CNML TEST
EXPECTED QUESTIONS WITH VERIFIED ANSWERS
Question 1.
Keys to Communication
ANSWER
Sender and receiver who both need to feel safe; seek to understand first and listen more than
you speak
Question 2.
Benchmarking
ANSWER
Comparing practice/scores/results to the best standard either internally, with competitors,
with functional/generic businesses; part of Total Quality Management
Question 3.
Bridges' Neutral Zone of Change
ANSWER
Staff anxieties rise, motivation falls, old weaknesses emerge; communication suffers
Question 4.
AACN Synergy Model
ANSWER
Applying nurse competencies to patient needs: when they meet there is synergy which creates
good patient outcomes and good nurse well-being
Question 5.
RVU
ANSWER
Relative value unit: what ancillary services might use to add up their UOS; # of hi-flows hooked
up or vents started for RT., for example
,Question 6.
DMAIC
ANSWER
Data-driven improvement cycle; 5 phases for problem solving; define, measure, analyze,
improv, control
Question 7.
Ethical Paternalism
ANSWER
Someone else makes decisions; only seen as good if it prevents harm to another
Question 8.
DRGs
ANSWER
Diagnostic-Related Groups: payment rate based on specific diagnoses
Question 9.
Laissez-Faire Leadership
ANSWER
No control or plan; nondirective; uninvolved; chaos can occur; inefficient and unproductive
Question 10.
Gantt Chart
ANSWER
The relationship of work planned/completed on axis and amount of time on the other; view of
tasks over time; good way to track a project or work scheduled on a particular day
Question 11.
Constructive Conflict
ANSWER
Change/growth occurs, problem is solved, increases involvement of those involved, builds
cohesion on the team
,Question 12.
Keys to Creativity
ANSWER
Environment of trust, acceptance, and good humor; allow risks; positivity
Question 13.
IPAs
ANSWER
Individual provider arrangements: provide care in their offices for prepaid plans; coalition of
physicians who serve HMO patients and third-party patients
Question 14.
EEOC (Equal Employment Opportunity Commission)
ANSWER
Government agency that enforced Civil Rights Act
Question 15.
Keys to Powerpoint Presentations
ANSWER
Keep is simple, put up pictures, use color well, use fonts well, and be consistent in style; avoid
text heavy; add graphs and visuals
Question 16.
Shared Governance
ANSWER
Accountability-based governance system where staff nurses have a voice with manager/leader
oversight; collaboration and democratic decision-making
Question 17.
Fixed Costs
ANSWER
Stay the same no matter the census: manager salaries, keeping phones on, rent, etc.
, Question 18.
Disaster Training
ANSWER
Staff at front-line need to know how to deal with crisis in the moment
Question 19.
Ethical Nonmaleficence
ANSWER
If you cannot do good, at least do no harm
Question 20.
Systems Theory
ANSWER
Idea that behavior and actions are related to the system so errors are related to the system
too; must understand how the parts of a system relate to each other
Question 21.
Case Mix Index
ANSWER
A system that classifies patients by age, diagnosis, treatment, clinical, and financial categories
to develop the reimbursement rate
Question 22.
Zero-Based Budget
ANSWER
With each new budget (i.e. fiscal year), it is determined which programs/areas get money; no
historical context is used; may rank packages and then only fund top-ranked ones; can be
time-consuming way to create a budget
EXPECTED QUESTIONS WITH VERIFIED ANSWERS
Question 1.
Keys to Communication
ANSWER
Sender and receiver who both need to feel safe; seek to understand first and listen more than
you speak
Question 2.
Benchmarking
ANSWER
Comparing practice/scores/results to the best standard either internally, with competitors,
with functional/generic businesses; part of Total Quality Management
Question 3.
Bridges' Neutral Zone of Change
ANSWER
Staff anxieties rise, motivation falls, old weaknesses emerge; communication suffers
Question 4.
AACN Synergy Model
ANSWER
Applying nurse competencies to patient needs: when they meet there is synergy which creates
good patient outcomes and good nurse well-being
Question 5.
RVU
ANSWER
Relative value unit: what ancillary services might use to add up their UOS; # of hi-flows hooked
up or vents started for RT., for example
,Question 6.
DMAIC
ANSWER
Data-driven improvement cycle; 5 phases for problem solving; define, measure, analyze,
improv, control
Question 7.
Ethical Paternalism
ANSWER
Someone else makes decisions; only seen as good if it prevents harm to another
Question 8.
DRGs
ANSWER
Diagnostic-Related Groups: payment rate based on specific diagnoses
Question 9.
Laissez-Faire Leadership
ANSWER
No control or plan; nondirective; uninvolved; chaos can occur; inefficient and unproductive
Question 10.
Gantt Chart
ANSWER
The relationship of work planned/completed on axis and amount of time on the other; view of
tasks over time; good way to track a project or work scheduled on a particular day
Question 11.
Constructive Conflict
ANSWER
Change/growth occurs, problem is solved, increases involvement of those involved, builds
cohesion on the team
,Question 12.
Keys to Creativity
ANSWER
Environment of trust, acceptance, and good humor; allow risks; positivity
Question 13.
IPAs
ANSWER
Individual provider arrangements: provide care in their offices for prepaid plans; coalition of
physicians who serve HMO patients and third-party patients
Question 14.
EEOC (Equal Employment Opportunity Commission)
ANSWER
Government agency that enforced Civil Rights Act
Question 15.
Keys to Powerpoint Presentations
ANSWER
Keep is simple, put up pictures, use color well, use fonts well, and be consistent in style; avoid
text heavy; add graphs and visuals
Question 16.
Shared Governance
ANSWER
Accountability-based governance system where staff nurses have a voice with manager/leader
oversight; collaboration and democratic decision-making
Question 17.
Fixed Costs
ANSWER
Stay the same no matter the census: manager salaries, keeping phones on, rent, etc.
, Question 18.
Disaster Training
ANSWER
Staff at front-line need to know how to deal with crisis in the moment
Question 19.
Ethical Nonmaleficence
ANSWER
If you cannot do good, at least do no harm
Question 20.
Systems Theory
ANSWER
Idea that behavior and actions are related to the system so errors are related to the system
too; must understand how the parts of a system relate to each other
Question 21.
Case Mix Index
ANSWER
A system that classifies patients by age, diagnosis, treatment, clinical, and financial categories
to develop the reimbursement rate
Question 22.
Zero-Based Budget
ANSWER
With each new budget (i.e. fiscal year), it is determined which programs/areas get money; no
historical context is used; may rank packages and then only fund top-ranked ones; can be
time-consuming way to create a budget
