CompTIA A+ Chapter 1 with COMPLETE SOLUTION
What is the first step in the six step troubleshooting process? - Identify the problem. How should you identify a problem? - Question the user, identify any changes made to the computer, and review documentation. What is step two of the troubleshooting process? - Establish a theory of probable cause. What is the third step in the troubleshooting process? - Test the theory to determine cause. What happens if your first theory fails? What happens if all theories fail? - If the first theory fails, go back to step two and establish a different theory. If all theories fail, escalate. What is the forth step of the trouble shooting process? - Establish a plan of action to resolve the problem and implement a solution. What is the fifth step of the troubleshooting process? - Verify full system functionality and, if applicable, implement preventative measures. What is the final step of the troubleshooting process? - Document findings, actions, and outcomes. What should you do before making any changes to the computer? - Perform a backup. What should you do first when something isn't working? - Check the connections inside and outside the computer. Make sure to use probable cause when determining which.
Información del documento
- Subido en
- 31 de agosto de 2022
- Número de páginas
- 4
- Escrito en
- 2022/2023
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
