1
Arulmigu Meenakshi Amman college of Engineering
Vadamavandal-604410.
Prepared by,
V.Umapathy,
Prof./Mech.
Imortant Questions and Answers
GE3792-Industrial Management
Syllabus
1. UNIT – I INTRODUCTION TO MANAGEMENT 9
Management: Introduction; Definition and Functions – Approaches to the study of Management – Mintzberg’s Ten
Managerial Roles – Principles of Taylor; Fayol; Weber; Parker – Forms of Organization: Sole Proprietorship;
Partnership; Company (Private and Public); Cooperative – Public Sector Vs Private Sector Organization – Business
Environment: Economic; Social; Political; Legal – Trade Union: Definition; Functions; Merits & Demerits.
2. UNIT – II FUNCTIONS OF MANAGEMENT - I 9
Planning: Characteristics; Nature; Importance; Steps; Limitation; Planning Premises; Strategic Planning; Vision &
Mission statement in Planning– Organizing: Organizing Theory; Principles; Types; Departmentalization; Centralization
and Decentralization; Authority & Responsibility – Staffing: Systems Approach; Recruiting and Selection Process;
Human Resource Development (HRD) Concept and Design.
3. UNIT – III FUNCTIONS OF MANAGEMENT - II 9
, 2
Directing (Leading): Leadership Traits; Style; Morale; Managerial Grids (Blake-Mounton, Reddin) – Communication:
Purpose; Model; Barriers – Controlling: Process; Types; Levels; Guidelines; Audit (External, Internal, Merits);
Preventive Control – Decision Making: Elements; Characteristics; Nature; Process; Classifications.
4. UNIT – IV ORGANIZATION THEORY 9
Organizational Conflict: Positive Aspects; Individual; Role; Interpersonal; Intra Group; Inter Group; Conflict
Management – Maslow’s hierarchy of needs theory; Herzberg’s motivation-hygiene theory; McClelland’s three needs
motivation theory; Vroom’s valence-expectancy theory – Change Management: Concept of Change; Lewin’s Process
of Change Model; Sources of Resistance; Overcoming Resistance; Guidelines to managing Conflict.
5. UNIT – V PRODUCTIVITY AND MODERN TOPICS 9
Productivity: Concept; Measurements; Affecting Factors; Methods to Improve – Modern Topics (concept,
feature/characteristics, procedure, merits and demerits): Business Process Reengineering (BPR); Benchmarking;
SWOT/SWOC Analysis; Total Productive Maintenance; Enterprise Resource Planning (ERP); Management of
Information Systems (MIS), Industry 4.0.
S.No. Description
Unit-I
INTRODUCTION TO MANAGEMENT
Basic Concepts
S.No. Topic Important Basic Concepts
Management is the process of planning, organizing, staffing, directing and controlling
1 Management – Meaning
organizational resources to achieve objectives effectively and efficiently.
Definition of Management is the art of getting things done through and with people to achieve organizational
2
Management goals.
Functions of
3 Planning, Organizing, Staffing, Directing and Controlling (POSDC).
Management
4 Planning Deciding in advance what to do, how to do, when to do and who should do it.
5 Organizing Arranging resources and assigning duties, authority and responsibility to achieve objectives.
6 Staffing Recruitment, selection, training, development and placement of suitable employees.
, 3
7 Directing Guiding, supervising, motivating and communicating with employees to accomplish goals.
8 Controlling Comparing actual performance with planned performance and taking corrective action.
Approaches to Important approaches include Classical, Behavioral, Quantitative, Systems and Contingency
9
Management approaches.
Developed mainly by F.W. Taylor; emphasizes scientific methods, efficiency, standardization
10 Scientific Management
and productivity.
Science, not rule of thumb; scientific selection and training; cooperation; division of
11 Taylor’s Principles
responsibility; development of workers.
14 principles, including division of work, authority, discipline, unity of command, unity of
12 Fayol’s Principles
direction, equity and esprit de corps.
