TAX3704
ASSIGNMENT 2
(SEMESTER 1 –
2022)
QUESTION 1
(a) The role of the Tax Ombud is to review and address any complaint by a taxpayer regarding a service
matter or a procedural or administrative matter arising from the application of the provisions of a tax
Act by SARS. This would include:
reviewing complaints and, if necessary, resolving them through mediation or conciliation.
act independently in resolving a complaint.
follow informal, fair and cost-effective procedures in resolving a complaint.
provide information to a taxpayer about the mandate of the Tax Ombud and the procedures to
pursue a complaint.
facilitate access by taxpayers to complaint resolution mechanisms within SARS to address
complaints; and
identify and review systemic and emerging issues related to service matters or the application of
the provisions of this Act or procedural or administrative provisions of a tax Act that impact
negatively on taxpayers.
ASSIGNMENT 2
(SEMESTER 1 –
2022)
QUESTION 1
(a) The role of the Tax Ombud is to review and address any complaint by a taxpayer regarding a service
matter or a procedural or administrative matter arising from the application of the provisions of a tax
Act by SARS. This would include:
reviewing complaints and, if necessary, resolving them through mediation or conciliation.
act independently in resolving a complaint.
follow informal, fair and cost-effective procedures in resolving a complaint.
provide information to a taxpayer about the mandate of the Tax Ombud and the procedures to
pursue a complaint.
facilitate access by taxpayers to complaint resolution mechanisms within SARS to address
complaints; and
identify and review systemic and emerging issues related to service matters or the application of
the provisions of this Act or procedural or administrative provisions of a tax Act that impact
negatively on taxpayers.
