GENESYS CLOUD WORKFORCE
MANAGEMENT OE EXAM SCRIPT
COMPREHENSIVE Q AND A WITH
VERIFIED ANSWERS
⩥ Active Activity Plans. Answer: 100
⩥ Inactive Activity Plans. Answer: 500
⩥ Agents Per Activity Plan. Answer: 6000
⩥ Occurrences Per Activity Plan. Answer: 1000
⩥ Sessions Per Activity Plan Occurrence. Answer: 6000
⩥ Business Unit Agents. Answer: 5000
⩥ Management Unit Agents. Answer: 1500
⩥ Forecast Window. Answer: +/- 26 Weeks
, ⩥ Forecast Modifications Limit. Answer: 200
⩥ Planning Groups. Answer: 1000
⩥ Staffing Units Per Business Unit. Answer: 1000
⩥ Agents per Staffing Group. Answer: 2000
⩥ Route Paths per Business Unit. Answer: 1000
⩥ Schedule Creation Window. Answer: 26 Weeks from the Current Date
⩥ Service Goal Templates. Answer: 100 Per Business Unit
⩥ Shifts per Work Plan. Answer: 10
⩥ Source Days per Forecast. Answer: 8
⩥ Workplans per Management Unit. Answer: 100
⩥ Work Plan Rotations per Management Unit. Answer: 100
MANAGEMENT OE EXAM SCRIPT
COMPREHENSIVE Q AND A WITH
VERIFIED ANSWERS
⩥ Active Activity Plans. Answer: 100
⩥ Inactive Activity Plans. Answer: 500
⩥ Agents Per Activity Plan. Answer: 6000
⩥ Occurrences Per Activity Plan. Answer: 1000
⩥ Sessions Per Activity Plan Occurrence. Answer: 6000
⩥ Business Unit Agents. Answer: 5000
⩥ Management Unit Agents. Answer: 1500
⩥ Forecast Window. Answer: +/- 26 Weeks
, ⩥ Forecast Modifications Limit. Answer: 200
⩥ Planning Groups. Answer: 1000
⩥ Staffing Units Per Business Unit. Answer: 1000
⩥ Agents per Staffing Group. Answer: 2000
⩥ Route Paths per Business Unit. Answer: 1000
⩥ Schedule Creation Window. Answer: 26 Weeks from the Current Date
⩥ Service Goal Templates. Answer: 100 Per Business Unit
⩥ Shifts per Work Plan. Answer: 10
⩥ Source Days per Forecast. Answer: 8
⩥ Workplans per Management Unit. Answer: 100
⩥ Work Plan Rotations per Management Unit. Answer: 100