Running head: LESSON 3 and 4 CASE STUDY
1
Lesson 3 and 4 Case Study
International American University
MGT500: Organizational Behavior and Leadership
Amanda Kenderes, Ph.D.
March 10, 2018
This study source was downloaded by 100000840275362 from CourseHero.com on 06-16-2022 05:52:48 GMT -05:00
https://www.coursehero.com/file/53119183/MGT500-Organizational-Behavior-Case-Study-week-2-finaldoc/
, LESSON 3 and 4 CASE STUDY
2
Chapter 3
1. What theories and/or studies could be applied here to better understand what is
motivating employees at Listo Systems?
Some of the theories / studies that can be applied in this study are Motivation-hygiene theory
of Frederick Herzberg and Abraham Maslow’s hierarchy of needs. In Herzberg’s theory, there are
certain factors cause job satisfaction and other factors cause dissatisfaction. Intrinsic motivators
tend to represent less tangible, more emotional needs, such as challenging work, recognition,
relationships, and growth potential. Extrinsic motivators tend to represent more tangible, basic
needs, such as status, job security, salary, and fringe benefits. These are expected in any job and
it will cause dissatisfaction if these are absent. Intrinsic motivators, on the other hand, can
provide extra motivation. For Maslow’s need of theory, it states that people are motivated to
achieve certain needs. When one need is fulfilled, a person seeks to fulfil the next one, and so on.
Chapter 4
1. Using the above scenario, consider Organizational Level 1: Key Players (Stakeholders)
and Business Ideas (Purpose). Which Leadership Challenge response is most appropriate:
Establishing, Refining, or Monitoring? Using the theories discussed in Chapters 1-4,
explain why you chose that response.
In Organizational Level 1, the most appropriate leadership challenge response is
in the phase of establishing. The key players (stakeholders) implement business ideas that
will help or hinder the success of an organization. The business ideas (purpose) which is
the vision and mission of the company is well clear and establish. However this needs to
be re-established. The goal-oriented behavior theory can be applied in order to make the
This study source was downloaded by 100000840275362 from CourseHero.com on 06-16-2022 05:52:48 GMT -05:00
https://www.coursehero.com/file/53119183/MGT500-Organizational-Behavior-Case-Study-week-2-finaldoc/
1
Lesson 3 and 4 Case Study
International American University
MGT500: Organizational Behavior and Leadership
Amanda Kenderes, Ph.D.
March 10, 2018
This study source was downloaded by 100000840275362 from CourseHero.com on 06-16-2022 05:52:48 GMT -05:00
https://www.coursehero.com/file/53119183/MGT500-Organizational-Behavior-Case-Study-week-2-finaldoc/
, LESSON 3 and 4 CASE STUDY
2
Chapter 3
1. What theories and/or studies could be applied here to better understand what is
motivating employees at Listo Systems?
Some of the theories / studies that can be applied in this study are Motivation-hygiene theory
of Frederick Herzberg and Abraham Maslow’s hierarchy of needs. In Herzberg’s theory, there are
certain factors cause job satisfaction and other factors cause dissatisfaction. Intrinsic motivators
tend to represent less tangible, more emotional needs, such as challenging work, recognition,
relationships, and growth potential. Extrinsic motivators tend to represent more tangible, basic
needs, such as status, job security, salary, and fringe benefits. These are expected in any job and
it will cause dissatisfaction if these are absent. Intrinsic motivators, on the other hand, can
provide extra motivation. For Maslow’s need of theory, it states that people are motivated to
achieve certain needs. When one need is fulfilled, a person seeks to fulfil the next one, and so on.
Chapter 4
1. Using the above scenario, consider Organizational Level 1: Key Players (Stakeholders)
and Business Ideas (Purpose). Which Leadership Challenge response is most appropriate:
Establishing, Refining, or Monitoring? Using the theories discussed in Chapters 1-4,
explain why you chose that response.
In Organizational Level 1, the most appropriate leadership challenge response is
in the phase of establishing. The key players (stakeholders) implement business ideas that
will help or hinder the success of an organization. The business ideas (purpose) which is
the vision and mission of the company is well clear and establish. However this needs to
be re-established. The goal-oriented behavior theory can be applied in order to make the
This study source was downloaded by 100000840275362 from CourseHero.com on 06-16-2022 05:52:48 GMT -05:00
https://www.coursehero.com/file/53119183/MGT500-Organizational-Behavior-Case-Study-week-2-finaldoc/
