CPPM FINAL EXAM STUDY GUIDE Questions with Verified
Answers
Question 1.
Expansion of Medicaid and insurance mandates will have the following effect: a. Increase the
supply and therefore the accessibility to primary care physicians b. Reduce the national debt
by increasing the financial responsibility of health care consumers; c. Decrease the role of
pharmacists in providing health care; d. Expand the roles and scope of services for
non-physician providers
Correct Answer: Expand the roles and scope of services for non-physician providers
Question 2.
Which of the following statements correctly describes external quality benchmarking? a.
Comparing measurements to other organizations or industries to improve performance; b.
Measuring data over time in the practice to make improvements; c. Hiring an outside
consultant to manage your QI initiatives; d. Reviewing data from lower performing
organizations to identify what is being done well
Correct Answer: Comparing measurements to other organizations or industries to
improve performance
Question 3.
What is the site of the patient referred to as? a. Spoke site; b. Patient site; c. Hub site; d.
Distant site
Correct Answer: (No answer was provided in the source material.)
Question 4.
A physician's office with two full-time physicians and four full-time nurse practitioners currently
has two coders on staff to perform all the coding for the practice. The coder's state they need
additional help to stay current and the physicians state they should be able to keep up with
the current staff. Where would you look to find benchmark information on how many coders
should be on staff? I. MGMA surveys; II. OSHA compliance manual; III. The Joint
Commission; IV. EMR statistics; a. I, III, and IV; b. I and IV; c. I and III; d. I, II, III, and IV
Correct Answer: MGMA surveys; The Joint Commission; ??
,Question 5.
What can your office do to keep your existing patients? a. Take part in a health fair. b. Call
them once a month to ask how they are doing. c. Send healthcare maintenance reminders. d.
Advertise in the local newspaper.
Correct Answer: (No answer was provided in the source material.)
Question 6.
As the manager of a practice, you have been asked to work on a marketing plan. Where do
you start? a. Place an ad in the local paper. b. Verify the practice has the right people and
culture, has good processes and systems, and provides quality services desired by the
surrounding community. c. Train the receptionist on people skills to warmly welcome new
patients. d. Visit events in the local community and hand out a product (such as hand
sanitizer) with the practice's logo on it to create brand awareness.
Correct Answer: (No answer was provided in the source material.)
Question 7.
Which of the following is the best example of communicating in a difficult conversation? a.
Arguing or disagreeing with the speaker. b. Let the person know, "I understand how you feel."
c. Let the person know, "It's going to be alright."; d. Provide some advice for the person who
is wrong.
Correct Answer: Let the person know, "I understand how you feel."
Question 8.
Which statement is true regarding the billing office workflow? a. Cash flow and financial
security can fluctuate based on the workflow of the billing office. b. Financial security is mainly
driven by added ancillaries and is not affected by the billing office workflow. c. The workflow
of the billing office has minimal impact on the financial security of a practice. d. The workflow
of the billing office is solely dependent on the type of visits seen in the office.
Correct Answer: (No answer was provided in the source material.)
, Question 9.
Which of the following are specialty sets under MIPS Quality? I. Diagnostic radiology; II.
Podiatry; III. Preventive medicine; IV. Pathology; V. Pediatrics; a. I, II, IV, and V; b. V only; c.
II and V; d. I, II, III, IV, and V
Correct Answer: I. Diagnostic radiology; II. Podiatry; III. Preventive medicine IV.
Pathology; V. Pediatrics
Question 10.
Based on chart 1, what would be the revenue goal for a clinic wanting to make enough to
cover all of their costs? a. $500,000; b. $850,000; c. $700,000; d. $350.000
Correct Answer: $500,000
Question 11.
Which of the below is NOT a safeguard of the HIPAA Security Rule? a. Professional; b.
Physical; c. Technical; d. Administrative
Correct Answer: (No answer was provided in the source material.)
Question 12.
Federal and state governments have created several statutes governing the business
practices of healthcare organizations. Which is NOT considered a criminal statute? a.
EMTALA; b. Mail and wire fraud; c. Stark Law; d. False Claims Act
Correct Answer: (No answer was provided in the source material.)
Question 13.
In which of the following scenarios would it generally be preferable to purchase equipment
instead of leasing it? a. A clinic that does not want to enter into a bank loan b. A clinic
acquiring equipment with a short shelf life, which they will use for a couple of years; c. A clinic
that has a strong bank account and plans on using the equipment for a long period of time; d.
A clinic that has a low credit score
Correct Answer: A clinic that has a strong bank account and plans on using the
equipment for a long period of time
Answers
Question 1.
