Iahss Basic Questions And Answers

IAHSS BASIC QUESTIONS AND
ANSWERS




WhichxofxthexfollowingxisxNOTxonexofxthexclassificationsxofxhealthcarexorganizationsxdiscus
sedxinxthisxchapter?x(beginxchapterx1)x-xans-✔✔IndividualxHealthcare

WhichxofxthexfollowingxisxNOTxaxriskxissuexforxhealthcare?x-xans-✔✔Mostlyxfemalexstaff

Whichxofxthexfollowingxisxusuallyxatxthextopxofxthexorganizationalxchart?x-xans-
✔✔BoardxofxDirectors

Whichxofxthexfollowingxstatementsxbestxdescribesxemployees?x-xans-
✔✔Allxstaffxdirectlyxemployedxbyxthexfacility

Securityxusesxseniorxmanagement'sxendorsementxtoxbuildxwhatxkindxofxprogram?x-xans-
✔✔Strongxandxeffective

Howxshouldxfriendshipsxandxinterpersonalxrelationshipsxbetweenxsecurityxofficersxandxstaff
xmembersxfromxotherxdepartmentsxbextreated?x(beginxchapterx2)x-xans-

✔✔Encouraged,xbutxsecurityxstaffxeducatedxaboutxethicsxandxavoidingxfavoritism.

Whichxofxthexfollowingxallowsxaxdepartmentxtoxassessxitsxcostxeffectivenessxwithinxanxorga
nization?x-xans-✔✔Benchmarking

Whatxshouldxthexmostxprimaryxoverridingxconcernxofxanyxsecurityxdepartmentxbe?x-xans-
✔✔Thexsafetyxandxwell-beingxofxanyonexinxthexfacility.

Whichxofxthexfollowingxarexskillsxaxsecurityxprofessionalxshouldxhavexandxusexatxallxtimes?x-
xans-✔✔Allxofxthexabovex(Goodxobservationxskills,xgoodxcommxskills,xtolerance)




Whyxarexvendorsxpotentiallyxaxhighxsecurityxriskxtoxaxhealthcarexfacility?x-xans-
✔✔Vendorsxoftenxhavexaccessxtoxsensitivexareasxyetxstaffxofxthexhealthcarexorganizationx
mayxknowxveryxlittlexaboutxvendors'xbackgrounds.

, Inxthexpatientxandxfamilyxcenteredxcarexphilosophy,xwhoxdeterminesxwhichxindividualsxarex
partxofxthexpatient'sxfamily?x-xans-
✔✔Thexpatient,xprovidedxhexorxshexisxdevelopmentallyxmaturexandxcompetentxtoxdoxso.

WhichxofxthexfollowingxisxNOTxanxexamplexofxanxexternalxcustomer?x(beginxchapterx3)x-
xans-✔✔Employees




WhichxofxthexfollowingxdoesxNOTxhelpxthexsecurityxuniformxcommunicatexanxappropriatexm
essagextoxthexpublic?x-xans-✔✔Wearingxthexuniformxshirtxuntucked.

WhichxofxthexfollowingxisxNOTxanxexamplexofxundesirablexbehaviorxandxdemeanorxinxaxsec
urityxofficer?x-xans-✔✔Confidence

Whatxisxthexrelationshipxbetweenxemployeesxandxmanagementxsometimesxcalled?x-xans-
✔✔Employeexrelations

WhichxofxthexfollowingxmayxunionxmembersxNOTxdoxduringxpicketing?x-xans-
✔✔Blockxentrancesxtoxthexfacility.

Thexspeechxpatternxrelatedxtoxyourxtonexofxvoicexisxconsideredxwhichxformxofxcommunicati
on?x(beginxchapterx4)x-xans-✔✔Paraverbalxcommunication

Whichxofxthexfollowingxisxnotxaxproperxtechniquextoxusexwhenxprovidingxgoodxcustomerxser
vice?x-xans-✔✔Lookingxatxyourxwatchxeveryxfewxminutes.

"Perceptionxisxreality"x-
xWhichxofxthexfollowingxisximportantxforxthexsecurityxprofessionalxtoxrememberxregardingxthi

sxstatement?x-xans-
✔✔Allxofxthexabovex(allxinteractionsxarexsubjectxtoxpersonalxinterpretation,xpositivexnonver
balsxandxparaverbalsxwillxinfluencexthexperceptionxofxcustomers,xaxcustomersxpriorxhistoryx
ofxinteractionxmayximpactxtheirxinitialximpressionsxofxsecurityxinxeitherxanxadversexorxpositiv
exway)

Whichxofxthexfollowingxarexpowerfulxreasonsxtoxadvocatexandxpromotexstrongxcustomerxser
vice?x-xans-
✔✔Allxofxthexabovex(strongxcustomerxservicexpreventsxviolencexandxhelpsxpreservexaxsafex
therapeuticxenvironment,xcustomerxservicexsupportsxpeoplexinxcrisisxandxmayxhavexaxlasti
ngximpactxforxthexcustomer,xstrongxcustomerxservicexallowsxsecurityxofficersxopportunitiesx
toxproblemxsolvexwithxaxpersonxinxcrisis.)

ThexL.A.S.T.xtechniquexinxmanagingxcomplaintsxrequiresxsecurityxprofessionalsxto...x-xans-
✔✔Listen,xApologize,xSolve,xThank

Whichxofxthexfollowingxenvironmentalxfactorsxcanxcontributextoxcustomerxdissatisfactionxan
dxanxiety?x-xans-✔✔Allxofxthexabovex(lackxofxprivacy/
crowding,xexcessivexnoise,xlackxofxaccessxtoxrefreshments)