IT technical support and management - Assignment 1
Examining IT support
Introduction
I am an employee who has been working as an IT technician for a PC repair company
and has been assigned to do a report by my manager on the IT support and
management market to provide outsourced IT support to local businesses and
examine what might be involved when researching about the IT support and
management market.
My report will assess the support and management needs and characteristics for two
different institutions, including their purpose and nature, safe working practises, job
roles, and systems and networks.
The organisations I will be talking about are EC-MSP and Netstar. I will be talking
about how these 2 organisations execute their IT services and how they are
different. For example, the numbers and or skill level might be different. The way
they provide IT support may be different (e.g., one may support in house whilst the
other provides outsourced support.)
In the first part of my report, I will be introducing the companies and talking about
their IT services that they provide and other things such as ergonomics, legalities,
1st, 2nd or 3rd line support and software and hardware services as well. After that I
will be talking about the second part of my report. In the second part of my report, I
will be comparing the two companies of their services such as method of technical
support, diverse types of users, manual handling operations, different job roles,
monitoring tools/software and software used. Then in the final part of my report I
will be evaluating the support for identified IT systems and suggesting improvements
for both companies.
,EC-MSP and Nestar IT support
What is IT support?
IT support is offering technical assistance to people and businesses on their IT
systems and devices and the purpose of IT support is to make sure that users have
no problems and can operate their business without any risk of threats.
What is EC-MSP and Netstar about?
EC-MSP
EC-MSP is an IT support provider which have professional engineers to reduce stress
and improve productivity to customers and clients by providing them with the right
type of IT support service.
Their IT services include:
Managed IT services – This service provides efficiency to company's
operations and use cloud computing systems to improve the businesses
operations.
IT consultancy - Which give advice on how to deal with potential threats and
explain things that may sound complicated in simpler terms.
Remote work training – Remote work training is when the company trains and
provides IT support remotely, so the company does not need to go the
premises to train them.
Cybersecurity services – The cybersecurity services that EC-MSP provide is
that they do a comprehensive IT review of the company’s IT infrastructure.
Cloud computing - EC-MSP provide cloud computing advice for the company
and what type of cloud solution is right for their company.
Backup - EC-MSP provide backups and provide disaster recovery which will
keep the client data protected in case of an emergency.
, IT relocation - EC-MSP help you to relocate your IT devices when moving to
another place and will install IT infrastructure that the company may need.
Network services - EC-MSP will install all the necessary network infrastructure
that the company will need and provide ongoing IT support.
GDPR consultation - EC-MSP provide a GDPR evaluation and implementation
so that the company can have cost effective GDPR solutions and become
GDPR compliant.
They also provide support packages such as offsite support, onsite support, and
offsite visits. They also have premium add Ons such as 24/7 help desk, a security
bundle and a 24/7 server.
Netstar
Netstar is an IT service provider which focuses on 3 main points when providing IT
services which are speed, reliability and expertise and is also proven to deliver all 3
and have a 98% customer satisfaction with their reliable, rapid, and expert services.
Netstar IT support in London includes:
Day to day IT support in London – This support package provides fast and
reliable support and onsite support in London.
Proactive management - This support package gives proactive maintenance of
your system and keeps the system up to date.
Examining IT support
Introduction
I am an employee who has been working as an IT technician for a PC repair company
and has been assigned to do a report by my manager on the IT support and
management market to provide outsourced IT support to local businesses and
examine what might be involved when researching about the IT support and
management market.
My report will assess the support and management needs and characteristics for two
different institutions, including their purpose and nature, safe working practises, job
roles, and systems and networks.
The organisations I will be talking about are EC-MSP and Netstar. I will be talking
about how these 2 organisations execute their IT services and how they are
different. For example, the numbers and or skill level might be different. The way
they provide IT support may be different (e.g., one may support in house whilst the
other provides outsourced support.)
In the first part of my report, I will be introducing the companies and talking about
their IT services that they provide and other things such as ergonomics, legalities,
1st, 2nd or 3rd line support and software and hardware services as well. After that I
will be talking about the second part of my report. In the second part of my report, I
will be comparing the two companies of their services such as method of technical
support, diverse types of users, manual handling operations, different job roles,
monitoring tools/software and software used. Then in the final part of my report I
will be evaluating the support for identified IT systems and suggesting improvements
for both companies.
,EC-MSP and Nestar IT support
What is IT support?
IT support is offering technical assistance to people and businesses on their IT
systems and devices and the purpose of IT support is to make sure that users have
no problems and can operate their business without any risk of threats.
What is EC-MSP and Netstar about?
EC-MSP
EC-MSP is an IT support provider which have professional engineers to reduce stress
and improve productivity to customers and clients by providing them with the right
type of IT support service.
Their IT services include:
Managed IT services – This service provides efficiency to company's
operations and use cloud computing systems to improve the businesses
operations.
IT consultancy - Which give advice on how to deal with potential threats and
explain things that may sound complicated in simpler terms.
Remote work training – Remote work training is when the company trains and
provides IT support remotely, so the company does not need to go the
premises to train them.
Cybersecurity services – The cybersecurity services that EC-MSP provide is
that they do a comprehensive IT review of the company’s IT infrastructure.
Cloud computing - EC-MSP provide cloud computing advice for the company
and what type of cloud solution is right for their company.
Backup - EC-MSP provide backups and provide disaster recovery which will
keep the client data protected in case of an emergency.
, IT relocation - EC-MSP help you to relocate your IT devices when moving to
another place and will install IT infrastructure that the company may need.
Network services - EC-MSP will install all the necessary network infrastructure
that the company will need and provide ongoing IT support.
GDPR consultation - EC-MSP provide a GDPR evaluation and implementation
so that the company can have cost effective GDPR solutions and become
GDPR compliant.
They also provide support packages such as offsite support, onsite support, and
offsite visits. They also have premium add Ons such as 24/7 help desk, a security
bundle and a 24/7 server.
Netstar
Netstar is an IT service provider which focuses on 3 main points when providing IT
services which are speed, reliability and expertise and is also proven to deliver all 3
and have a 98% customer satisfaction with their reliable, rapid, and expert services.
Netstar IT support in London includes:
Day to day IT support in London – This support package provides fast and
reliable support and onsite support in London.
Proactive management - This support package gives proactive maintenance of
your system and keeps the system up to date.