Expansion of Medicaid and insurance mandates will have the following effect: a. Increase the
supply and therefore the accessibility to primary care physicians b. Reduce the national debt
by increasing the financial responsibility of health care consumers; c. Decrease the role of
pharmacists in providing health care; d. Expand the roles and scope of services for
non-physician providers
Correct Answer: Expand the roles and scope of services for non-physician providers
Question 2.
Which of the following statements correctly describes external quality benchmarking? a.
Comparing measurements to other organizations or industries to improve performance; b.
Measuring data over time in the practice to make improvements; c. Hiring an outside
consultant to manage your QI initiatives; d. Reviewing data from lower performing
organizations to identify what is being done well
Correct Answer: Comparing measurements to other organizations or industries to
improve performance
Question 3.
What is the site of the patient referred to as? a. Spoke site; b. Patient site; c. Hub site; d.
Distant site
Correct Answer: (No answer was provided in the source material.)
Question 4.
A physician's office with two full-time physicians and four full-time nurse practitioners currently
has two coders on staff to perform all the coding for the practice. The coder's state they need
additional help to stay current and the physicians state they should be able to keep up with
the current staff. Where would you look to find benchmark information on how many coders
should be on staff? I. MGMA surveys; II. OSHA compliance manual; III. The Joint
Commission; IV. EMR statistics; a. I, III, and IV; b. I and IV; c. I and III; d. I, II, III, and IV
Correct Answer: MGMA surveys; The Joint Commission; ??
,Question 5.
What can your office do to keep your existing patients? a. Take part in a health fair. b. Call
them once a month to ask how they are doing. c. Send healthcare maintenance reminders. d.
Advertise in the local newspaper.
Correct Answer: (No answer was provided in the source material.)
Question 6.
As the manager of a practice, you have been asked to work on a marketing plan. Where do
you start? a. Place an ad in the local paper. b. Verify the practice has the right people and
culture, has good processes and systems, and provides quality services desired by the
surrounding community. c. Train the receptionist on people skills to warmly welcome new
patients. d. Visit events in the local community and hand out a product (such as hand
sanitizer) with the practice's logo on it to create brand awareness.
Correct Answer: (No answer was provided in the source material.)
Question 7.
Which of the following is the best example of communicating in a difficult conversation? a.
Arguing or disagreeing with the speaker. b. Let the person know, "I understand how you feel."
c. Let the person know, "It's going to be alright."; d. Provide some advice for the person who
is wrong.
Correct Answer: Let the person know, "I understand how you feel."
Question 8.
Which statement is true regarding the billing office workflow? a. Cash flow and financial
security can fluctuate based on the workflow of the billing office. b. Financial security is mainly
driven by added ancillaries and is not affected by the billing office workflow. c. The workflow
of the billing office has minimal impact on the financial security of a practice. d. The workflow
of the billing office is solely dependent on the type of visits seen in the office.
Correct Answer: (No answer was provided in the source material.)
, Question 9.
Which of the following are specialty sets under MIPS Quality? I. Diagnostic radiology; II.
Podiatry; III. Preventive medicine; IV. Pathology; V. Pediatrics; a. I, II, IV, and V; b. V only; c.
II and V; d. I, II, III, IV, and V
Correct Answer: I. Diagnostic radiology; II. Podiatry; III. Preventive medicine IV.
Pathology; V. Pediatrics
Question 10.
Based on chart 1, what would be the revenue goal for a clinic wanting to make enough to
cover all of their costs? a. $500,000; b. $850,000; c. $700,000; d. $350.000
Correct Answer: $500,000
Question 11.
Which of the below is NOT a safeguard of the HIPAA Security Rule? a. Professional; b.
Physical; c. Technical; d. Administrative
Correct Answer: (No answer was provided in the source material.)
Question 12.
Federal and state governments have created several statutes governing the business
practices of healthcare organizations. Which is NOT considered a criminal statute? a.
EMTALA; b. Mail and wire fraud; c. Stark Law; d. False Claims Act
Correct Answer: (No answer was provided in the source material.)
Question 13.
In which of the following scenarios would it generally be preferable to purchase equipment
instead of leasing it? a. A clinic that does not want to enter into a bank loan b. A clinic
acquiring equipment with a short shelf life, which they will use for a couple of years; c. A clinic
that has a strong bank account and plans on using the equipment for a long period of time; d.
A clinic that has a low credit score
Correct Answer: A clinic that has a strong bank account and plans on using the
equipment for a long period of time
