Organization Communication Sample_Questions

Chapters 1, 2, 3, 4, and 13 1. In ideal situations, the goal of communication is to: a. reach mutual understanding. b. give constructive criticism. c. provide valuable feedback. d. commend others. TOPICS: Business communications Principles of communication 2. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of: a. synergies. b. interferences. c. claims. d. connotations. TOPICS: Processes of communication 3. A person is unable to communicate a message to his or her audience due to a noisy environment. The noisy environment is an example of _____. a. interference b. synergy c. chronemics d. proxemics TOPICS: Processes of communication 4. The _____ is a channel typified by the organization chart, which is created by management to define individual and group relationships and to specify lines of responsibility. a. decentralized communication network b. formal communication network c. grapevine communication network d. routine communication network TOPICS: Formal communication Organizational communication 5. Which of the following is true of the formal communication network? a. It cannot be depicted accurately by any graphic means. b. It has a reputation for being speedy but inaccurate. c. It is dictated by the managerial, technical, cultural, and structural environment of an organization. d. It undergoes continual changes and does not parallel the organizational chart of an organization. TOPICS: Formal communication Organizational communication 6. Which of the following is a difference between the formal communication network and the informal communication network? a. The formal communication network is dictated by the cultural environment of an organization, whereas the informal communication network is dictated by the technical environment of an organization. Page 1 Name: Class: Date: Chapters 1, 2, 3, 4, and 13 b. The formal communication network has no single, consistent source, whereas the informal communication network has a single, consistent source. c. The formal communication network has a reputation for being speedy but inaccurate, whereas the informal communication network is always accurate. d. The formal communication network can be depicted graphically by the organization chart, whereas the informal communication network cannot be depicted accurately by any graphic means. TOPICS: Formal communication Informal communication 7. Which of the following is true of grapevine communication? a. It has a reputation for being speedy but inaccurate. b. It carries formal messages within an organization. c. It passes a message through a linear channel. d. It has a single, consistent source. TOPICS: Informal communication Organizational communication 8. Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information is exchanged through _____. a. formal communication b. upward communication c. external communication d. grapevine communication TOPICS: Informal communication Organizational communication 9. _____ flows from supervisors to employees, from policy makers to operating personnel, or from top to bottom on the organization chart. a. Upward communication b. Horizontal communication c. Downward communication d. Lateral communication TOPICS: Organizational communication