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Solution Manual with Test Bank
to accompany
Supervision of Police Personnel
Tenth Edition
Nathan F. Iannone
Marvin D. Iannone
Jeff Bernstein
Robert Dowd
Contents
Suggestions for Use of Instructor‘s Manual ..................................................................................................................1
Introduction: Orientation to Supervision .......................................................................................................................2
Chapter 1 .......................................................................................................................................................................3
The Supervisor‘s Role ...................................................................................................................................................3
Chapter 2 .......................................................................................................................................................................6
The Supervisor‘s Function in Organization, Administration, and Management ...........................................................6
Chapter 3 ..................................................................................................................................................................... 13
Leadership, Supervision, and Command Presence ...................................................................................................... 13
iii
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Chapter 4 ..................................................................................................................................................................... 21
The Training Function ................................................................................................................................................. 21
Chapter 5 ..................................................................................................................................................................... 31
Interpersonal Communications .................................................................................................................................... 31
Chapter 6 ..................................................................................................................................................................... 40
Principles of Employee Interviewing .......................................................................................................................... 40
Chapter 7 ..................................................................................................................................................................... 45
Some Psychological Aspects of Supervision ............................................................................................................... 45
Chapter 8 ..................................................................................................................................................................... 49
Special Problems in Counseling and Remediation ...................................................................................................... 49
Chapter 9 ..................................................................................................................................................................... 54
Employee Dissatisfaction and Grievances ................................................................................................................... 54
Chapter 10 ................................................................................................................................................................... 58
Discipline: Principles, Policies, and Practices ............................................................................................................. 58
Chapter 11 ................................................................................................................................................................... 64
Personnel Complaint Investigation Procedures and Techniques ................................................................................. 64
Chapter 12 ................................................................................................................................................................... 69
Personnel Evaluation Systems and Performance Rating Standards ............................................................................. 69
Chapter 13 ................................................................................................................................................................... 80
Tactical Deployment of Field Forces........................................................................................................................... 80
Chapter 14 ................................................................................................................................................................... 89
Legal Knowledge Every Supervisor and Manager Should Have................................................................................. 89
Chapter 15 ................................................................................................................................................................... 96
Other Important Supervisory and Management Topics ............................................................................................... 96
Test Bank ..................................................................................................................................................................... 99
iv
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Suggestions for Use of Instructor’s Manual
This Instructor‘s Manual is designed to be used for a typical three-credit college course. It can
also be used very easily for courses of greater or lesser length, at the instructor‘s discretion. In
fact, the entire Manual has been designed to give maximum discretion to you, the instructor. Use
it to guide your course as much as you need; let it support your own expertise, teaching
techniques, and the unique needs of your class.
There are detailed lesson plans for every chapter. These are intended to help you tailor your
lesson plans to the needs of each class. Each chapter also has a number of Assignments offered.
This puts more tools in your tool kit to help you get the best fit between the material and the
student. There should be more here than you will need.
There is an extensive bank of test questions. They will tell you how well your students are
learning the material, and how well you are teaching them. Use them as starting points for your
own test questions or use them as they are.
In all cases, we have tried to help you get your students fully engaged as active learners. This
book is very practice oriented. The lesson plans and test questions have likewise been developed
to help students get their hands on the subject. With your skill as a teacher and as a leader, they
will not only learn about Police Supervision; they will learn how to become Police Supervisors.
