systems are used in business. a.) True b.) False 8. True: True or false. Point-of-sale cash registers at a fast-food restaurant are an example of an information system. a.) True b.) False 9. True: True or false. Hardware and software are examples of information technol- ogy. a.) True b.) False 10. Communication: One reason IT is important is because video conferencing has become cheaper, quicker, more collaborative, and more efficient. Of what IT benefit is this an example? a.) Cost effectiveness b.) Communication c.) Product development d.) Globalization 11. Cost effectiveness: IT is important because it helps businesses streamline processes that increase productivity and profits. What IT benefit does this exem- plify? a.) Communication b.) Cost effectiveness c.) Product development d.) Globalization 12. Product development: IT is important because it helps ensure new, quality products reach the market faster and to more customers and suppliers. This is an example of which IT benefit? a.) Product development b.) Globalization c.) Communication d.) Cost effectiveness 13. Online banking: Information technology is used everywhere: where you work, where you live, and where you play. Keeping track of financial information and making transfers at anytime, from home, without waiting in line is an example of what? a.) Telecommuting b.) Social networking c.) Online banking d.) Online shopping e.) Online learning 14. Enterprise Resource Planning (ERP): Standardized business procedures that allow for more consistency within the business and removes redundancy defines what type of enterprise system? a.) Enterprise Resource Planning (ERP) b.) Customer Relationship Management (CRM) c.) Supply Chain Management (SCM) d.) Knowledge Management (KM) 15. Customer Relationship Management (CRM): Focused marketing efforts, better customer exp