C720 Operations and Supply Chain Management Study Guide PDF – WGU

C720:.,/Operations.,/and.,/Supply.,/Chain.,/Management.,/(Pre.,/8/1/2024)

1. A.,/customer.,/was.,/having.,/trouble.,/entering.,/a.,/vacation.,/rental.,/property..,/When.,/the
.,/customer.,/contacted.,/the.,/host,.,/the.,/host.,/came.,/to.,/help.,/the.,/customer.,/within.,/10.,/mi

nutes.

What.,/is.,/the.,/service.,/quality.,/dimension.,/demonstrated.,/in.,/the.,/scenario?.,/Assurance
Reliability.,/Tangible
s
Responsiveness:. , / Responsiveness
2. A.,/customer.,/went.,/to.,/a.,/service.,/center.,/to.,/have.,/new.,/tires.,/installed.,/on.,/their.,/vehic
le..,/An.,/employee.,/at.,/the.,/service.,/center.,/was.,/polite.,/and.,/professional..,/They.,/were.,/c
lear.,/in.,/explaining.,/the.,/types.,/of.,/tires.,/available,.,/the.,/replacement.,/process,.,/and.,/the.,/w
arranty..,/They.,/were.,/able.,/to.,/answer.,/all.,/the.,/customer's.,/questions.

What.,/is.,/the.,/service.,/quality.,/dimension.,/demonstrated.,/in.,/the.,/scenario?.,/Responsive
ness
Tangibles.,/Assuran
ce.,/Reliability:.,/Assuran
ce
3. A.,/hotel.,/manager.,/periodically.,/inspects.,/each.,/room.,/of.,/the.,/hotel.,/to.,/assess.,/its.,/c
ondition.

Which.,/cost.,/of.,/quality.,/does.,/this.,/scenario.,/illustrate?.,/A
ppraisal.,/costs
Prevention.,/costs.,/Interna
l.,/failure.,/costs
External.,/failure.,/costs:.,/Appraisal.,/Costs
4. A.,/website.,/for.,/a.,/utility.,/company.,/makes.,/customers.,/enter.,/their.,/bank.,/payment.,/inf
ormation.,/twice..,/The.,/system.,/compares.,/the.,/data.,/and.,/only.,/proceeds.,/if.,/the.,/data.,/
matches.

Which.,/cost.,/of.,/quality.,/is.,/represented.,/in.,/this.,/scenario?




.,/ .,/

, C720:.,/Operations.,/and.,/Supply.,/Chain.,/Management.,/(Pre.,/8/1/2024)

External.,/failure.,/costs.,/Pre
vention.,/costs.,/Internal.,/fai
lure.,/costs
Appraisal. , / costs:. , / External.,/Failure.,/Costs
5. A.,/small.,/business.,/wants.,/to.,/enhance.,/the.,/quality.,/of.,/its.,/products..,/The.,/business.,/h
as.,/begun.,/to.,/send.,/surveys.,/out.,/to.,/ask.,/which.,/features.,/people.,/like.,/about.,/the.,/prod
ucts.,/and.,/which.,/features.,/they.,/would.,/like.,/to.,/see.,/added.

Which.,/total.,/quality.,/management.,/(TQM).,/principle.,/is.,/illustrated.,/in.,/the.,/example?.,/Conti
nuous.,/improvement
Customer-
centered.,/focus.,/Supplier.,/re
lationships
Performance. , / measures:. , / Customer-Centered. , / Focus
6. A.,/manufacturing.,/company.,/sources.,/many.,/of.,/its.,/components.,/from.,/another.,/bus
iness..,/The.,/company.,/has.,/sought.,/to.,/know.,/more.,/about.,/this.,/other.,/business.,/over.,/ti
me.,/and.,/has.,/been.,/able.,/to.,/collaborate.,/with.,/the.,/business.,/to.,/customize.,/the.,/component
s.,/for.,/optimal.,/quality.