1
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D. Iannone
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Jeff Bernstein
D. Iannone
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Jeff Bernstein
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Course Introduction: Orientation to Supervision
Activities
Activity 1: Course Procedural Requirements
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
Introduction: 1. Why understanding the rules of the school helps the student
2. How the class will be conducted
3. Discuss readings
4. Overview of course
Presentation: 1. What students can expect from the instructor
2. What is expected of students
a. Assignments
b. Classroom participation
c. Exams/makeup policies
d. Grading policies
3. Discuss features of the syllabus, text book, bibliography
4. Method of presentation
5. Instructor, students, introduce themselves, any information about
themselves they want to share, briefly describe the motivation for
taking the class
6. Motivation: Discuss why it is essential for supervisors to master the
principles and techniques of supervising people
a. Improve personal effectiveness
b. Improve organizational effectiveness
c. Maintain high morale and reduce grievances
d. Make the job easier
e. Increase capacity for promotion
7. Make the transition into a new position more comfortable
Assignment: 1. Collect any Activities from the preceding chapter
2. Read the next chapter
3. Be prepared to discuss Applied Knowledge Questions and Questions
2
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Jeff Bernstein
D. Iannone
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Jeff Bernstein
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Solution Manual with Test Bank
to accompany
Supervision of Police Personnel
Tenth Edition
Nathan F. Iannone
Marvin D. Iannone
Jeff Bernstein
Robert Dowd
Contents
Suggestions for Use of Instructor‘s Manual ..................................................................................................................1
Introduction: Orientation to Supervision .......................................................................................................................2
Chapter 1 .......................................................................................................................................................................3
The Supervisor‘s Role ...................................................................................................................................................3
Chapter 2 .......................................................................................................................................................................6
The Supervisor‘s Function in Organization, Administration, and Management ...........................................................6
Chapter 3 ..................................................................................................................................................................... 13
Leadership, Supervision, and Command Presence ...................................................................................................... 13
iii
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& Test
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Jeff Bernstein
D. Iannone
Robert
Jeff Bernstein
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Jeff Bernstein
D. Iannone
Robert
Jeff Bernstein
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Chapter 4 ..................................................................................................................................................................... 21
The Training Function ................................................................................................................................................. 21
Chapter 5 ..................................................................................................................................................................... 31
Interpersonal Communications .................................................................................................................................... 31
Chapter 6 ..................................................................................................................................................................... 40
Principles of Employee Interviewing .......................................................................................................................... 40
Chapter 7 ..................................................................................................................................................................... 45
Some Psychological Aspects of Supervision ............................................................................................................... 45
Chapter 8 ..................................................................................................................................................................... 49
Special Problems in Counseling and Remediation ...................................................................................................... 49
Chapter 9 ..................................................................................................................................................................... 54
Employee Dissatisfaction and Grievances ................................................................................................................... 54
Chapter 10 ................................................................................................................................................................... 58
Discipline: Principles, Policies, and Practices ............................................................................................................. 58
Chapter 11 ................................................................................................................................................................... 64
Personnel Complaint Investigation Procedures and Techniques ................................................................................. 64
Chapter 12 ................................................................................................................................................................... 69
Personnel Evaluation Systems and Performance Rating Standards ............................................................................. 69
Chapter 13 ................................................................................................................................................................... 80
Tactical Deployment of Field Forces........................................................................................................................... 80
Chapter 14 ................................................................................................................................................................... 89
Legal Knowledge Every Supervisor and Manager Should Have................................................................................. 89
Chapter 15 ................................................................................................................................................................... 96
Other Important Supervisory and Management Topics ............................................................................................... 96
Test Bank ..................................................................................................................................................................... 99
iv
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Suggestions for Use of Instructor’s Manual
This Instructor‘s Manual is designed to be used for a typical three-credit college course. It can
also be used very easily for courses of greater or lesser length, at the instructor‘s discretion. In
fact, the entire Manual has been designed to give maximum discretion to you, the instructor. Use
it to guide your course as much as you need; let it support your own expertise, teaching
techniques, and the unique needs of your class.
There are detailed lesson plans for every chapter. These are intended to help you tailor your
lesson plans to the needs of each class. Each chapter also has a number of Assignments offered.
This puts more tools in your tool kit to help you get the best fit between the material and the
student. There should be more here than you will need.
There is an extensive bank of test questions. They will tell you how well your students are
learning the material, and how well you are teaching them. Use them as starting points for your
own test questions or use them as they are.
In all cases, we have tried to help you get your students fully engaged as active learners. This
book is very practice oriented. The lesson plans and test questions have likewise been developed
to help students get their hands on the subject. With your skill as a teacher and as a leader, they
will not only learn about Police Supervision; they will learn how to become Police Supervisors.
1
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Course Introduction: Orientation to Supervision
Activities
Activity 1: Course Procedural Requirements
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
3. Other visual aids as desired
Introduction: 1. Why understanding the rules of the school helps the student
2. How the class will be conducted
3. Discuss readings
4. Overview of course
Presentation: 1. What students can expect from the instructor
2. What is expected of students
a. Assignments
b. Classroom participation
c. Exams/makeup policies
d. Grading policies
3. Discuss features of the syllabus, text book, bibliography
4. Method of presentation
5. Instructor, students, introduce themselves, any information about
themselves they want to share, briefly describe the motivation for
taking the class
6. Motivation: Discuss why it is essential for supervisors to master the
principles and techniques of supervising people
a. Improve personal effectiveness
b. Improve organizational effectiveness
c. Maintain high morale and reduce grievances
d. Make the job easier
e. Increase capacity for promotion
7. Make the transition into a new position more comfortable
Assignment: 1. Collect any Activities from the preceding chapter
2. Read the next chapter
3. Be prepared to discuss Applied Knowledge Questions and Questions
2
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