Weber’s Bureaucratic
13 Based on formal rules, hierarchy, specialization, authority and impersonal relationships.
Approach
14 Mary Parker Follett Emphasized coordination, cooperation, group dynamics, leadership and conflict resolution.
Mintzberg’s Managerial
15 Ten roles grouped into Interpersonal, Informational and Decisional roles.
Roles
16 Interpersonal Roles Figurehead, Leader and Liaison.
17 Informational Roles Monitor, Disseminator and Spokesperson.
18 Decisional Roles Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator.
19 Sole Proprietorship Business owned and controlled by one person. The owner receives profits and bears risks.
20 Partnership Business owned by two or more persons who agree to share profits and responsibilities.
Company whose shares are privately held and whose ownership is generally restricted to a
21 Private Company
limited group of members.
Company that can raise capital from the public through shares, subject to applicable company
22 Public Company
law and regulations.
23 Cooperative Voluntary association formed by members to achieve common economic and social objectives.
, 4
Organization
Public Sector Organization owned and controlled by the government, mainly established to provide services
24
Organization and support economic development.
Private Sector Organization owned and controlled by individuals or private groups, generally operating with
25
Organization profit and growth objectives.
26 Business Environment All internal and external factors that influence the operation and performance of a business.
Factors such as inflation, interest rates, income, taxation, economic growth and
27 Economic Environment
employment.
28 Social Environment Factors such as culture, customs, population, education, lifestyle and social values.
Government policies, political stability, government decisions and political institutions affecting
29 Political Environment
business.
Laws, rules and regulations governing business activities, employment, taxation, safety and
30 Legal Environment
consumer protection.
A trade union is an organization of workers formed to protect and promote their common
31 Trade Union – Meaning
interests.
Functions of Trade Collective bargaining, employee representation, welfare activities, grievance handling and
32
Union protection of workers' rights.
Better wages, improved working conditions, job security, welfare facilities and collective
33 Merits of Trade Union
representation.
Demerits of Trade Strikes, disputes, reduced productivity, increased labour costs and possible conflicts between
34
Union workers and management.
35 Efficiency Achieving objectives with minimum wastage of resources, time and cost.
36 Effectiveness Achieving the desired organizational objectives or doing the right things.
37 Authority The formal right to give orders and make decisions.
38 Responsibility The obligation of an employee or manager to perform assigned duties.
Arulmigu Meenakshi Amman college of Engineering
Vadamavandal-604410.
Prepared by,
V.Umapathy,
Prof./Mech.
Imortant Questions and Answers
GE3792-Industrial Management
Syllabus
1. UNIT – I INTRODUCTION TO MANAGEMENT 9
Management: Introduction; Definition and Functions – Approaches to the study of Management – Mintzberg’s Ten
Managerial Roles – Principles of Taylor; Fayol; Weber; Parker – Forms of Organization: Sole Proprietorship;
Partnership; Company (Private and Public); Cooperative – Public Sector Vs Private Sector Organization – Business
Environment: Economic; Social; Political; Legal – Trade Union: Definition; Functions; Merits & Demerits.
2. UNIT – II FUNCTIONS OF MANAGEMENT - I 9
Planning: Characteristics; Nature; Importance; Steps; Limitation; Planning Premises; Strategic Planning; Vision &
Mission statement in Planning– Organizing: Organizing Theory; Principles; Types; Departmentalization; Centralization
and Decentralization; Authority & Responsibility – Staffing: Systems Approach; Recruiting and Selection Process;
Human Resource Development (HRD) Concept and Design.
3. UNIT – III FUNCTIONS OF MANAGEMENT - II 9
, 2
Directing (Leading): Leadership Traits; Style; Morale; Managerial Grids (Blake-Mounton, Reddin) – Communication:
Purpose; Model; Barriers – Controlling: Process; Types; Levels; Guidelines; Audit (External, Internal, Merits);
Preventive Control – Decision Making: Elements; Characteristics; Nature; Process; Classifications.
4. UNIT – IV ORGANIZATION THEORY 9
Organizational Conflict: Positive Aspects; Individual; Role; Interpersonal; Intra Group; Inter Group; Conflict
Management – Maslow’s hierarchy of needs theory; Herzberg’s motivation-hygiene theory; McClelland’s three needs
motivation theory; Vroom’s valence-expectancy theory – Change Management: Concept of Change; Lewin’s Process
of Change Model; Sources of Resistance; Overcoming Resistance; Guidelines to managing Conflict.
