CMA PRACTICE TEST 1 VERIFIED STUDY GUIDE
Opening vs Closing Office - Answers - Opening the office includes disarming alarms,
unlocking doors, turning on equipment; closing includes deposits, backups, and night
messages
First Patient Interaction - Answers - Greet the patient and ask how you can assist them
Front Desk Rule - Answers - Always protect patient privacy (PHI) when speaking
Insurance Verification - Answers - Verify insurance before the patient sees the provider
Patient Identification - Answers - Use ID such as driver's license, passport, or employee
ID
New Patient Info - Answers - New Patient InfoDo NOT include lawsuits against the
provider
Managed Care Referral - Answers - Must be verified before the patient is seen
Waiting Room Setup - Answers - Should NOT include pillows and blankets
Patient History Form - Answers - Includes reason for visit, surgeries, meds (not
duplicate "procedures")
Patient Advocate Role - Answers - Helps with referrals and insurance forms
Veracity - Answers - Truthfulness (closest answer: proactive duty)
Advance Directives - Answers - Instructions about medical care
Fair Practice - Answers - Treat all patients equally
Application Software - Answers - ncludes database management
ADA Requirements - Answers - Requires accessibility (ramps, parking, braille, etc.)
Supply Ordering Form - Answers - Requisition
Ergonomics - Answers - Adapting the workplace to fit the human body
CDC Role - Answers - Studies communicable diseases
Handwashing - Answers - Required for all office personnel
Opening vs Closing Office - Answers - Opening the office includes disarming alarms,
unlocking doors, turning on equipment; closing includes deposits, backups, and night
messages
First Patient Interaction - Answers - Greet the patient and ask how you can assist them
Front Desk Rule - Answers - Always protect patient privacy (PHI) when speaking
Insurance Verification - Answers - Verify insurance before the patient sees the provider
Patient Identification - Answers - Use ID such as driver's license, passport, or employee
ID
New Patient Info - Answers - New Patient InfoDo NOT include lawsuits against the
provider
Managed Care Referral - Answers - Must be verified before the patient is seen
Waiting Room Setup - Answers - Should NOT include pillows and blankets
Patient History Form - Answers - Includes reason for visit, surgeries, meds (not
duplicate "procedures")
Patient Advocate Role - Answers - Helps with referrals and insurance forms
Veracity - Answers - Truthfulness (closest answer: proactive duty)
Advance Directives - Answers - Instructions about medical care
Fair Practice - Answers - Treat all patients equally
Application Software - Answers - ncludes database management
ADA Requirements - Answers - Requires accessibility (ramps, parking, braille, etc.)
Supply Ordering Form - Answers - Requisition
Ergonomics - Answers - Adapting the workplace to fit the human body
CDC Role - Answers - Studies communicable diseases
Handwashing - Answers - Required for all office personnel
