Chapter 7 - Complete the statements - Questions
1. Kaplan and Norton is of the opinion that the Balanced Scorecard allows
managers to look at the business from four important perspectives,
namely a (a)__________________, (b) __________________, (c)
________________ and (d)________________.
2. According to the ECI’s Balanced Business Scorecard, one of the financial
goals is to succeed, this can be measured by means of quarterly sales
(a)_____________ and operating (b) _______________ by division.
3. According to the ECI’s Balanced Business Scorecard, the goals of the
internal business perspective include (a) _______________, (b)
_________________, (c)_________________ and (d)
____________________.
4. One of the key aspects in the (a) _______________ and (b)
_______________ perspective is to monitor the company's ability to
launch new products, create more value for customers and improve
operating efficiencies.
5. The measures in the Balanced Scorecard are designed to pull the
employees towards the overall __________ of the company.
6. The HR Scorecard seeks to strengthen an aspect of the Balanced
Scorecard approach which Norton and Kaplan acknowledge to be its
weakest feature, the question of how best to integrate HR's role into
the company's (a) _____________ of (b) _______________
performance.
7. One of the benefits of the HR Scorecard is that it enables you to
control (a)____________ and create (b) __________
8. When implementing the HR Scorecard one of the items on the
change checklist is to “shape a vision”, the suggested guidelines for
implementation include: Define desired (a) ____________ of the HR
Scorecard, prepare the key (b) ____________ that will be tracked and
monitored, and clarify how they will be tracked, define decisions that
will be made using these (c) _____________ and create a
(d)_____________ to collect the data behind the measures.
9. During the implementation of the HR Scorecard one key aspect is to
ensure that you have the _____________ people on the project to
build enabling systems.
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1. Kaplan and Norton is of the opinion that the Balanced Scorecard allows
managers to look at the business from four important perspectives,
namely a (a)__________________, (b) __________________, (c)
________________ and (d)________________.
2. According to the ECI’s Balanced Business Scorecard, one of the financial
goals is to succeed, this can be measured by means of quarterly sales
(a)_____________ and operating (b) _______________ by division.
3. According to the ECI’s Balanced Business Scorecard, the goals of the
internal business perspective include (a) _______________, (b)
_________________, (c)_________________ and (d)
____________________.
4. One of the key aspects in the (a) _______________ and (b)
_______________ perspective is to monitor the company's ability to
launch new products, create more value for customers and improve
operating efficiencies.
5. The measures in the Balanced Scorecard are designed to pull the
employees towards the overall __________ of the company.
6. The HR Scorecard seeks to strengthen an aspect of the Balanced
Scorecard approach which Norton and Kaplan acknowledge to be its
weakest feature, the question of how best to integrate HR's role into
the company's (a) _____________ of (b) _______________
performance.
7. One of the benefits of the HR Scorecard is that it enables you to
control (a)____________ and create (b) __________
8. When implementing the HR Scorecard one of the items on the
change checklist is to “shape a vision”, the suggested guidelines for
implementation include: Define desired (a) ____________ of the HR
Scorecard, prepare the key (b) ____________ that will be tracked and
monitored, and clarify how they will be tracked, define decisions that
will be made using these (c) _____________ and create a
(d)_____________ to collect the data behind the measures.
9. During the implementation of the HR Scorecard one key aspect is to
ensure that you have the _____________ people on the project to
build enabling systems.
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