HFMA CERTIFIED REVENUE CYCLE REPRESENTATIVE
EXPECTED QUESTIONS WITH VERIFIED ANSWERS
Question 1.
Learning Objective 1/2: Discuss the components of the 3 HFMA revenue cycle initiatives collectively
called Healthcare Dollars & Sense.
ANSWER
n/a
Question 2.
Learning Objective 2/2: Summarize the best practices for each of the 3 Healthcare Dollars & Sense
Initiatives.
ANSWER
n/a
Question 3.
Healthcare Dollars & Sense is the name given to what 3 HFMA revenue cycle initiatives?
ANSWER
- Patient financial communications best practices
- Best practices for price transparency
- Medical account resolution
Question 4.
What question does Healthcare Dollars & Sense answer for patients and consumers?
ANSWER
to help make sense of price and value in healthcare.
Question 5.
What are the 3 components/best practices of Healthcare Dollars & Sense
ANSWER
Price Transparency, Patient Financial Communications, and Medical Account Resolution.
1/7
, Question 6.
What is the Emergency Medical Treatment and Active Labor Act (EMTALA)?
ANSWER
requires ER departments to provide a medical screening examination to any individual who
comes into the ER department and requests an examination/treatment; prohibits ER
departments from refusing to examine or treat individuals with an emergency condition.
Question 7.
In an ED, when should you engage in financial discussions with patients?
ANSWER
During the discharge process
Question 8.
In an ED, if a patient does not have a medical condition, when should you discuss the financial
discussion?
ANSWER
After the medical screening, and either during the registration or discharge process.
Question 9.
If an ED patient does not have an emergency medical condition, can you then engage in financial
discussions?
ANSWER
No, you must ensure the medical screening is complete first.
Question 10.
Outside the ED setting, when can you have financial discussions with patients?
ANSWER
Either during the registration or discharge process - as long as the patient flow is not
disrupted.
2/7
EXPECTED QUESTIONS WITH VERIFIED ANSWERS
Question 1.
Learning Objective 1/2: Discuss the components of the 3 HFMA revenue cycle initiatives collectively
called Healthcare Dollars & Sense.
ANSWER
n/a
Question 2.
Learning Objective 2/2: Summarize the best practices for each of the 3 Healthcare Dollars & Sense
Initiatives.
ANSWER
n/a
Question 3.
Healthcare Dollars & Sense is the name given to what 3 HFMA revenue cycle initiatives?
ANSWER
- Patient financial communications best practices
- Best practices for price transparency
- Medical account resolution
Question 4.
What question does Healthcare Dollars & Sense answer for patients and consumers?
ANSWER
to help make sense of price and value in healthcare.
Question 5.
What are the 3 components/best practices of Healthcare Dollars & Sense
ANSWER
Price Transparency, Patient Financial Communications, and Medical Account Resolution.
1/7
, Question 6.
What is the Emergency Medical Treatment and Active Labor Act (EMTALA)?
ANSWER
requires ER departments to provide a medical screening examination to any individual who
comes into the ER department and requests an examination/treatment; prohibits ER
departments from refusing to examine or treat individuals with an emergency condition.
Question 7.
In an ED, when should you engage in financial discussions with patients?
ANSWER
During the discharge process
Question 8.
In an ED, if a patient does not have a medical condition, when should you discuss the financial
discussion?
ANSWER
After the medical screening, and either during the registration or discharge process.
Question 9.
If an ED patient does not have an emergency medical condition, can you then engage in financial
discussions?
ANSWER
No, you must ensure the medical screening is complete first.
Question 10.
Outside the ED setting, when can you have financial discussions with patients?
ANSWER
Either during the registration or discharge process - as long as the patient flow is not
disrupted.
2/7