What.,/is.,/the.,/core.,/concept.,/of.,/total.,/quality.,/management.,/(TQM).,/demonstrated.,/in.,/the.,/s
cenario?
Supplier.,/relationships.,/Con
tinuous.,/improvement.,/Perfo
rmance.,/measures
Employee. , / involvement:. , / Supplier.,/Relationships
7. Which.,/activity.,/is.,/involved.,/in.,/the.,/define.,/phase.,/of.,/Six.,/Sigma?.,/
Detailing.,/an.,/improvement.,/opportunity
Assessing.,/current.,/process.,/performance.,/Identifying.,/p
ossible.,/causes.,/of.,/defects
Training.,/to.,/follow.,/new.,/practices:.,/Detailing.,/an.,/Improvement.,/Opportunity
8. Which.,/phase.,/of.,/Six.,/Sigma.,/involves.,/implementing.,/measures.,/to.,/make.,/errors.,/m
ore.,/quickly.,/detectable?
Control




.,/ .,/

, C720:.,/Operations.,/and.,/Supply.,/Chain.,/Management.,/(Pre.,/8/1/2024)

Define.,/Measur
e.,/Analyze:.,/Contro
l
9. After.,/each.,/tool.,/in.,/a.,/manufacturing.,/facility.,/is.,/produced,.,/its.,/maximum.,/RPM.,/is.,/tes
ted..,/A.,/manager.,/would.,/like.,/to.,/use.,/a.,/data.,/visualization.,/tool.,/to.,/see.,/how.,/many.,/of.,/the.,/
1,000.,/tools.,/produced.,/last.,/week.,/had.,/a.,/maximum.,/RPM.,/of.,/10,000-
10,049,.,/how.,/many.,/had.,/a.,/maximum.,/RPM.,/of.,/10,050-10,099,.,/etc.

Which.,/tool.,/of.,/quality.,/management.,/is.,/appropriate.,/for.,/this.,/need?.,/Scatterpl
ot
Check.,/sheet.,/Histo
gram
Flow. , / chart:. , / Histogram
10. A.,/production.,/facility.,/manufactures.,/a.,/varying.,/number.,/of.,/units.,/per.,/day..,/A.,/man
ager.,/has.,/data.,/on.,/the.,/number.,/of.,/units.,/produced.,/and.,/the.,/number.,/of.,/defective.,/un
its.,/found.,/for.,/each.,/day.,/over.,/the.,/past.,/several.,/months..,/The.,/manager.,/would.,/like.,/to.,/us
e.,/a.,/data.,/display.,/to.,/see.,/if.,/the.,/number.,/of.,/defects.,/is.,/related.,/to.,/the.,/total.,/number.,/
of.,/units.,/produced.,/per.,/day.

What.,/is.,/the.,/quality.,/management.,/tool.,/that.,/should.,/be.,/used.,/in.,/this.,/situation?.,/Contr
ol.,/chart
Scatterplot.,/Ch
eck.,/sheet
Pareto. , / chart:. , / Scatterplot
11. What.,/is.,/one.,/of.,/the.,/factors.,/that.,/is.,/accounted.,/for.,/in.,/effective.,/capacity?.,/
Periods.,/of.,/reduced.,/market.,/demand
Planned.,/employee.,/breaks.,/Unplanne
d.,/facility.,/power.,/outages
Fixed.,/and.,/variable.,/costs.,/of.,/production:.,/Planned.,/Employee.,/Breaks
12. A.,/t-
shirt.,/printing.,/company.,/has.,/a.,/design.,/capacity.,/of.,/40,000.,/shirts.,/per.,/month..,/Accountin
g.,/for.,/planned.,/delays,.,/the.,/capacity.,/is.,/31,000.,/shirts.,/per.,/month..,/Actual.,/output.,/is.,/26,0
00.,/shirts.,/per.,/month.




.,/ .,/