GUIDELINES FOR BUSINESS HOTEL
SECTION 1: DEFINITION
A business hotel is an establishment, where the main target of client is for business
purposes.
SECTION 2: LAYOUT OF HOTEL
(i) Entrance
(ii) Lobby
(iii) Reception area
(iv) Lounge and public areas
(v) Bedrooms
(vi) Bathroom/washing facilities
(vii) Food and Beverage Service
(viii) Bar/Lounge Bar
(ix) Kitchen/service areas
(x) Conference Hall
(xi) Public toilets
(xi) Leisure and Entertainment area
(i). ENTRANCE
(a) Entrance and accessibility
Independent entrance if the hotel forms only part of a building.
(b) Approach
Vehicular access for arriving/departing guests
Cleanliness of arrival area
(c) Guest entrance
24 hour access separate from service entrance
Cleanliness of entrance area
(d) Welcome
A member of the staff shall be present at every arrival of guest.
(e) Parking facilities
Parking spaces properly lined
Parking should be free from litter
Surface sound and free from potholes
(ii). LOBBY
(a) Location and General appearance
, Located and laid out for reception and control of arriving and departing
guests
Walls and furnishings clean and in good repair
Paint work fresh and clean
Floors clean and if carpeted in good condition and repair
(b) Thermal comfort
Air conditioning sufficient to maintain a comfortable temperature in the building
(rooms and in all common interior areas) at all times.
(c) Telephone
Phone system capable of internal and external calls
(d) Floors
Carpet, tile, parquet and rugs or suitable alternative
Quality of material, cleanliness and repair
(e) Seating
Lounge seating and occasional tables
Tables clean and properly set
Seating in clean and good repair
Clean supply of ashtrays available
(f) Luggage
Facilities for temporary storage of guest belongings in secure designated area.
(g) Lift
If premises is two or more storey
Separate service lift
Lift clean
Surfaces well decorated
(h) Porterage
24 hours
Porters uniforms clean and in good repair
Porters trolleys clean and in good repair
(iii) RECEPTION AREA
Suitable design and location, equipped for arrival and departure of guests
with adequate back-up facilities
Receptionists in well kept uniforms with name badges
(a) Reception desk
Manned 24 hours
, Call bell
Professional and rapid service
(b) Room Keys/card keys
Properly identified and issued to guest on arrival
Replacements available
(c) Safe
Available for storage of guests’ valuables
(d) Credit card acceptability
At least two major cards accepted
(e) Tourism services
Information available on public transport services and entertainment
Booking service (for travel, hotels, tours etc)
Car rental services
(f) Baby sitting service
Arranged or available
(g) Foreign exchange facilities
Exchange rate clearly displayed and adjusted appropriately
(h) Communication
E-mail facilities
Postal services and stamps
(iv) LOUNGE AND PUBLIC AREAS
Lounge space is a communal area to be provided in to the resident guest capacity
as follows:
For up to 25 persons not less than 16 sqm of space
Thereafter not less than 0.5 sqm per person
(a) Each lounge to have
Minimum one window or roof light
Air conditioning sufficient to maintain a comfortable temperature
Floors
– carpeted, tiles, parquet and rugs or suitable alternative
– Clean, no damage
Walls
- Plain walls to be decorated with framed pictures or prints
- Clean and free from marks, stains and damage
SECTION 1: DEFINITION
A business hotel is an establishment, where the main target of client is for business
purposes.
SECTION 2: LAYOUT OF HOTEL
(i) Entrance
(ii) Lobby
(iii) Reception area
(iv) Lounge and public areas
(v) Bedrooms
(vi) Bathroom/washing facilities
(vii) Food and Beverage Service
(viii) Bar/Lounge Bar
(ix) Kitchen/service areas
(x) Conference Hall
(xi) Public toilets
(xi) Leisure and Entertainment area
(i). ENTRANCE
(a) Entrance and accessibility
Independent entrance if the hotel forms only part of a building.
(b) Approach
Vehicular access for arriving/departing guests
Cleanliness of arrival area
(c) Guest entrance
24 hour access separate from service entrance
Cleanliness of entrance area
(d) Welcome
A member of the staff shall be present at every arrival of guest.
(e) Parking facilities
Parking spaces properly lined
Parking should be free from litter
Surface sound and free from potholes
(ii). LOBBY
(a) Location and General appearance
, Located and laid out for reception and control of arriving and departing
guests
Walls and furnishings clean and in good repair
Paint work fresh and clean
Floors clean and if carpeted in good condition and repair
(b) Thermal comfort
Air conditioning sufficient to maintain a comfortable temperature in the building
(rooms and in all common interior areas) at all times.
(c) Telephone
Phone system capable of internal and external calls
(d) Floors
Carpet, tile, parquet and rugs or suitable alternative
Quality of material, cleanliness and repair
(e) Seating
Lounge seating and occasional tables
Tables clean and properly set
Seating in clean and good repair
Clean supply of ashtrays available
(f) Luggage
Facilities for temporary storage of guest belongings in secure designated area.
(g) Lift
If premises is two or more storey
Separate service lift
Lift clean
Surfaces well decorated
(h) Porterage
24 hours
Porters uniforms clean and in good repair
Porters trolleys clean and in good repair
(iii) RECEPTION AREA
Suitable design and location, equipped for arrival and departure of guests
with adequate back-up facilities
Receptionists in well kept uniforms with name badges
(a) Reception desk
Manned 24 hours
, Call bell
Professional and rapid service
(b) Room Keys/card keys
Properly identified and issued to guest on arrival
Replacements available
(c) Safe
Available for storage of guests’ valuables
(d) Credit card acceptability
At least two major cards accepted
(e) Tourism services
Information available on public transport services and entertainment
Booking service (for travel, hotels, tours etc)
Car rental services
(f) Baby sitting service
Arranged or available
(g) Foreign exchange facilities
Exchange rate clearly displayed and adjusted appropriately
(h) Communication
E-mail facilities
Postal services and stamps
(iv) LOUNGE AND PUBLIC AREAS
Lounge space is a communal area to be provided in to the resident guest capacity
as follows:
For up to 25 persons not less than 16 sqm of space
Thereafter not less than 0.5 sqm per person
(a) Each lounge to have
Minimum one window or roof light
Air conditioning sufficient to maintain a comfortable temperature
Floors
– carpeted, tiles, parquet and rugs or suitable alternative
– Clean, no damage
Walls
- Plain walls to be decorated with framed pictures or prints
- Clean and free from marks, stains and damage
