Healthcare Management Exam (Chpt 1-9)
Questions with Quality Answers 2026-
2027 Updated.
false - Answer True or false: Healthcare is a relatively stable field that changes little from year
to year.
true - Answer True or false: A healthcare organization (HCO) must be concerned about
stakeholders because stakeholders have an interest in what the HCO does.
more than the average - Answer Compared to the average of all jobs, the number of jobs in
health services management is expected to grow _________ between 2016 and 2026.
to focus on specialized intensive care - Answer Hospitals are developing continuums of care
for which of the following reasons?
the triple aim - Answer The Institute for Healthcare Improvement advocates improving the
patient's experience of care, improving the health of populations, and reducing the per capita
cost of healthcare. What does all this refer to?
false - Answer True or false: All healthcare organizations provide healthcare services to people.
customers and clients - Answer The external environment that affects healthcare organizations
can be divided into sectors. The market sector is important for which of these reasons?
provide a continuum of care - Answer In order to have the range of services needed to fully
care for a person or population, a healthcare organization may ________
false - Answer True or false: As defined by the World Health Organization, health is the
absence of disease or infirmity.
true - Answer True or false: To improve health in their community, managers of healthcare
organizations often do more than just provide healthcare.
an organization is affected by and must interact with its external environment - Answer The
open systems approach supports which of these statements?
, false - Answer True or false: Historically, the use of bureaucratic principles has not been useful
for work and organizations.
workers performed jobs - Answer Frederick Taylor was a pioneer in scientific management
who helped improve how ____________.
informational skill - Answer Which of these is not a skill that Robert Katz said managers use?
true - Answer True or false: Management should be thought of as a cycle rather than a
straight-line process.
human relations approach - Answer Mayo and the Hawthorne studies in the 1920s and 1930s
led to which of the following approaches in management?
management - Answer ___________ is the process of getting things done through and with
people.
a system - Answer A set of interrelated parts that function as a whole to achieve a common
purpose is known as _______________.
true - Answer According to institutional theory, an organization may comply with obligations
of the external environment even though compliance would make the organization less
efficient.
communicate - Answer Which of the following is not one of the five fundamental
management functions identified by Gulick and Urwick?
false - Answer True or false: Although managers continually gather information for planning
purposes, actual planning generally occurs just once a year.
strategy - Answer The idea that guides an HCO's decisions, actions, and behaviors in a
consistent way to gain competitive advantage is the HCO's __________.
strategic planning - Answer The type of planning that enables an organization to examine
where it is now, decide where it wants to be in the future, and figure out how to get there is
known as _________________.
false - Answer True or false: Lower-level plans are concerned with "what to do," whereas
higher-level plans are concerned with "how to do it."
Questions with Quality Answers 2026-
2027 Updated.
false - Answer True or false: Healthcare is a relatively stable field that changes little from year
to year.
true - Answer True or false: A healthcare organization (HCO) must be concerned about
stakeholders because stakeholders have an interest in what the HCO does.
more than the average - Answer Compared to the average of all jobs, the number of jobs in
health services management is expected to grow _________ between 2016 and 2026.
to focus on specialized intensive care - Answer Hospitals are developing continuums of care
for which of the following reasons?
the triple aim - Answer The Institute for Healthcare Improvement advocates improving the
patient's experience of care, improving the health of populations, and reducing the per capita
cost of healthcare. What does all this refer to?
false - Answer True or false: All healthcare organizations provide healthcare services to people.
customers and clients - Answer The external environment that affects healthcare organizations
can be divided into sectors. The market sector is important for which of these reasons?
provide a continuum of care - Answer In order to have the range of services needed to fully
care for a person or population, a healthcare organization may ________
false - Answer True or false: As defined by the World Health Organization, health is the
absence of disease or infirmity.
true - Answer True or false: To improve health in their community, managers of healthcare
organizations often do more than just provide healthcare.
an organization is affected by and must interact with its external environment - Answer The
open systems approach supports which of these statements?
, false - Answer True or false: Historically, the use of bureaucratic principles has not been useful
for work and organizations.
workers performed jobs - Answer Frederick Taylor was a pioneer in scientific management
who helped improve how ____________.
informational skill - Answer Which of these is not a skill that Robert Katz said managers use?
true - Answer True or false: Management should be thought of as a cycle rather than a
straight-line process.
human relations approach - Answer Mayo and the Hawthorne studies in the 1920s and 1930s
led to which of the following approaches in management?
management - Answer ___________ is the process of getting things done through and with
people.
a system - Answer A set of interrelated parts that function as a whole to achieve a common
purpose is known as _______________.
true - Answer According to institutional theory, an organization may comply with obligations
of the external environment even though compliance would make the organization less
efficient.
communicate - Answer Which of the following is not one of the five fundamental
management functions identified by Gulick and Urwick?
false - Answer True or false: Although managers continually gather information for planning
purposes, actual planning generally occurs just once a year.
strategy - Answer The idea that guides an HCO's decisions, actions, and behaviors in a
consistent way to gain competitive advantage is the HCO's __________.
strategic planning - Answer The type of planning that enables an organization to examine
where it is now, decide where it wants to be in the future, and figure out how to get there is
known as _________________.
false - Answer True or false: Lower-level plans are concerned with "what to do," whereas
higher-level plans are concerned with "how to do it."
