HCQM - QUALITY IMPROVEMENT, MANAGEMENT, & ASSURANCE
QUESTIONS AND CORRECT ANSWERS | ALREADY GRADED A+ |
LATEST EDITION (JUST RELEASED)
Basic common threads of Quality Management. - CORRECT ANSWER-Examine the processes
leading to the delivery of care, the outcomes expected from the care, and the degree to
which the expected outcomes are reached.
Abraham Flexner - CORRECT ANSWER-Quality should be measured.
E.A. Codman, MD - CORRECT ANSWER-Boston surgeon from the early 1900's was a public
health pioneer studying hospital outcomes to determine how they could be improved.
Founded by E.A. Codman - CORRECT ANSWER-American College of Surgeons and its Hospital
Standardization Program
The American College of Surgeons eventually became this organization - CORRECT ANSWER-
The Joint Commission
E.A. Codman Award - CORRECT ANSWER-Given out by the Joint Commission for the use of
outcomes measures to advance the quality and safety of patient care.
In 1918 the American College of Surgeons began to address the fact that patients did not
feel comfortable with this concept. - CORRECT ANSWER-The operation was a success but the
patient died.
John Williamson, MD - CORRECT ANSWER-Recipient of the EA Codman Award in 2000 and is
a leader in the field of health care outcomes research and its implementation.
Outcomes Measures - CORRECT ANSWER-Help identify (prioritize) areas for which measuring
and analyzing the process are likely to lead to improved outcomes.
, When outcomes do not meet expectations it is appropriate to do this. - CORRECT ANSWER-
Measure the process producing the outcomes to improve possibly substandard
performance.
Avendis Donabedian, MD - CORRECT ANSWER-Brought modern quality assurance techniques
to modern medicine by emphasizing structure, process, and outcome.
Walter Shewhart - CORRECT ANSWER-American physicist, engineer, and statistician working
in quality control. Developed the Shewhart cycle.
Renamed the Shewhart Cycle the PDCA Cycle. - CORRECT ANSWER-W. Edwards Deming, MD
Shewhart Cycle consists of the following four phases. - CORRECT ANSWER-Plan, Do, Check,
Act
PDCA approach is heavily emphasized in medicine because it embodies the principles of this
method. - CORRECT ANSWER-Scientific method.
W. Edwards Deming - CORRECT ANSWER-Introduced statistical processes to the industrial
quality process because he recognized the importance of having accurate and meaningful
information.
Deming's 14 Points for Management - CORRECT ANSWER-1. Create consistency of purpose
toward improvement of product and service, with the aim to become competitive, stay in
business and provide jobs. 2. Adopt the new philosophy. Management must take on
leadership for change. 3. Cease dependence on inspection to achieve quality. Build quality
into the product in the first place. 4. Move toward a single supplier for any one item,
creating a long-term relationship of loyalty and trust. 5. Improve constantly and forever the
system of production and service. 6. Institute training on the job. 7. Institute leadership.
Supervision should aim to help people do a better job. 8. Drive out fear so that everyone
may work effectively. 9. Break down barriers between departments. 10. Eliminate slogans,
exhortations, and targets for the workforce. 11. Recognize that the cause of low quality and
low productivity belongs to the system, and thus lies beyond the power of the work force -
eliminate quotas and substitute leadership/ eliminate management by objective and
substitute leadership. 12. Remove barriers to pride of workmanship. 13. Institute a vigorous
program of education and self-improvement. 14. Put everyone to work to accomplish the
transformation.
QUESTIONS AND CORRECT ANSWERS | ALREADY GRADED A+ |
LATEST EDITION (JUST RELEASED)
Basic common threads of Quality Management. - CORRECT ANSWER-Examine the processes
leading to the delivery of care, the outcomes expected from the care, and the degree to
which the expected outcomes are reached.
Abraham Flexner - CORRECT ANSWER-Quality should be measured.
E.A. Codman, MD - CORRECT ANSWER-Boston surgeon from the early 1900's was a public
health pioneer studying hospital outcomes to determine how they could be improved.
Founded by E.A. Codman - CORRECT ANSWER-American College of Surgeons and its Hospital
Standardization Program
The American College of Surgeons eventually became this organization - CORRECT ANSWER-
The Joint Commission
E.A. Codman Award - CORRECT ANSWER-Given out by the Joint Commission for the use of
outcomes measures to advance the quality and safety of patient care.
In 1918 the American College of Surgeons began to address the fact that patients did not
feel comfortable with this concept. - CORRECT ANSWER-The operation was a success but the
patient died.
John Williamson, MD - CORRECT ANSWER-Recipient of the EA Codman Award in 2000 and is
a leader in the field of health care outcomes research and its implementation.
Outcomes Measures - CORRECT ANSWER-Help identify (prioritize) areas for which measuring
and analyzing the process are likely to lead to improved outcomes.
, When outcomes do not meet expectations it is appropriate to do this. - CORRECT ANSWER-
Measure the process producing the outcomes to improve possibly substandard
performance.
Avendis Donabedian, MD - CORRECT ANSWER-Brought modern quality assurance techniques
to modern medicine by emphasizing structure, process, and outcome.
Walter Shewhart - CORRECT ANSWER-American physicist, engineer, and statistician working
in quality control. Developed the Shewhart cycle.
Renamed the Shewhart Cycle the PDCA Cycle. - CORRECT ANSWER-W. Edwards Deming, MD
Shewhart Cycle consists of the following four phases. - CORRECT ANSWER-Plan, Do, Check,
Act
PDCA approach is heavily emphasized in medicine because it embodies the principles of this
method. - CORRECT ANSWER-Scientific method.
W. Edwards Deming - CORRECT ANSWER-Introduced statistical processes to the industrial
quality process because he recognized the importance of having accurate and meaningful
information.
Deming's 14 Points for Management - CORRECT ANSWER-1. Create consistency of purpose
toward improvement of product and service, with the aim to become competitive, stay in
business and provide jobs. 2. Adopt the new philosophy. Management must take on
leadership for change. 3. Cease dependence on inspection to achieve quality. Build quality
into the product in the first place. 4. Move toward a single supplier for any one item,
creating a long-term relationship of loyalty and trust. 5. Improve constantly and forever the
system of production and service. 6. Institute training on the job. 7. Institute leadership.
Supervision should aim to help people do a better job. 8. Drive out fear so that everyone
may work effectively. 9. Break down barriers between departments. 10. Eliminate slogans,
exhortations, and targets for the workforce. 11. Recognize that the cause of low quality and
low productivity belongs to the system, and thus lies beyond the power of the work force -
eliminate quotas and substitute leadership/ eliminate management by objective and
substitute leadership. 12. Remove barriers to pride of workmanship. 13. Institute a vigorous
program of education and self-improvement. 14. Put everyone to work to accomplish the
transformation.
