Human Resource Management, 15e (Dessler)
Chapter 8 Training and Developing Employees
1) On Alicia's first day of work at a software firm, she attended a meeting with the HR manager
and other new employees. Alicia learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) employee orientation
D) employee development
2) Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
3) Which of the following is most likely NOT one of the goals of a firm's employee orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
4) All of the following topics are typically addressed during employee orientation EXCEPT
________.
A) employee benefits
B) personnel policies
C) work behavior expectations
D) wage curves
5) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
Answer: TRUE
6) Hiring highly-skilled employees with great potential eliminates the need to provide orientation
and training.
Answer: FALSE
7) What is the purpose of employee orientation? What role does training play in employee
orientation?
Answer: New employees should feel welcome and at ease. New employees should understand
,the organization in a broad sense including its past, present, culture, and vision for the future.
They should be clear about what is expected in terms of work and behavior. They should have
begun the socialization process into the firm's way of doing things. Directly after orientation,
training should begin. Training means giving new or current employees the skills they need to
perform their jobs.
8) The methods used to give new or present employees the skills they need to perform their jobs
are called ________.
A) orientation
B) training
C) development
D) management
9) MTR Enterprises failed to provide adequate safety training to one of its employees. As a
result, the employee harmed a customer. A court would most likely find MTR liable for
________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
10) Which of the following will most likely NOT help employers protect themselves against
charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
11) ________ identifies the training employees will need to fill future jobs.
A) Competency modeling
B) Performance analysis
C) Strategic training needs analysis
D) Screening
12) What is the first step in the ADDIE training process?
A) assessing the program's successes
B) appraising the program's budget
C) analyzing the training need
D) acquiring training materials
13) What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
,14) Which of the following will most likely occur during the third step of the ADDIE training
process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
15) Which of the following would most likely occur during the fourth step of the ADDIE training
process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
16) What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
17) James, an HR manager, is currently identifying the specific knowledge and skills required for
a telemarketing position at Newman Enterprises. James is most likely involved in which of the
following?
A) task analysis
B) program evaluation
C) employee development
D) screening
18) Amy, an accounting supervisor, has been asked to provide training for her subordinates about
new tax laws. In order to motivate the individuals who attend her training session, Amy should
most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) use new terminology and technical concepts
D) give information in logical, meaningful sections
19) Trainees should be provided adequate practice and be allowed to work at their own pace
during a training session in order to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) reduce training costs
D) determine appropriate pay scales
, 20) ________ is a detailed study of the job to determine what specific skills the job requires.
A) Needs analysis
B) Task analysis
C) Training strategy
D) Development planning
21) Which of the following consolidates information regarding required tasks and skills in a
format that is helpful for determining training requirements?
A) training assessment form
B) task analysis record form
C) organizational skills sheet
D) work function analysis
22) Employers will most likely use all of the following methods to identify training needs for
new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) questioning current job holders
D) conducting a work sampling
23) A graphic model that presents a precise overview of the knowledge, skills, and behaviors
someone would need to perform a job well is known as a(n) ________.
A) scatter plot
B) competency model
C) classification table
D) organizational chart
24) The process of verifying that there is a performance deficiency and determining if such
deficiencies should be corrected through training or through some other means is called
________.
A) needs analysis
B) training assessment
C) performance analysis
D) performance appraisal
Chapter 8 Training and Developing Employees
1) On Alicia's first day of work at a software firm, she attended a meeting with the HR manager
and other new employees. Alicia learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) employee orientation
D) employee development
2) Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
3) Which of the following is most likely NOT one of the goals of a firm's employee orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
4) All of the following topics are typically addressed during employee orientation EXCEPT
________.
A) employee benefits
B) personnel policies
C) work behavior expectations
D) wage curves
5) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
Answer: TRUE
6) Hiring highly-skilled employees with great potential eliminates the need to provide orientation
and training.
Answer: FALSE
7) What is the purpose of employee orientation? What role does training play in employee
orientation?
Answer: New employees should feel welcome and at ease. New employees should understand
,the organization in a broad sense including its past, present, culture, and vision for the future.
They should be clear about what is expected in terms of work and behavior. They should have
begun the socialization process into the firm's way of doing things. Directly after orientation,
training should begin. Training means giving new or current employees the skills they need to
perform their jobs.
8) The methods used to give new or present employees the skills they need to perform their jobs
are called ________.
A) orientation
B) training
C) development
D) management
9) MTR Enterprises failed to provide adequate safety training to one of its employees. As a
result, the employee harmed a customer. A court would most likely find MTR liable for
________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
10) Which of the following will most likely NOT help employers protect themselves against
charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
11) ________ identifies the training employees will need to fill future jobs.
A) Competency modeling
B) Performance analysis
C) Strategic training needs analysis
D) Screening
12) What is the first step in the ADDIE training process?
A) assessing the program's successes
B) appraising the program's budget
C) analyzing the training need
D) acquiring training materials
13) What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
,14) Which of the following will most likely occur during the third step of the ADDIE training
process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
15) Which of the following would most likely occur during the fourth step of the ADDIE training
process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
16) What is the final step in the ADDIE training process?
A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
17) James, an HR manager, is currently identifying the specific knowledge and skills required for
a telemarketing position at Newman Enterprises. James is most likely involved in which of the
following?
A) task analysis
B) program evaluation
C) employee development
D) screening
18) Amy, an accounting supervisor, has been asked to provide training for her subordinates about
new tax laws. In order to motivate the individuals who attend her training session, Amy should
most likely do all of the following EXCEPT ________.
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) use new terminology and technical concepts
D) give information in logical, meaningful sections
19) Trainees should be provided adequate practice and be allowed to work at their own pace
during a training session in order to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) reduce training costs
D) determine appropriate pay scales
, 20) ________ is a detailed study of the job to determine what specific skills the job requires.
A) Needs analysis
B) Task analysis
C) Training strategy
D) Development planning
21) Which of the following consolidates information regarding required tasks and skills in a
format that is helpful for determining training requirements?
A) training assessment form
B) task analysis record form
C) organizational skills sheet
D) work function analysis
22) Employers will most likely use all of the following methods to identify training needs for
new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) questioning current job holders
D) conducting a work sampling
23) A graphic model that presents a precise overview of the knowledge, skills, and behaviors
someone would need to perform a job well is known as a(n) ________.
A) scatter plot
B) competency model
C) classification table
D) organizational chart
24) The process of verifying that there is a performance deficiency and determining if such
deficiencies should be corrected through training or through some other means is called
________.
A) needs analysis
B) training assessment
C) performance analysis
D) performance appraisal
