CHANGE MANAGEMENT WGU C721 Questions with Correct Solutions
Question:
1. Five elements that support management's effective attainment of organizational goals
Answer:
planning, organizing, directing, controlling resources, and staffing
Question:
2. Define Management
Answer:
the process of working with and through people to achieve organizational goals
Question:
3. 2 essential pieces in organizations that must be integrated effectively to lead to high
performance.
Answer:
Management and Leadership
Question:
4. What are the traits of an effective change leader?
Answer:
They define themselves as a change leader, embrace risk instead of being adverse to risk as
part of the change process
Question:
5. Organizational Development
Answer:
the practice of changing people and organizations for positive growth
Question:
6. Change Management
Answer:
encompasses approaches used by business content and behavioral process specialists that
assist leaders in moving organizations from a present to future state
Question:
7. Systems Theory
,Answer:
organizations are viewed as a total system of interdependent subsystems with individual
components that include people, technology, work, and culture all of which work together to
respond to external environmental changes such as competitors, customers, or government
regulations
Question:
8. Contingency theory
Answer:
viewing organizational dimensions (strategy, structure, people, work, rewards) as parts of a
whole that fit together. When one of these dimensions is out of sync with the others, issues
emerge
Question:
9. Long-Term Approach
Answer:
focuses on lasting effects through changes in cultural norms including interventions and alter
attitudes, behaviors, processes, knowledge, and structures
Question:
10. Top-down approach
Answer:
seeks to gain top management commitment and involvement in order to significantly affect
intended changes. Implemented throughout the organization.
Question:
11. Collaborative approach (pg 12)
Answer:
involving professionals who are affected by changes and who support the changes to the
organization
Question:
12. Analytical Approach
Answer:
examines data, diagnoses present problems, and motivates change to resolve issues. Accurate
diagnostic skills are a core competency of OD change agents
Question:
13. Facilitation approach
, Answer:
uses skilled dialogue and discussion, listening, feedback when assisting professionals to
identify weaknesses and strengths of the organization: planning for change; managing the
change process; and implementing, coaching, and problem solving during the change
Question:
14. Design approach
Answer:
helps leaders and managers to develop meaningful work climates where organizational
members can accomplish their goals in a healthy way
Question:
15. What constitutes an internal change?
Answer:
Changes to an organizations operating system
Question:
16. A formal subsystem consists of: (8 terms)
Answer:
leadership, strategy, management, goals, marketing, operations, technology, and structure
Question:
17. Type 1 error
Answer:
happens when the environment is actually stable, but the leaders and mangers perceive it as
turbulent and proceed to take unneeded actions to respond
Question:
18. Type 2 error
Answer:
happens when leaders and managers perceive the environment as stable when in actuality it
is turbulent and they fail to take the necessary actions thus threatening the survival of the
organization
Question:
19. Developmental change
Answer:
involves an improvement of what already exists
Question:
1. Five elements that support management's effective attainment of organizational goals
Answer:
planning, organizing, directing, controlling resources, and staffing
Question:
2. Define Management
Answer:
the process of working with and through people to achieve organizational goals
Question:
3. 2 essential pieces in organizations that must be integrated effectively to lead to high
performance.
Answer:
Management and Leadership
Question:
4. What are the traits of an effective change leader?
Answer:
They define themselves as a change leader, embrace risk instead of being adverse to risk as
part of the change process
Question:
5. Organizational Development
Answer:
the practice of changing people and organizations for positive growth
Question:
6. Change Management
Answer:
encompasses approaches used by business content and behavioral process specialists that
assist leaders in moving organizations from a present to future state
Question:
7. Systems Theory
,Answer:
organizations are viewed as a total system of interdependent subsystems with individual
components that include people, technology, work, and culture all of which work together to
respond to external environmental changes such as competitors, customers, or government
regulations
Question:
8. Contingency theory
Answer:
viewing organizational dimensions (strategy, structure, people, work, rewards) as parts of a
whole that fit together. When one of these dimensions is out of sync with the others, issues
emerge
Question:
9. Long-Term Approach
Answer:
focuses on lasting effects through changes in cultural norms including interventions and alter
attitudes, behaviors, processes, knowledge, and structures
Question:
10. Top-down approach
Answer:
seeks to gain top management commitment and involvement in order to significantly affect
intended changes. Implemented throughout the organization.
Question:
11. Collaborative approach (pg 12)
Answer:
involving professionals who are affected by changes and who support the changes to the
organization
Question:
12. Analytical Approach
Answer:
examines data, diagnoses present problems, and motivates change to resolve issues. Accurate
diagnostic skills are a core competency of OD change agents
Question:
13. Facilitation approach
, Answer:
uses skilled dialogue and discussion, listening, feedback when assisting professionals to
identify weaknesses and strengths of the organization: planning for change; managing the
change process; and implementing, coaching, and problem solving during the change
Question:
14. Design approach
Answer:
helps leaders and managers to develop meaningful work climates where organizational
members can accomplish their goals in a healthy way
Question:
15. What constitutes an internal change?
Answer:
Changes to an organizations operating system
Question:
16. A formal subsystem consists of: (8 terms)
Answer:
leadership, strategy, management, goals, marketing, operations, technology, and structure
Question:
17. Type 1 error
Answer:
happens when the environment is actually stable, but the leaders and mangers perceive it as
turbulent and proceed to take unneeded actions to respond
Question:
18. Type 2 error
Answer:
happens when leaders and managers perceive the environment as stable when in actuality it
is turbulent and they fail to take the necessary actions thus threatening the survival of the
organization
Question:
19. Developmental change
Answer:
involves an improvement of what already exists