5. UNIT – V PRODUCTIVITY AND MODERN TOPICS 9
Productivity: Concept; Measurements; Affecting Factors; Methods to Improve – Modern Topics (concept,
feature/characteristics, procedure, merits and demerits): Business Process Reengineering (BPR); Benchmarking;
SWOT/SWOC Analysis; Total Productive Maintenance; Enterprise Resource Planning (ERP); Management of
Information Systems (MIS), Industry 4.0.
S.No. Description
Unit-I
INTRODUCTION TO MANAGEMENT
Basic Concepts
S.No. Topic Important Basic Concepts
Management is the process of planning, organizing, staffing, directing and controlling
1 Management – Meaning
organizational resources to achieve objectives effectively and efficiently.
Definition of Management is the art of getting things done through and with people to achieve organizational
2
Management goals.
Functions of
3 Planning, Organizing, Staffing, Directing and Controlling (POSDC).
Management
4 Planning Deciding in advance what to do, how to do, when to do and who should do it.
5 Organizing Arranging resources and assigning duties, authority and responsibility to achieve objectives.
6 Staffing Recruitment, selection, training, development and placement of suitable employees.
, 3
7 Directing Guiding, supervising, motivating and communicating with employees to accomplish goals.
8 Controlling Comparing actual performance with planned performance and taking corrective action.
Approaches to Important approaches include Classical, Behavioral, Quantitative, Systems and Contingency
9
Management approaches.
Developed mainly by F.W. Taylor; emphasizes scientific methods, efficiency, standardization
10 Scientific Management
and productivity.
Science, not rule of thumb; scientific selection and training; cooperation; division of
11 Taylor’s Principles
responsibility; development of workers.
14 principles, including division of work, authority, discipline, unity of command, unity of
12 Fayol’s Principles
direction, equity and esprit de corps.
Weber’s Bureaucratic
13 Based on formal rules, hierarchy, specialization, authority and impersonal relationships.
Approach
14 Mary Parker Follett Emphasized coordination, cooperation, group dynamics, leadership and conflict resolution.
Mintzberg’s Managerial
15 Ten roles grouped into Interpersonal, Informational and Decisional roles.
Roles
16 Interpersonal Roles Figurehead, Leader and Liaison.
17 Informational Roles Monitor, Disseminator and Spokesperson.
18 Decisional Roles Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator.
19 Sole Proprietorship Business owned and controlled by one person. The owner receives profits and bears risks.
20 Partnership Business owned by two or more persons who agree to share profits and responsibilities.
Company whose shares are privately held and whose ownership is generally restricted to a
21 Private Company
limited group of members.
Company that can raise capital from the public through shares, subject to applicable company
22 Public Company
law and regulations.
23 Cooperative Voluntary association formed by members to achieve common economic and social objectives.
, 4
Organization
Public Sector Organization owned and controlled by the government, mainly established to provide services
24
Organization and support economic development.
Private Sector Organization owned and controlled by individuals or private groups, generally operating with
25
Organization profit and growth objectives.
26 Business Environment All internal and external factors that influence the operation and performance of a business.
Factors such as inflation, interest rates, income, taxation, economic growth and
27 Economic Environment
employment.
28 Social Environment Factors such as culture, customs, population, education, lifestyle and social values.
Government policies, political stability, government decisions and political institutions affecting
29 Political Environment
business.
Laws, rules and regulations governing business activities, employment, taxation, safety and
30 Legal Environment
consumer protection.
A trade union is an organization of workers formed to protect and promote their common
31 Trade Union – Meaning
interests.
Functions of Trade Collective bargaining, employee representation, welfare activities, grievance handling and
32
Union protection of workers' rights.
Better wages, improved working conditions, job security, welfare facilities and collective
33 Merits of Trade Union
representation.
Demerits of Trade Strikes, disputes, reduced productivity, increased labour costs and possible conflicts between
34
Union workers and management.
35 Efficiency Achieving objectives with minimum wastage of resources, time and cost.
36 Effectiveness Achieving the desired organizational objectives or doing the right things.
37 Authority The formal right to give orders and make decisions.
38 Responsibility The obligation of an employee or manager to perform assigned duties.
