Caffe Nero Barista Quiz
Question 1.
Name the 4 pillars of the Caffe Nero Brand
ANSWER
1. Premium Italian Coffee
2. Warm Welcoming Atmosphere
3. Genuine Personal Service
4. Good Fresh Food
Question 2.
Name 3 things that make Caffe Nero a premium brand?
ANSWER
1. Our Coffee (Roastery)
2. Our Food (Pain D'Avignon)
3. Our milk (Guida's)
Question 3.
In the correct order, what are the 6 steps?
ANSWER
Smile and Greet Serve Sell Stamp & Pay Sugar Say Thank you and Goodbye
Question 4.
For what products can we give a stamp on the loyalty card?
ANSWER
All hot coffee, teas, herbal teas, hot chocolate, all Speciality hot drinks (e.g., Chai Latte), all frappes and frozen drinks (e.g. smoothies)
Question 5.
In the correct order, what are the Barista Priorities?
ANSWER
Customer is the King Selling Cleaning and Clearing Re-stocking Washing Up
Question 6.
when cleaning tables, from where should you start and where should it take you?
ANSWER
start outside (or nearest the door): take black tub, sanitizer, and blue cloth
1/7
, Question 7.
Name the 5 Golden Rules
ANSWER
1. Flush group head
2. Level Dose and Wipe Handle
3. Purge and wipe steam wand
4. extract and time (21 seconds for ROP and 15 seconds for Ristretto)
5. Clean as you go
Question 8.
Name the 5 quality standards of a Barista
ANSWER
1. Never re-use milk
2. brewing coffee every hour
3. china and silverware (placing saucers on counter/every drink getrs a spoon)
4. never leave the bar unattended
5. greeting customers
Question 9.
What would you look for on a perfect single espresso? (ROP and one other test)
ANSWER
Rate of Pour (ROP) is 21 seconds (+/-)
- thick hazelnut brown crema
- crema heals when cut with a teaspoon
- crema drips like honey from the spoon
- sugar floats on crema
Question 10.
How would you describe the perfect cappuccino?
ANSWER
Made with espresso Dense creamy foam on top
Question 11.
How would you make and serve a Grande Americano to take away?
ANSWER
Put water first into a paper cup Add 3 shots of coffee Offer space for milk Place lid Add sleeve/double cup the last
Question 12.
What should you do if you make a bad coffee?
ANSWER
Throw it away, apologize to your customer, and re-make it
2/7
Question 1.
Name the 4 pillars of the Caffe Nero Brand
ANSWER
1. Premium Italian Coffee
2. Warm Welcoming Atmosphere
3. Genuine Personal Service
4. Good Fresh Food
Question 2.
Name 3 things that make Caffe Nero a premium brand?
ANSWER
1. Our Coffee (Roastery)
2. Our Food (Pain D'Avignon)
3. Our milk (Guida's)
Question 3.
In the correct order, what are the 6 steps?
ANSWER
Smile and Greet Serve Sell Stamp & Pay Sugar Say Thank you and Goodbye
Question 4.
For what products can we give a stamp on the loyalty card?
ANSWER
All hot coffee, teas, herbal teas, hot chocolate, all Speciality hot drinks (e.g., Chai Latte), all frappes and frozen drinks (e.g. smoothies)
Question 5.
In the correct order, what are the Barista Priorities?
ANSWER
Customer is the King Selling Cleaning and Clearing Re-stocking Washing Up
Question 6.
when cleaning tables, from where should you start and where should it take you?
ANSWER
start outside (or nearest the door): take black tub, sanitizer, and blue cloth
1/7
, Question 7.
Name the 5 Golden Rules
ANSWER
1. Flush group head
2. Level Dose and Wipe Handle
3. Purge and wipe steam wand
4. extract and time (21 seconds for ROP and 15 seconds for Ristretto)
5. Clean as you go
Question 8.
Name the 5 quality standards of a Barista
ANSWER
1. Never re-use milk
2. brewing coffee every hour
3. china and silverware (placing saucers on counter/every drink getrs a spoon)
4. never leave the bar unattended
5. greeting customers
Question 9.
What would you look for on a perfect single espresso? (ROP and one other test)
ANSWER
Rate of Pour (ROP) is 21 seconds (+/-)
- thick hazelnut brown crema
- crema heals when cut with a teaspoon
- crema drips like honey from the spoon
- sugar floats on crema
Question 10.
How would you describe the perfect cappuccino?
ANSWER
Made with espresso Dense creamy foam on top
Question 11.
How would you make and serve a Grande Americano to take away?
ANSWER
Put water first into a paper cup Add 3 shots of coffee Offer space for milk Place lid Add sleeve/double cup the last
Question 12.
What should you do if you make a bad coffee?
ANSWER
Throw it away, apologize to your customer, and re-make it
2/7
