BUS 270 FINAL EXAM QUESTIONS WITH VERIFIED
ANSWERS
Non-managerial employees- - Answers - Work on tasks and little responsibility
First-line managers- - Answers - Oversees work on non-managerial employees
Middle managers- - Answers - Manage the work of first line managers
Top managers- - Answers - Make organization wide decisions and establish plans and
goals
Planning- - Answers - Set goals
Leading- - Answers - Motivating people
Organizing- - Answers - Determine needs
Controlling- - Answers - Monitoring activities
What is organizational culture- - Answers - Shared values, principles, methods that
influence the way the organization members act
What are the dimensions of organizational culture- - Answers - Innovation and risk
taking, attention to detail, outcome, people and team orientation, aggressiveness and
stability
Why is Zappos known for it's organizational culture- - Answers - They count with
creative thinking and it's carefully constructed to support employees to become
adventurous and opened minded
Explain the decision making process- - Answers - 7 steps
Step 1- - Answers - Identify a problem
Step 2- - Answers - Established decision criteria
Step 3- - Answers - Allocate wights to the criteria
Step 4- - Answers - Develop alternatives
Step 5- - Answers - Analyze alternatives
Step 6- - Answers - Select alternatives
ANSWERS
Non-managerial employees- - Answers - Work on tasks and little responsibility
First-line managers- - Answers - Oversees work on non-managerial employees
Middle managers- - Answers - Manage the work of first line managers
Top managers- - Answers - Make organization wide decisions and establish plans and
goals
Planning- - Answers - Set goals
Leading- - Answers - Motivating people
Organizing- - Answers - Determine needs
Controlling- - Answers - Monitoring activities
What is organizational culture- - Answers - Shared values, principles, methods that
influence the way the organization members act
What are the dimensions of organizational culture- - Answers - Innovation and risk
taking, attention to detail, outcome, people and team orientation, aggressiveness and
stability
Why is Zappos known for it's organizational culture- - Answers - They count with
creative thinking and it's carefully constructed to support employees to become
adventurous and opened minded
Explain the decision making process- - Answers - 7 steps
Step 1- - Answers - Identify a problem
Step 2- - Answers - Established decision criteria
Step 3- - Answers - Allocate wights to the criteria
Step 4- - Answers - Develop alternatives
Step 5- - Answers - Analyze alternatives
Step 6- - Answers - Select alternatives
